Project Associate II-Science communication and Public Engagement

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Job Description: SALESFORCE SENIOR DEVELOPER

Simpliigence is a CRM Consulting Company, and our leadership team has been involved with more than 2000 CRM projects. We have worked with over 75 Fortune 500 CRM Transformations; we have over 20+ proven solutions and we believe in business outcomes.

As Salesforce Registered Consulting Partner, we offer a vast range of salesforce marketplace products from website integration, document generation, application integration. Some of our experiences are in Apttus, Conga, Formstack, Field Service Lightning (FSL), ServiceMax, MuleSoft, Informatica, UX and Mobile/iOS development.

Our primary focus is on helping small and medium businesses to use CRM technologies (like Salesforce.com) for improving their business results across sales, online commerce, customer service and marketing. For business looking towards automating their routine, repetitive manual tasks, we also offer Robotic Process Automation (RPA) solutions by deploying specific task-oriented “Bots” that are efficient and simple to handle.

With Simpliigence, you will be getting a chance to learn and grow faster than the current pace. We look forward to have people who are enthusiast on what they love to do. A complete remote work environment from the start we look forward to maintain and improve the same.

Our global HQ is in New Jersey, USA and our delivery center is in India. We are rapidly expanding to other geographies in APAC and Europe.

Responsibilities

• Support business objectives by leveraging the Salesforce platform to build and configure comprehensive solutions that improve business processes and drive efficiency gains across all business functions.
• Analyze complex business and technical requirements, with regard to their impact on existing systems and environments, to produce a thorough business and system design.
• Design, configure, develop, document, test, and implement solutions on the Salesforce.com platform, including integrations with third party applications and other tools.
• Understand the business needs of internal customers and provide comprehensive solutions for such needs.
• Develop coding standards and provide guidance to software developers.
• Participate in cross functional team communication and knowledge sharing activities.
• Work on complex projects with minimal guidance from managers.
• Fulfill technical lead role on large projects and coordinate development activities.
• Work with requirement owners to estimate and prioritize user system requests.
• Advise on how to leverage out-of-the-box Salesforce solutions, as well as when to customize and enhance.
• Manage and document configuration changes to fields, workflows, reports, roles/permissions, security settings, page layouts, custom objects, reports and dashboards.
• Remain current on Salesforce releases, features, best practices, applications, technologies and certifications (Trailhead)
• Manage release preview and business process testing for ongoing Salesforce bug fixes and new releases, advising the Salesforce users on the strategic direction the application should take, including third party add-ons or additional applications.
• Drive user adoption and best practices to further the long-term success of the system through training and support (as needed)
• Maintain system health checks,
• Communicate effectively with project managers and other stakeholders regarding project status and delivery timeframes.

Requirements:

• Bachelor's degree in computer science, engineering, or information technology
• Minimum of 3 years of hand-on Salesforce development experience
• Extensive technical experience with Salesforce in the following capacities:
• Gap analysis, solution design, configuration, and development
• Integrating Salesforce with other applications using web services and other technologies
• Use of APIs, Apex, Triggers, Flows, Lightning, to develop extensions to native functionality.
• Good to have experience in FSL.
• Implementing platform end-to-end, including data conversion and post-production support and troubleshooting
• System administration, including user management, environment planning, and workflow, approval, and message configuration.
• Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML
• Experience with Agile Project methodology and familiarity with JIRA.

Job Summary:

The ATS Senior Executive will be responsible for managing the Applicant Tracking System (ATS) used by the company to source, screen, and hire candidates. They will work closely with recruiters, hiring managers, Delivery Heads and other stakeholders to ensure the ATS is optimized to meet the company's hiring needs, and that all users of the system are trained on its features and functionality. The ATS Senior Executive will also be responsible for data analysis and reporting to ensure the recruitment process is efficient and effective.

Key Responsibilities:

·       Manage the company's Applicant Tracking System (ATS)- JobDiva and Labor Edge to ensure they are optimized for recruitment needs.

·       Work closely with recruiters, hiring managers, and other stakeholders to ensure the ATS is meeting their needs and providing the necessary support.

·       Analyze recruitment data to identify areas for improvement in the recruitment process and provide recommendations to stakeholders.

·       Train recruiters, hiring managers, and other stakeholders on the use of the ATS, ensuring they understand its features and functionality.

·       Maintain accurate and up-to-date data in the ATS, ensuring it is properly organized and easily accessible.

·       Develop and implement recruitment metrics to track and measure the effectiveness of the recruitment process.

·       Provide support to recruiters and hiring managers in the use of the ATS, answering questions and providing guidance as needed.

·       Participate in the evaluation and selection of new ATS software, as necessary.

·       Ensure compliance with legal and regulatory requirements related to recruitment and the use of the ATS.

Essential Requirements:

·       Master’s degree in Business Administration, Operations and Human Resources, Statistics or a related field.

·       1+ years of experience in managing an Applicant Tracking System (ATS)- specifically JobDiva including Coddlers, VMS & MSPs Sync, and other peripherals integration in the corporate environment.

·       Working knowledge of ATS- Labor Edge will be an advantage.

·       Experience working in recruitment operations.

·       Strong understanding of recruitment processes and best practices.

·       Excellent communication skills, both verbal and written.

·       Strong analytical skills with the ability to analyze data, identify trends and develop its BI reports.

·       Ability to work independently and as part of a team.

·       Proficient in MS Office Suite.

·       Knowledge of recruitment-related laws and regulations.

The ATS Senior Executive is a critical role within the recruitment process and requires a highly organized and detail-oriented individual who can work collaboratively with various stakeholders to ensure the ATS is operating effectively and efficiently.

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

In the Implementation Consultant Role, you will be responsible for 

• Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
• Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
• Make necessary SAP Backend system Base configurations to map into mobile applications.
• Configure customer business processes on Mobile applications to enable the solution.
• Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work with the Testing team for FUT
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
• Work in close coordination with various cross-functional teams to ensure effective project delivery.
• Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
• Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
• Mentor and guide junior consultants in the implementation team.
• Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
• Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
• Work with passion and contribute value in all activities performed.
• Follow organizational guidelines and processes.
• Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
• Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
• Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly

What You Bring to the Team:

• 3+ years of total experience
• 2+ years of relevant Implementation experience in SAP MM
• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to SAP Implementation and support projects.
• Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
• Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
• Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
• Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
• Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
• Working with cross-functional teams where the resolution needs to come from other teams.
• Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
• Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
• Passion to learn new skills to be able to work productively and efficiently.
• Flexibility to stretch on work timing when required to meet project delivery deadlines.
• Willingness to help other team members when required.
• Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
• Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
• Status reporting to the project manager on the deliverables, risks, issues, actions etc.
• Perform duties and make decisions with patience and tact under frequent time pressures.
• SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Communicate with Web developer to better our existing website

Communicate with SEO agency to assign task to them and take reporting on weekly basis

Creating templates and send bulk emails through Mailchimp

Making posts for SMO and posting them

Maintaining different MIS for measuring the progress of digital marketing efforts

Job Types: Full-time, Permanent

Key Skills: Responsible for creating successful campaigns, responsible for generating the ROI to the company, should have great knowledge of how ads work, knowledge on landing pages. 

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description: we are looking for a skilled google ads executive who is excellent at creating successful campaigns, should be responsible for Generating the ROI of the company, and should have a piece of great knowledge of how ads work and having a great knowledge on landing pages. 

Roles and Responsibilities:

• Responsible for creating Successful Campaigns.
• Responsible for generating the ROI to the company. 
• Should have a piece of great knowledge of how ads work. 
• Great knowledge on landing pages. 
• Must know how google ads work (Algorithm) 

mandatory Skills:

•  Excellent communication skills
• Work report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.

We have an Urgent Requirement for HR Assistant Role @Andheri (West)

- Hiring candidates by using different job portals (Naukri, Monster, Apna App, Indeed, etc.)

- Assist with day to day operations of the HR functions and duties.

- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

- must have excellent communication skills.

Interested candidates can send thier updated CV.