video editor

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

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https://smart-tech.melbourne/

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.

It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.

As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.

You will also be responsible for writing knowledge base articles for a technical audience.

What you will do:

• Documenting product architecture, APIs, technical specifications
• Developing and writing high-quality technical documents meeting industry standards
• Communicating with product developers and understanding the product and its interactions
• Maintaining documentation as the product changes occur
• Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
• Gathering and addressing feedback from multiple sources
• Working independently and rapidly to meet tight deadlines

What you need to have:

• BA in technical/ professional communication, English, computer science/ engineering, or other related field
• Authoring concepts, designs, technical specifications
• Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
• Proven ability to quickly learn and understand complex topics
• Managing multiple versions of topics
• Using UNIX/ Linux command-line interfaces
• Additionally, should be able to: Write release notes and Write end user documentation, help guides

Roles and responsibilities:

1. Responsible for development and maintenance of applications with technologies involving Enterprise Java and Distributed  technologies.
2. Experience in Hadoop, Kafka, Spark, Elastic Search, SQL, Kibana, Python, experience w/ machine learning and Analytics     etc.
3. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements..
4. Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
5. Assist in the design and implementation process for new products, research and create POC for possible solutions.
6. Develop components based on business and/or application requirements
7. Create unit tests in accordance with team policies & procedures
8. Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process
9. Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.