Content Writer & Graphic designer

Job description

Company: iCloudEMS

Location: [Work From Home / Remote]

Experience: 4–8 Years

Employment Type: Full-time

Job Summary

iCloudEMS is looking for a highly skilled PHP Backend Developer with strong experience in web application development and hands-on expertise in React Native for mobile applications. The ideal candidate will be responsible for developing scalable backend systems, integrating APIs, and collaborating closely with frontend and mobile teams to deliver high-quality education management solutions.

Key Responsibilities

• Design, develop, and maintain PHP-based backend web applications
• Build and manage RESTful APIs for web and mobile applications
• Integrate backend services with React Native mobile applications
• Optimize application performance, security, and scalability
• Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
• Implement authentication, authorization, and role-based access controls
• Collaborate with UI/UX designers, frontend developers, and QA teams
• Troubleshoot, debug, and enhance existing applications
• Follow coding standards, best practices, and documentation guidelines

Required Skills & Qualifications

• Strong expertise in Core PHP / Laravel / CodeIgniter
• Solid understanding of backend architecture and MVC frameworks
• Hands-on experience in React Native (Android & iOS)
• Experience with REST APIs, JSON, and third-party API integrations
• Proficiency in MySQL and complex SQL queries
• Knowledge of server-side security (JWT, OAuth, data protection)
• Familiarity with Git / GitHub / Bitbucket
• Experience with payment gateways, notifications, and background jobs
• Understanding of web hosting, deployment, and server management (Linux)

Good to Have

• Experience in education domain / ERP / CRM/LMS/HRMS/Inventory/ EMS platforms
• Knowledge of Node.js or other backend technologies
• Exposure to cloud services (AWS, Azure, etc.)
• Experience with CI/CD pipelines
• Basic understanding of UI/UX principles

Why Join iCloudEMS?

• Opportunity to work on scalable education management systems
• Collaborative and growth-oriented work environment
• Exposure to modern technologies and enterprise-level projects
• Competitive salary and performance-based growth

Mandatory (Experience 1): Must have 5+ years of hands-on designing experience especially in print and visual communication projects.

Mandatory (Experience 2): Must have proven conceptualisation and visualization skills, with the ability to convert briefs, raw data, and ideas into engaging visual creatives while maintaining brand messaging and design consistency.

Mandatory (Experience 3): Must have client interaction and team management experience, including coordinating with designers, art directors, project managers, and clients to ensure timely and high-quality creative deliverables.

Mandatory (Tech Skills 1): Must have strong knowledge of design principles, typography, color theory, layout design, and print production standards, with the ability to sign-off or review final deliverables.

Mandatory (Tech Skills 2): Must have hands-on experience in handling multiple creative tools and design workflows independently

Mandatory (Portfolio): Strong portfolio of Print Media / Creative Portfolio showcasing branding, marketing collaterals, brochures, presentations, or other high-quality visual design projects that demonstrate conceptual thinking and software proficiency.

Mandatory (Work Environment): Must be willing to work full-time from office and be flexible for rotational monthly shifts (including night shifts) as per business requirements.

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

SAP Basis / HANA 

• Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
• Experience in Solution Manager Technical monitoring. 
• End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
• Manage the team to get the assigned task done on time adhering the SLA. 
• Align with different stakeholders to discuss the progress of multiple tasks. 
• SPOC of Alert management team. 
• Able to solve and coordinate RCA and support during critical system behaviour.
• Audit Experience. 
• Detailed Technical experience in SAP BASIS and HANA systems administrations. 
• Experience in setting up System Replications, High Availability and Disaster recovery. 
• Possess leadership qualities. 
• Proven track record of Client handling. 
• Knowledge of SAP HANA Enterprise Cloud is desirable. 
• Coach others recognize their strengths and encourage them to take ownership of their personal development. 
• Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
• Ready to learn new technologies. 
• Should be ready to work in 24*7 shifts. 
• Any Experience ECS Managed Service Model would be added advantage

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to end
• Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of engineers
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product decisions

Apply If You have:

• Graduation/Post Graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 6-10 years of strong experience in JAVA(Spring/Hibernate/JPA/REST), JavaScript, NodeJS with good exposure to MySQL
• Experience with AWS, Microservices, Caching, Performance Optimization, Nginx, Solr, Redis, Redshift
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environment
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills
• Strong communication skills
• High motivation to work in a fast paced, dynamic, collaborative team environment

1. To handle the full development cycle.

2. To be responsible for timely releases of the projects.

3. To have knowledge of server AWS.

4. Knowledge of W3C standards and best practices.

5. Experience in working on Linux (Installing and configuring packages like apache, Nginx, virtual hosts, etc)

6. Ability to translate business requirements into system design and perform as per the needs

7. Knowledge of Git.