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Product Support Analyst (Tech Support)
Product Support Analyst (Tech Support)
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Product Support Analyst (Tech Support)

Paresh Jain's profile picture
Posted by Paresh Jain
0 - 3 yrs
₹2L - ₹5L / yr
Remote only
Skills
Linux/Unix
Operating systems
MySQL
SQL
Apache

This profile will include following responsibilities:

 

– Provide First Level of Support to Enterprise Customers

– Understand and Respond to Client Queries/Service Request

– Report Application Bugs to the Development Team and Follow-up

– Install Product Upgrades on the client premises/Cloud environment

– Follow Product Deployment Process

– Provide Product Demos and Trainings to Clients/Team Members

– Maintain Support Tickets on the Service Desk

– Write Scripts to automate installation tasks or other manual tasks

– Participate in Quality initiatives
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About SynRadar

Founded :
2017
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

SynRadar is a specialized Vulnerability & Threat Management company.

We provide a range of security solutions for many untapped areas in Cyber security. Our services and solutions aim at building mature processes within the organizations to deal with existing and evolving cyber threats.

We are a - CERT-IN Empanelled Security Auditor in India. CERT-IN/ICERT is a Government body that comes under MEITY. 

 

Our solution SynVM is a web-based centralized vulnerability tracking solution that manages asset information, automates risk management process, and performs data analytics. Through our solution we offer clients a centralized view of all the security risks in the environment. We aim at building mature processes within the organizations to deal with existing and evolving cyber threats.

 

Recognized as “CyberSecurity solution of the Year 2020 by Nullcon”.

  • Our Clients: RBL Bank, Kotak Mahindra Bank, Axis Bank, Magma Fincorp, ICICI Lombard, HDFC Life, Credit Vidya, Indecomm Global Services, etc.
  • 2 Ongoing Security Engagement Projects for Leading Finance Companies

 

Visit: http://www.synradar.com">www.synradar.com to know more about our offerings.

Read more

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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