Product Support Analyst (Tech Support)

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Skills: Python,robot Framework,Automation Testing,Selenium

1. B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
2. Hands-on experience with test automation using Python or Java.
3. Experience with test frameworks such as Robot Framework or TestNG.
4. Traffic generation tools usage such as curl-loader or JMeter.
5. QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
6. Knowledge of public clouds, AWS, Azure or GCP, is desired.
7. Working knowledge in Kubernetes, Docker or Openshift environments required.
8. Hands on experience with Linux.
9. Strong problem solving and debugging abilities.
10. Familiarity with continuous integration tools such as Jenkins or CircleCI.
11. Interest in machine learning (ML) and data science is a plus.

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

• Perform research and development on Machine Learning specifically in the areas of Speech Recognition, Digital signal processing, audio signal processing, NaturalLanguage processing, Natural Language Understanding
• Read and keep up with the research in Speech recognition, Machine Learning, Deep

• Understand and implement research papers to the business problem and build the

• Contribute to applied research and open source community
• Mentor and guide team members

• As a Manager- Business Analysis- you would be working on key problem statements to achieve given business objectives.
• As a Manager- Analyst, you will build the framework for the company’s top metrics related to sales, conversion funnels, inventory related, customer experience metrics and other input/output parameters, seller/ brand-related metrics to monitor business performance.
• Work with internal clients and provide timely solutions to both new initiatives and business as usual requests.
• Ability to conceptualize the best metrics for various problem statements to help business stakeholders achieve their objectives.

Must Haves:

• 2 to 4 years of experience in analytics.
• Should be great at SQL and Excel.
• Should be conversant with R or Python.
• Should have experience in analytics tools such as Tableau, QlikSense, PowerBI, Periscope.
• A First-principles thinker Has the ability to get to the root of problems and come up with logical, practical, and effective solutions.
• Excellent communication skills: written and verbal.

Nice To Have:

• Prior experience in the e-commerce industry.
• Experience in modeling and ML for various e-commerce use cases such as building recommendation models.
• A good understanding of databases and servers.

Key Competencies:

• Business Acumen
• Organizational collaboration
• Learning Agility
• Drive for results
• Execution excellence

Primary skills-    Should have minimum 3 years of experience in .Net Development

• C#, Asp.Net, , SQL, HTML-5, , jQuery, Javascript
• Should have strong OOPS concepts
• Should have extremely good knowledge on SDLC processe

Responsibilities-

• Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and deployment.
• Works on the modules implementing the business logic in C#.
• Designed and developed to create web form using ASP.NET with C#.
• Be hands on with JavaScript and jQuery, HTML.
• Should have extremely good knowledge on SDLC processes