Product Support Analyst (Tech Support)

We are seeking a dynamic and strategic Principal AI Scrum Master to lead and evolve Agile delivery practices with AI-first principles. This role goes beyond traditional Scrum by incorporating AI tools for intelligent sprint planning, backlog prioritization, productivity analytics, and workflow automation. You will be responsible for coaching cross-functional teams on agile best practices while embedding AI-based velocity forecasting, task triage, and intelligent retrospectives. As part of VietPay’s transformation journey, your leadership will help ensure delivery velocity, innovation, and data-driven execution.

This role requires deep expertise in Agile/Scrum practices, strong facilitation skills, and a proactive approach to coaching teams, removing roadblocks, and driving continuous improvement. Additionally, the Scrum Master will work closely with Product Owners to align sprint planning with the overall product roadmap and organizational priorities.

Key Responsibilities:

·      AI-Driven Agile Facilitation

o  Run agile ceremonies using AI tools (e.g., Jira AI Assist, ClickUp Brain) for sprint planning, backlog grooming, and retrospectives.

o  Automate task prediction, story point estimation, and workflow triage with intelligent assistants.

o  Guide teams in AI-powered test generation, documentation, and continuous improvement.

o  Track metrics via dashboards and predictive analytics; promote feedback loops using AI tools.

o  Champion AI-first practices across the agile lifecycle.

·      Product & Sprint Alignment

o  Align backlog priorities and sprint goals with product vision.

o  Manage scope, capacity, and commitments collaboratively with Product Owners and Tech Leads.

·      Team Coaching & Enablement

o  Foster a high-performing, psychologically safe team culture.

o  Mentor team members on agile roles and AI-integrated workflows.

·      Impediment & Risk Management

o  Proactively remove blockers, manage risks, and resolve cross-team dependencies.

o  Introduce automation and AI tools to streamline delivery.

Required Skills:

·      Proven experience as a Scrum Master in Agile environments, preferably with AI-integrated workflows.

·      Strong command of Scrum principles, ceremonies, and artifacts with a track record of facilitating AI- first sprints.

·      Experience using AI-enhanced agile tools (e.g., Jira AI Assist, ClickUp Brain, Relevance AI) for planning, tracking, and reporting.

·      Excellent communication, facilitation, and leadership skills—especially in coaching teams through AI tool adoption.

·      Familiarity with prompt engineering to support AI-generated testing, documentation, or backlog refinement.

·      Strong analytical skills with the ability to interpret sprint data through intelligent dashboards and predictive models.

·      Proficiency in Agile methodologies (Scrum, Kanban, Lean) and scaled frameworks (SAFe, LeSS) is a plus.

·      Knowledge of software development life cycles and experience collaborating with AI/ML teams.

·      Relevant certifications (e.g., Certified Scrum Master, PSM) are a plus.

What We Offer

·      Year End performance bonus: 10% to 20% of monthly salary as per performance ratings.

·      Employee Stock Option Plan (ESOP) for significant equity participation in the company's growth.

·      The opportunity to work on transformative fintech solutions for SMEs in Vietnam and Southeast Asia.

·      A dynamic and fast-paced work environment with room for professional growth.

·      Exposure to cutting-edge technologies in a rapidly evolving fintech ecosystem.

·      Collaborative team culture that values innovation and technical excellence.

About Us

Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for data-driven marketers who can own growth from end to end.

Job Overview

We’re looking for a sharp and analytical Performance Marketer who thrives on numbers, experimentation, and results. You’ll manage multi-channel ad campaigns across Google, Meta, LinkedIn, WhatsApp, and Email—optimizing for performance and ROI. This role requires strong command over marketing tools, excellent reporting skills, and hands-on experience managing large budgets in the B2B SaaS space.

Key Responsibilities

• Plan, execute, and scale performance campaigns across Google Ads, Meta, WhatsApp, Email, and LinkedIn platforms.
• Manage a monthly marketing budget of ₹15 lakhs+ and ensure a high ROI through continuous testing and optimisation.
• Build and monitor full-funnel strategies—from top-of-funnel awareness to bottom-of-funnel retargeting and nurturing.
• Drive engagement and conversions through WhatsApp campaigns, leveraging automation tools and segmentation.
• Use Zoho CRM, Google Analytics, and Excel to track performance, analyze trends, and report on key metrics.
• Collaborate with content, design, and sales teams to align messaging and improve lead quality.
• Run A/B tests to optimize creatives, targeting, and landing pages.
• Create weekly/monthly performance reports with actionable insights.

Qualifications & Skills

• 4–6 years of experience in performance marketing, ideally in a B2B SaaS environment.
• Strong command of Google Ads, Meta Ads, LinkedIn Ads, WhatsApp Campaigns, and email marketing.
• Experience with WhatsApp Business API/automation tools for outreach and engagement.
• Hands-on experience with Zoho CRM and advanced Excel reporting.
• Strong analytical mindset with a solid understanding of funnel metrics and marketing KPIs.
• Bonus: Familiarity with tools like Mixpanel, Hotjar, or any marketing automation platforms.

Why Join Us?

• Own and lead growth across all key digital channels.
• 100% remote role with high ownership and autonomy.
• Be part of a high-growth, product

Develop and execute sales strategies to achieve revenue targets in India

Identify and engage potential clients through networking, cold calling, and referrals.

Conduct product demonstrations and presentations to showcase our solutions.

Collaborate with the engineering team to understand product specifications and capabilities.

Provide technical support to clients as needed.

Prepare and deliver proposals, quotes, and contracts.

Maintain accurate records of sales activities and customer interactions.

Company Description

Sciflare Technologies Pvt. Ltd. is a 10+ years dynamic and innovative IT and software development company located in Chennai. With a strong presence in the US, Europe, and UAE, we specialize in various domains, including AI, Gaming, Banking, Fintech, Fantasy Sports, IT, E-commerce, Logistics, Healthcare, and On-Demand Services. Our team of over 40 talented professionals is dedicated to delivering cutting-edge solutions that drive our clients' success. Our top clients include Provident Bank, Century Financial, HDFC Life, The New Indian Express, Cisco, and EROS Group.

Join us and be a part of a company that thrives on creativity, technology, and excellence.

CHANCE TO WORK WITH APPS WITH 10LAKH CONCURRENT USERS IN GAMING INDUSTRY

Role Description

• You are a champion at Code reviews and Unit/Mock/integration Tests
• You have a strong sense of ownership of what you design and deploy
• You provide strong technical mentorship to team members
• You are an excellent team player
• You continuously learn and improve

We are seeking a highly motivated and experienced Senior React Native Engineer to join our team. In this role, you will lead and manage software development projects across diverse domains such as Gaming, Banking, Fintech, Fantasy Sports, IT, E-commerce, Logistics, Healthcare, and On-Demand Services. You will be responsible for ensuring the successful delivery of projects, meeting deadlines, and exceeding client expectations.

Skill Sets

• Startup Experience: Proven track record of taking ownership of projects and delivering impactful results in a startup environment.
• Relevant Experience: 3-9 years of experience in mobile app development, with a strong focus on building high-performance, scalable, and maintainable React Native applications.
• React Native Expertise: Extensive experience with React Native, including deep knowledge of its ecosystem, libraries, and tools.
• JavaScript & TypeScript: Proficiency in JavaScript and TypeScript, with experience in writing clean, maintainable, and efficient code.
• Mobile Development: Hands-on experience in developing cross-platform mobile applications for both iOS and Android, with a strong understanding of platform-specific guidelines and best practices.
• State Management: Proficiency with state management solutions such as Redux, MobX, or Context API.
• APIs & Integration: Experience integrating with RESTful APIs and GraphQL endpoints, with a strong understanding of asynchronous data fetching and state management.
• UI/UX Design: Strong understanding of UI/UX principles and experience working with designers to implement user-friendly interfaces and improve app usability.
• Testing & Debugging: Experience with mobile testing frameworks and tools such as Jest, Detox, or Appium. Skilled in debugging and performance optimization for mobile applications.
• Version Control & CI/CD: Experience with Git, pull requests, and CI/CD pipelines. Familiarity with tools like GitLab, GitHub, or Bitbucket.
• Agile Practices: Experience working in Agile environments, with a solid understanding of SCRUM and related methodologies.
• Collaboration & Communication: Excellent teamwork and communication skills, with the ability to collaborate effectively in a remote or distributed team setting.
• Solutions-Oriented: Ability to tackle complex problems with a solutions-oriented mindset, adapting to the fast pace and challenges of startup life.

Responsibilities

• Scalable Architecture: Lead the design and implementation of scalable mobile architectures that ensure performance, reliability, and maintainability of React Native applications.
• Informed Decisions: Make architectural and technical decisions that align with the companys business objectives and technical strategy.
• Code Quality & Standards: Maintain high standards of code quality through regular code reviews, adhering to best practices and industry standards.
• User Experience: Work closely with UX/UI designers to ensure that applications provide a seamless and engaging user experience.
• Performance Optimization: Optimize mobile applications for speed, responsiveness, and efficiency, ensuring a smooth user experience across both iOS and Android platforms.
• Testing & Debugging: Implement comprehensive testing strategies to identify and address issues early in the development cycle, ensuring reliable and high-quality releases.
• Collaboration: Collaborate with product managers, designers, and other developers to understand user requirements and deliver features that meet user needs and project goals.
• Continuous Learning: Stay current with the latest trends, technologies, and best practices in React Native and mobile development to drive innovation and improvement.
• Autonomy: Take ownership of projects and tasks, working independently and effectively without the need for constant supervision.
• Simplicity: Strive for simplicity and elegance in your code and solutions, avoiding unnecessary complexity.
• Proactive Problem Solving: Anticipate and address potential issues before they arise, contributing to the overall success of the team and project.
• Solution-Oriented: Focus on delivering practical solutions to problems, going beyond just writing code to contribute to the overall success of the product.

Life@Sciflare:

• An exciting & lively workplace gives you the chance to work in an environment where you may unleash your creativity and inventiveness to the best extent possible.
• Work in a collaborative setting where your cooperative team contributes new perspectives to your objectives and forges strong bonds.
• Growth mindset: You are nurtured through each stage of your professional advancement by learning and unlearning new things.

The role is office-based, working from Monday to Friday 9:00 AM to 06:00 PM & all Saturdays & Sundays are off.

Job Functions / Responsibilities:              

• Collaborate with product managers, designers, and other developers to define and implement new features for our iOS mobile applications.
• Write clean, maintainable, and efficient code using React Native and JavaScript, ensuring the best possible performance and user experience.
• Troubleshoot and debug issues in the application to maintain its stability and reliability.
• Optimize mobile applications for performance and responsiveness.
• Stay updated with the latest industry trends and technologies to improve the mobile application continuously.
• Participate in code reviews to maintain code quality and provide constructive feedback to team members.
• Work closely with QA teams to ensure rigorous testing of the application.
• Provide technical guidance and mentorship to junior developers when necessary.

Skills:

·        4-6 years of professional experience in mobile application development.

·        Strong proficiency in React Native and JavaScript.

·        Extensive experience with iOS development, including Swift and Objective-C.

·        Knowledge of native iOS libraries and frameworks. Experience with third-party libraries and APIs.

·        Familiarity with RESTful APIs and integration.

·        Solid understanding of mobile app design principles and user interface guidelines.

·        You can work independently on solving complex problems and troubleshooting cryptic

bugs

·        Fluent in both spoken and written English

·        You're a team player and pragmatic programmer.

·        Proven ability to work in a fast-paced, collaborative environment.

·        Strong attention to detail and a commitment to delivering high-quality code.

·        Knowledge of Redux or similar state management libraries.

·        You're an avid clean coder, and refactoring is part of your normal workflow. 

We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will be responsible for finding and reporting bugs in web and mobile apps & assist Sr DevOps to manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

As a DevOps, you will work in a Kubernetes based microservices environment. 

Experience in Microsoft Azure cloud and Kubernetes is preferred, not mandatory.

Ultimately, you will ensure that our products, applications and systems work correctly.  

Responsibilities:

• Detect and track software defects and inconsistencies
• Apply quality engineering principals throughout the Agile product lifecycle
• Handle code deployments in all environments
• Monitor metrics and develop ways to improve
• Consult with peers for feedback during testing stages
• Build, maintain, and monitor configuration standards
• Maintain day-to-day management and administration of projects
• Manage CI and CD tools with team
• Follow all best practices and procedures as established by the company
• Provide support and documentation  

Required Technical and Professional Expertise

• Minimum 2+ years if DevOps
• Have experience in SaaS infrastructure development and Web Apps
• Experience in delivering microservices at scale; designing microservices solutions
• Proven Cloud experience/delivery of applications on Azure
• Proficient in configuration Management tools such as Ansible or any of Terraform Puppet, Chef, Salt, etc
• Hands-on experience in Networking/network configuration, Application performance monitoring, Container performance, and security.
• Understanding of Kubernetes, Python along with scripting languages like bash/shell
• Good to have experience in Linux internals, Linux packaging, Release Engineering (Branching, versioning, tagging), Artifact repository, Artifactory, Nexus, and CI/CD tooling (Concourse CI, Travis, Jenkins)
• Must be a proactive person  
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
• An intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.