Product Support Analyst (Tech Support)

Company Overview:

Euphoric Thought Technologies is a technology-driven firm focused on building scalable data-centric platforms and intelligent software solutions. Operating at the intersection of advanced analytics and web engineering, the company empowers enterprises to derive actionable insights from complex datasets. With a culture rooted in engineering excellence and collaborative problem-solving, Euphoric Thought Technologies maintains a lean, high-impact environment where developers have the autonomy to architect solutions that drive significant business value across global markets.

Role Overview:

As a Full Stack Developer, you will be responsible for bridging the gap between sophisticated data modeling and intuitive user interfaces. You will work closely with data scientists, product managers, and backend engineers to translate complex analytical requirements into robust, high-performance web applications. This role is pivotal in ensuring that our data products are not only technically sound but also highly accessible and responsive, directly influencing how our clients interact with and interpret their business intelligence.

Key Responsibilities:

- Architect and maintain end-to-end web applications by integrating Python-based backends with dynamic React.js frontends to ensure seamless data visualization and user interaction.

- Develop and optimize RESTful APIs using Django or Flask to facilitate efficient data exchange between the server and client-side applications.

- Integrate R-based analytical models into production environments to provide real-time statistical insights for end-users.

- Deploy and manage scalable infrastructure on AWS, ensuring high availability and performance for all hosted applications.

- Collaborate with cross-functional teams to troubleshoot system bottlenecks and implement performance improvements that enhance the overall user experience.

Required Skillset:

- Demonstrated expertise in building full-stack applications using Python and React.js, with a deep understanding of state management and component lifecycle.

- Strong proficiency in backend development using Django or Flask, including database schema design and API security best practices.

- Hands-on experience managing cloud infrastructure on AWS, specifically regarding deployment pipelines, serverless functions, and database management.

- Exceptional analytical and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- A minimum of 5 to 8 years of professional experience in full-stack development, demonstrating a track record of delivering high-quality software in a fast-paced, collaborative environment.

- Ability to thrive in an on-site work environment in Bangalore, contributing to team-led design sessions and rapid development cycles.

Skills :-

● Prior experience in business development in IT sales

● Excellent communication and interpersonal skills

● Strong negotiation and presentation skills

● Ability to build relationships with clients and understand their needs

● Bachelor's degree in Business Administration or related field

● Proficiency in MS Office and CRM software

Role Description

● Providing full support to clients.

● Understanding their queries and solving their issues

● Coordinating with Technical team to discuss client’s issue

● Emailing the client and providing chat support

● Making prospect and introduce the company’s product in the market.

● Business Development Executive will be responsible for identifying business growth opportunities, building client relationships, and driving revenue generation through sales strategies.

Interview Process:

There will be 2 round of interview -

1) Online

2) Face to face

Salary: As per the market and performance in the interview

Role: ME Designer

Exp: 3-6 Years

CTC: up to 15 LPA

Location: Pune & Bangalore

Basic Qualifications

• Master of Science in Mechanical Engineering, Automotive Engineering, or related field 

• Minimum of 3 years of experience in embedded design developments 

• Experience in Design for Assembly and Design for Manufacturing methodology. 

• Familiar with more than 1 leading CAD design tool \

Should have experience in:

• UG nx or CATIA CAD tool min 3-6 Yrs. 

• Experience in CAD Modeling and Detailing min 3-6 Yrs. 

• PLM tools (ENOVIA, Tecamente etc.) min 3-6 Yrs. 

• CAE Tools Ansys for Mechanical Preferred.

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

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Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

• Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc.
• Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups etc.
• Conduct business analysis and research to identify key metrics and opportunities for improvements
• Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories etc.
• Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities.
• Analyze the practicality of development requirements of new systems and upgrades to existing systems.
• Manage Project Scope and Scope creeps.
•  Raise Change Requests, interact with the Dev team and help in coming up with Impact analysis and estimates.
• Run the Capability Gaps analysis and deliver the report against it.
• Define the Business Case that can further result in Project Charter.
• Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques.
• Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required.
• Write and manage the scope of Jira and Confluence.
• Participate in user acceptance testing.

• 2+ years of experience in a similar role for web/mobile projects.

• Excellent documentation, verbal & written communication, and team collaboration skills.
• Sharp analytical and problem-solving skills.
• Outstanding presentation and leadership skills.
• Experience in iterative development methodologies like Agile.
• Technical Writing
• Experience with project management tools (Mention tools we are using or required )

• Working experience on Python or Java Selenium, POM, TestNG, Maven, Web application automation, Eggplant scriptingJIRA, Maven, Eclipse.
• Expertise in automating the manual tasks with Batch - Shell scripting, API framework development, Automation framework migration
• Functional expertise on Eclipse - Java, TestNG,Maven, Web application automation, Senstalk
• Exposure to the applications launched on the Linux platforms.
• The role expects overall strong exp in Web Testing, DB test, and API Test areas.
• Strong knowledge of Scripting and Framework (Selenium Webdriver, Appium and API)

Responsibilities:

• Develop back-end server that includes business logic linked to various data storage solutions including database.
• Design back-end server system by using technology appropriate for server environment.
• Develop and maintain Rest services for Samsung Pay Develop RESTful services that are highly scalable, available, maintainable.

Requirements:

• Excellent Programming Skills.
• Strong problem-solving abilities.
• Analytical skills, and troubleshooting.
• Good understanding of algorithms, data structures, and performance optimization methods.
• Hands-on with Design, Coding, Debugging, and Testing.
• Excellent Communication & Interpersonal Skills, Team Player.

Programming Skills:

• C, C++, and/ Java Jquery, Spring, Struts. Hibernate, iBatis, Node.js Web Services, Web Security, MySQL.
• Memcache/Redis, Cassandra/HBase, MongoDB/CouchDBMap Reduce, Hadoop, Spark, Hive, Mahout.
• Fast Data Processing - Storm - Rules Engine - Drools.