Product Support Analyst (Tech Support)

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, the product team, and the support team

Requirements:

• Expertise with large-scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.js and Vue.js (or React/Angular)
• Experience of working with production-grade applications with a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 3+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Description:

We are seeking an experienced PHP Developer to join our web development projects. As a PHP Developer, you will play a key role in writing clean and efficient PHP code, following industry best practices and collaborating with the creative team. Your expertise and problem-solving skills will contribute to the success of our software development process.

Responsibilities:

·        Write backend code and develop efficient PHP modules.

·        Solve complex performance problems and address architectural issues.

·        Integrate and combine data storage solutions.

·        Contribute to all phases of the software development lifecycle.

·        Troubleshoot and resolve issues as they arise.

·        Collaborate effectively across different time zones using tools like GitHub, video conferences, and documents.

·        Familiarity with common third-party APIs such as Google, Facebook, eBay, etc.

·        Utilize version control tools and work with relational databases.

·        Proficiency in HTML, CSS, JavaScript, and AJAX.

·        Demonstrate strong problem-solving skills and attention to detail.

·        Display a keen interest in learning new tools, languages, and workflows.

Requirements:

·        Minimum of 4+ years of experience.

·        Must have experience with WordPress & Laravel.

·        Strong knowledge of PHP programming language and related frameworks such as Laravel, Symfony, or CodeIgniter.

·        Proficiency in HTML, CSS, JavaScript, and jQuery.

·        Experience working with databases like MySQL, PostgreSQL, or MongoDB.

·        Familiarity with version control systems, preferably Git.

·        Understanding of object-oriented programming (OOP) principles.

·        Strong problem-solving skills and ability to work independently as well as in a team environment.

                                         Copywriter

Job Description:

We are seeking a talented and experienced Copywriter to join our vibrant and creative team at our Advertisement agency. As an experienced Copywriter, you will play a pivotal role in developing compelling and persuasive content for a wide range of marketing and advertising campaigns. You will collaborate closely with our clients, designers, and creative team members to deliver engaging copy that effectively communicates the client's message and resonates with the target audience.

Responsibilities:

•        Develop creative and engaging copy for various advertising and marketing campaigns, including print, digital, social media, and other promotional materials.

•        Collaborate with clients, account managers, and creative team members to understand project requirements, target audience, and marketing objectives.

•        Conduct in-depth research to gather relevant information and insights on products, services, and target markets.

•        Craft clear, concise, and persuasive copy that aligns with the brand voice and effectively communicates the desired message.

•        Ensure that all copy is grammatically correct, adheres to brand guidelines, and complies with industry standards.

•        Review and edit existing copy to improve clarity, readability, and effectiveness.

•        Stay up-to-date with industry trends, emerging technologies, and best practices in copywriting and advertising.

•        Collaborate with designers and art directors to develop creative concepts and ensure the integration of copy and design elements.

•        Present and pitch creative concepts and copy to clients, incorporating feedback and revisions as necessary.

•        Work on multiple projects simultaneously, meeting deadlines and managing time effectively.

Requirements:

•        Proven experience as a Copywriter in an advertising agency or similar environment.

•        Strong portfolio showcasing a range of successful marketing and advertising campaigns.

•        Excellent command of the English language, including exceptional writing, editing, and proofreading skills.

•        Proficiency in adapting writing style and tone to different target audiences and communication channels.

•        In-depth understanding of advertising principles, marketing strategies, and brand positioning.

•        Ability to conduct thorough research on various topics and industries.

•        Familiarity with SEO principles and best practices to optimize copy for search engines.

•        Proficiency in using industry-standard software and tools for copywriting and content creation.

•        Strong interpersonal skills with the ability to collaborate effectively with clients and creative team members.

•        Ability to work under pressure, meet tight deadlines, and manage multiple projects simultaneously.

Preferred Qualifications:

•        Bachelor's degree in Advertising, Marketing, Journalism, English, or a related field.

•        Experience in writing for diverse industries and sectors.

•        Knowledge of social media platforms and their respective advertising formats.

•        Familiarity with data-driven marketing and A/B testing methodologies.

Location: Remote

Roles and Responsibilities

• Effectively contribute to FileSpin with the development of new and innovative features
• Work on our core API services
• Write tested and maintainable code following coding standards and best practices
• Contribute to the improvement of integration and internal tools
• Maintain existing features

Desired Candidate Profile

We are looking for a Senior Software Engineer (Frontend) to join us and be on our ambitious growth journey. In this role, you will help build FileSpin into the most innovative Digital Asset Management platform in the world. You will have ample opportunities to work in areas solving awesome technical challenges and learning along the way.

Our 2022 roadmap focuses on: creating an amazing API and UI, scaling our cloud infrastructure to deal with an order of magnitude higher media processing volume, implementing more ML pipelines and tuning the stack for high-performance.

Perks and Benefits

• Fully Remote
• Equity options
• Holidays
• Flexible working hours
• Budget for your remote work setup
• Life Insurance

The intangibles:

• A culture that values your contribution and gives you autonomy
• Startup ethos, no useless meetings
• Continuous Learning Budget
• In an entrepreneurial workplace, we value creativity and innovation

Our Mission:

FileSpin's mission is to bring excellence and joy to the enterprise. We are a fully remote team spread across the UK and Europe. We bootstrapped in a garage (true story) and have been profitable from day one.

We value innovation and uncompromising professional excellence. Work at FileSpin is challenging, fun and highly rewarding. Come and be part of a unique company that is redefining what work is.

We are setting up a team in India and looking for senior hires. We are a remote-first company.

Job Summary

We are looking for a Dot Net developer with expertise on MVC, C# web API and angular

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Your primary responsibility will be to design and develop application functionality based on the requirements from the client.

Responsibilities and Duties

• Ensuring and implementing the best possible performance, quality, and responsiveness of applications
• Ability to Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Flexible and proactive working style with strong personal ownership of problem resolution.
• Ability to multi-task under pressure and work independently with minimal supervision.
• Commitment to optimization and accountability evident in creating technical documentation for reference and reporting

Qualifications and Skills

· More than 2-3 years’ experience in .NET development

· Experience with Angular *

· Strong knowledge of .NET framework 4.5, 4.6,

· Strong Knowledge of Asp.Net MVC 5

· Strong understanding of object-oriented programming

· Skill for writing reusable libraries

· Knowledge of Unit of Work, Generic Repository Pattern

· Familiarity with Microsoft SQL Server

· Experience with Entity Framework 6.0

Job Types: Full-time, Permanent

Salary: ₹1.50 - ₹3.60 per year