Product Support Analyst (Tech Support)

About the role

Pendo is looking for a Salesforce Developer to join the GTM Systems team, supporting our Revenue organization by leveraging your deep knowledge of Salesforce development to design both standard and creative solutions and lead technical projects. The ideal candidate is an analytical thinker and problem solver who thrives in a fast-paced environment and has a strong desire for automation and continuous improvement.

Role responsibilities

• Custom development: Design, develop, and deploy custom Salesforce solutions using Apex (Triggers, Classes, Async Apex), Visualforce, LWC, and Lightning Aura Components.
• Integrations: Build, maintain, and optimize integrations between Salesforce and third-party platforms using REST/SOAP APIs.
• Automation & process optimization: Develop solutions that streamline end-to-end business processes using Salesforce Flow, Process Builder, and custom Apex triggers.
• Solution development: Gather requirements from stakeholders, analyze business processes, and architect scalable technical solutions.
• Data management: Ensure data integrity and accuracy across the Salesforce platform by implementing validation rules, automation, deduplication logic, and synchronization processes.
• Performance optimization: Develop Salesforce solutions with awareness of governor limits and platform best practices.
• Debugging & testing: Write unit tests to maintain adequate code coverage and conduct thorough debugging.
• AI tool utilization & Agentforce: Leverage enterprise AI tools to accelerate development and gain hands-on exposure to Agentforce AI agents.
• Documentation: Create and maintain technical documentation, system architecture diagrams, process flows, and knowledge base articles.
• Collaboration: Partner with Sales Operations, RevOps, Marketing, Finance, and other stakeholders to translate business requirements into technical solutions.

Minimum qualifications

• 4+ years of Salesforce development experience with strong proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• Strong understanding of the Salesforce data model, security model, and governance including Profiles, Permission Sets, and Sharing Rules.
• Proven experience building and maintaining integrations using REST/SOAP APIs.
• Familiarity with Sales Cloud and Service Cloud.
• Experience with Salesforce deployment tools including Change Sets and version control.
• Working knowledge of enterprise AI tools (such as Salesforce Einstein, Microsoft Copilot, or similar).
• Bachelor's degree in Computer Science or related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Platform Developer I or Platform Developer II certification.
• Exposure to Agentforce, including AI agent design, prompt configuration, and orchestration.
• Experience with Salesforce CPQ, Revenue Cloud, or related quote-to-cash tools.
• Experience with middleware/integration platforms (Workato, MuleSoft, Boomi, or similar).
• Experience working in an Agile/Scrum development environment.
• Knowledge of SaaS business models and subscription metrics (MRR, ARR, churn, etc.).
• Experience with CI/CD tools (Copado, Gearset, or similar).
• Additional Salesforce certifications (Administrator, Application Architect, etc.) are a plus.

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 5+ years in Delivery manager/ Technical Implementation Manager/ Technical Project Management / Technical Program Management Implementation Engineer with a B2B SaaS OR Tier1 service companies (preferably with enterprise client)

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/product/tech project delivery

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS OR Tier1 Service companies (Service companies like Accenture, Capgemini, MPhasis, HCL, Virtusa, Infosys, TCS, Wipro, NTT etc)

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

Mandatory (Note): Hike range is 15-35%, Please check with candidate if they are ok

Mandatory (Education): Engineering graduate

Role Description

This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.

Qualifications

• Design Engineering and Mechanical Engineering skills
• Proficiency in Auto Computer-Aided Design (CAD)
• Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
• layout planning GD&T, DFM, DFA, DFS, DFMA
• Experience in Product Design.
• Proficiency in 2D & 3D Design.
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Bachelor's degree in Engineering or relevant field

Job description –

1. To build efficient, effective, testable, and reusable PHP websites
2. To oversee and help in the designing of the interface of the website
3. To work in a team for the complete enhancement of the look and feel of the websites
4. To write code debugging of the codes for the development and enhancement of the websites
5. Integration of the user-facing elements developed for the websites
6. Ensure the smooth completion of the complete lifecycle of the website viz; Requirement Analysis, Estimating, Design, Implementation, Testing, and Release of the website - Continuous R & D for the better performance of the websites.

Skills Abilities: -

1. PHP language coding ability
2. Time Management Skill
3. Technical Analytical Skill

Experience: -

• Must have at least 3 years of experience in working on Websites built on Laravel and PHP
• Good Command over writing codes in website development
• Experience with HTML, CSS, javascript, PHP and Laravel

rollback End Developer

• Industry TypeAdvertising & Marketing
• Functional AreaEngineering - Software & QA
• Employment Type Full Time, Permanent
• Role CategorySoftware Development Education
• UG: B.Tech/B.E. in Computers
• PG: M.Tech in Computers

Key Skills CSS / CodingTime management / Web development / Debugging / Javascript / PHP / HTML

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

• 2-4 years experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Well versed with any of the High Fidelity Design tools (Figma, sketch or Adobe XD etc.)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• MSc/BSc in Design, Computer Science or relevant field