Product Support Analyst (Tech Support)

Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!

We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.

Responsibilities:

• Collaborate with designers to translate UI/UX designs into responsive, interactive, and visually appealing web pages using HTML, CSS, JavaScript, and Bootstrap.
• Develop secure and scalable back-end applications using PHP.
• Build and manage back-end services and integrate front-end elements with server-side logic using PHP.
• Integrate with third-party APIs and CMS like Wordpress and Shopify.
• Write clean, maintainable, and efficient code while adhering to best practices.
• Test and debug code to ensure functionality and performance.
• Collaborate with designers, product managers, and other developers.
• Customize and manage WordPress and Shopify websites, ensuring optimal performance and user experience.
• Troubleshoot and debug issues across the full stack to ensure smooth functionality.
• Stay updated with the latest industry trends and technologies to ensure our solutions remain current and effective.

Qualifications:

• Proven experience as a Full Stack Developer.
• Proficiency in HTML, CSS, JavaScript (including libraries like jQuery or React), and Bootstrap.
• Strong understanding of back-end development concepts like databases and APIs.
• Experience with PHP and familiarity with CMS platforms like Wordpress and Shopify is a plus.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Knowledge of SEO best practices and website optimization.
• Familiarity with RESTful APIs and AJAX.
• Experience with e-commerce platforms and payment gateway integration.
• Knowledge of database management and SQL.

If you are a passionate and skilled developer who is looking to make a real impact, we encourage you to apply!

Responsibilities

• Create an engaging and knowledgeable online Shopify store to increase sales and revenue.
• Create bespoke Shopify themes and change pre-existing templates per pre-defined brand guidelines
• Be an expert in all aspects of the D2C platform, and work on the UX and UI Design to create unique, strong, and inventive front-end user experiences
• Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimise the shop for overall efficiency and functionality
• Test and debug websites regularly to improve performance
• Based on their findings, they provide technical support and coordination, protecting enterprises against failure
• Increase conversion rates by optimising the website

• Fullstack technical expertise with 9+ years of experience in Angular 2+ Versions and NodeJS having led front-end development team.
• Work experience as Architect for 3 or more years. Able to set a tech road map for the entire product/project.
• Previous experience with systems integration projects
• Experienced in the usage and development of REST APIs
• Knowledge and experience in implementing commercial web applications
• Experienced with JavaScript (ECMAScript 6), HTML5, Semantic Markup and CSS 3
• Writing testable object-oriented software using best development practices
• Designing, building, and maintaining developer-friendly HTTP-based APIs
• Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
• Test-Driven Development or Behavior Driven Development
• Writing Clean Code & decoupled modules using the power of Design Patterns
• Pair Programming
• Experience in AWS
• Experienced in designing scalable solutions, writing efficient code, optimizing performance, and debugging issues.
• Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams.

• Min 1 year recent working experience in Business development domain
• Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
• Understanding of client requirements and providing solutions
• Experience of handling international clients and leading project to conversions
• Candidate should have good communication skills both written and Oral
• Candidate should be a self-learner with strong desire to grow in an organization.
• Should have a professional sales approach with a zeal to generate business

• Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
• Placing genuine and relevant data on bids as per the requirements specified by the client
• Managing accounts on these platforms and optimizing the company profile
• Generating leads from these portals and handling the communication with the client during pre-sales stage
• Providing estimates to clients and leading project towards closure
• Daily reporting to manager for work done and defining strategies

Square Panda is a startup headquartered in Sunnyvale, CA with additional offices located in India 

and China. We are in a research based Ed-Tech space, focusing on children's early literacy. We 

have 3000+ schools under our belt and are proud to cater the needs of English Language 

development of 70,000+ kids worldwide. Our multisensory neuroscience research-based phonics 

learning system comes equipped with educational games to teach children many essential skills. 

With a curriculum that has been specially adapted for Indian schools and children, we strive to 

empower beginner learners through phonics awareness.

  Responsibilities 

o Lead the identification and execution of opportunities where Analytics can make a difference across the company with focus on multiple markets we operate in - US, India and China.

 o Actively champion adoption of the analytics solutions across various markets and functions

 o Translate business problems into Insights projects and lead in quantifying the various types of risk and rewards that allow these projects to be prioritized.

 o Excellent project management and executive communication skills.

 o Understanding of the techniques and technologies of data science, along with a detailed understanding of the challenges associated with each (e.g. overfitting, model refresh, challenge of acquiring training data, cost of compute, etc.)

 o Proactively and continuously assess the marketplace and its dynamics, customers, and competitors. 

o Provide an unbiased point of view on the performance of markets/brands, supported by facts and evidence

 o Develop research strategies to ensure internal understanding of customer and competitor insights 

o Develop and implement market research & analytical plans, in collaboration with cross‐functional teams.

 o Seeks out alternative/creative ways of meeting an information need, considering new techniques to address business challenges.

 o Monitor program risks and ensure appropriate actions are taken, including escalating issues timely to the management 

o Maintain understanding of business operations and how users interact with the relevant systems and use that understanding to provide decision support analysis.

 o Tap the working knowledge of AI and analytics to convey these business goals to the data professionals who will create the models and solutions. 

o Enthusiasm, commitment, and business savvy to navigate the technical, political, and organizational roadblocks that can emerge.

 Desired Profile 

o 6-8 years of experience in executing multiple analytics projects end to end

 o Entrepreneurial mind-set o Should have played hands on data sciences role in the past with full knowledge of which analytics technique to apply 

o Background of core consulting / start up handling end to end projects o Excellent communication and project management skills o Ability to lead both business and analytics team to generate ROI and success for business o Expertise across the spectrum of analytics - Dashboards, Visualizations, Insights, Data Science driven AI, ML Projects  

• Design, configure, test, deploy and maintain reusable Automation Anywhere scripts and frameworks.
• Create and maintain technical documentation, including the Solution Design Document.
• Work collaboratively with Product Owners and Business Teams during test phases and UAT to test, debug and overcome issues.
• Participate in and contribute to deployment activities inclusive of Pre and Post release activities.
• Work on Automation Anywhere and IQ Bot related solutions as needed.
• Participate in daily team stand-ups, planning sessions, etc.
• Work closely with stakeholders to review and refine business process workflows including identifying areas of possible simplification.
• Lead deployment of new releases / upgrades within RPA.
• Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.

LocTruth is a location intelligence platform geared to map out business problems and provide data-backed solutions with the help of location data layered with business data. Our insights span from people to places, range from average footfall all the way down to a specific person’s movement patterns, anonymously ofcourse. With our insights, we support businesses in decision-making, problem-solving, and overall optimizing.Google Maps visualizes our world, we visualize a business’ world. 

The Job

We are looking to launch our solution into the market with the help of a solid Sales Development Representative. 

You would work closely with LocTruth’s founders to understand our solution, identify new opportunities, reach out to potential customers via email and LinkedIn, conduct discovery and demo calls.

• Develop sales opportunities by researching and identifying potential clients.
• Rolling out daily emails, calls, and research reports
• Create weekly newsletters, emails to attract clients
• Make outbound calls to drive sales targets which include:
• POCs
• Pilots
• Full-time clients
• Assess competitors by analyzing and summarizing competitor information and trends
• Create ideal customer profiles
• Participate on LinkedIn groups, online tech forums, subscribe to magazines and newsletters of complimentary brands.
• Handling all incoming customer queries on our sales email
• Prepare to be a part of and eventually deliver presentations/demos to potential clients
• Develop a sales funnel, spearhead and be willing to use a CRM platform, and present goals every week to management
• Work with design and marketing to create and execute sales decks, brochures, campaigns and other materials

Requirements

• Minimum Requirement: Bachelor’s Degree
• Must have 2-3 years of industry experience in selling Data/IT/SaaS products and concepts
• Excited to sell brand-new technology products
• Proficient in English 
• Consistent track record of documenting, synthesizing, and communicating results
• Team player who can take responsibility for anything from making a sales pitch to the CEO of a company to showing off your hobbies at a LocTruth team call
• Must be self-motivated, flexible, collaborative, and have an eagerness to learn.
• This is a remote position for now.

Bonus

• Experience with sales tools
• Experience with startups and working with founders
• Worked within the realm of geospatial data or location intelligence

Company culture

Now for the fun stuff...just kidding, we hope you find everything above to be the fun aspect of your careers. But just to give you some more insight into our company culture:

• Get on boarded with a “get to know us” session and meet our entire team.
• We promote an inclusive environment of all genders, backgrounds, likes, and dislikes.
• We’re casual - first name basis please.
• You get the chance to work remotely (mainly because of the raging pandemic) but be prepared to switch over to in-person as soon as the situation permits
• We’re a fun team and depending on the pandemic, we try to meet every month to get to know each other better.
• Play icebreakers and games to challenge our minds apart from work.
• Get integrated into the typical start up life that could be the next big success and work on a product you can truly be proud of!