EHS Officer

🧑‍💼 Position: Telesales Executive

📍 Location: New Delhi – 110044

💼 Industry: BPO / Telesales / Voice Process

🗣️ Language Requirement: Bengali (Fluent)

✅ Key Requirements:

1. Minimum Qualification: 12th Pass (Higher Secondary)
2. Experience: Minimum 1 year of experience in an outbound sales process
3. Strong communication and convincing skills
4. Excellent verbal clarity and diction
5. Ability to handle high call volumes and customer interaction confidently

⭐ Preferred Skills:

• Fluency in Bengali is mandatory
• Prior experience in BPO voice processes is preferred

💰 Compensation:

• ₹25,000 CTC + Attractive Incentives
• Performance-based incentive structure

Role Overview

As an AI/ML Engineer at Hotelzify, you will be at the forefront of designing and deploying AI components that power our conversational agent (voice + chat). You’ll be responsible for NLP/NLU pipelines, real-time inference optimization, dialogue management, retrieval-augmented generation (RAG), and LLM integration, helping the agent understand user intents, answer questions, and complete bookings live.

Key Responsibilities

• Design and implement NLP/NLU models to understand real-time user intents from text and voice.
• Build and fine-tune LLM-based conversational flows using RAG, prompt engineering, and retrieval mechanisms.
• Integrate external tools for hotel availability, pricing APIs, CRM data, and transactional workflows.
• Develop efficient real-time inference pipelines with latency under 300ms for voice and chat.
• Collaborate with frontend/backend teams to ensure seamless LLM API orchestration.
• Optimize prompt logic, dialogue memory, and fallback strategies for natural conversations.
• Conduct A/B experiments and continuous learning pipelines for feedback-driven improvement.
• Use vector databases (e.g., FAISS, Pinecone, Weaviate) for retrieval over hotel-related data.
• Work on voice-specific challenges: STT (Speech-to-Text), TTS, and intent detection over audio streams.

Tech Stack

• Languages: Python, Node.js
• AI/ML: LangChain, Transformers (Hugging Face), OpenAI APIs, LlamaIndex, RAG, Whisper, NVIDIA NeMo
• Infra: AWS (EC2, RDS, EKS, Lambda), Docker, Redis
• Databases: PostgreSQL, MongoDB, Pinecone / Weaviate / Qdrant
• Voice APIs: Plivo, Twilio, Google Speech, AssemblyAI

What We’re Looking For

• 3+ years in AI/ML/NLP-focused roles, preferably in production environments.
• Strong understanding of modern LLM pipelines, LangChain/RAG architectures.
• Experience building or integrating real-time conversational AI systems.
• Comfortable with voice-based systems: STT, TTS, and real-time latency tuning.
• Hands-on experience with fine-tuning or prompt-tuning transformer models.
• Bonus: Experience working in travel, hospitality, or e-commerce domains.

Nice to Have

• Prior work with agents that use [tool calling] / [function calling] paradigms.
• Knowledge of reinforcement learning for dialogue optimization (e.g., RLHF).
• Experience deploying on GPU-based infrastructure (e.g., AWS EC2 with NVIDIA).

Why Join Us?

• Work on a real product used by thousands of guests every day.
• Build India’s first real-time AI agent for hotel sales.
• Flexible work environment with deep ownership and autonomy.
• Get to experiment and deploy bleeding-edge ML/AI tech in production.

Role: Relationship Manager

• Exp: min 1 year
• Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
• Meals will be provided, as the staff will be stationed at the resorts.
• Location: Goa, Gujarat, Maharastra

Key Responsibilities of the Relationship Manager:

• Achieving stretched targets in a result-focused environment.
• To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
• To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
• To prepare sales proposals for prospective clients.
• Regular liaison sales/Pre-sales and member relations department.
• To keep abreast of new products and services and undertake training

Key Responsibilities:

· Develop and execute creative concepts and visual designs for a variety of digital and print materials, including marketing campaigns, social media content, website graphics, and promotional materials.

· Collaborate with the marketing and product teams to understand project requirements and translate them into captivating visual content.

· Utilize design software such as Adobe Photoshop, Illustrator, After Effects, and Canva to create high-quality graphics and animations.

· Leverage AI tools like ChatGPT and MidJourney to enhance design processes and generate innovative design ideas.

· Utilize Microsoft Designer for creating presentation materials and other design assets.

· Ensure all designs adhere to brand guidelines and maintain a consistent visual identity across all platforms.

· Stay updated with the latest design trends, tools, and technologies to continuously improve design quality and creativity.

· Manage multiple projects simultaneously, meet tight deadlines, and deliver high-quality work in a fast-paced environment.

· Provide mentorship and guidance to junior designers, fostering a collaborative and creative team environment.

Required Skills and Qualifications:

· Bachelor's degree in Graphic Design, Fine Arts, or a related field.

· Minimum of 2-3 years of professional experience as a Graphic Designer or in a similar role.

· Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Canva.

· Experience with AI tools such as ChatGPT and MidJourney.

· Knowledge of Microsoft Designer for creating presentation materials.

· Strong portfolio demonstrating a range of design skills and creativity.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.

· Strong attention to detail and a keen eye for aesthetics and visual composition.

· Ability to work independently and manage multiple projects in a deadline-driven environment.

· Creative problem-solving skills and the ability to think outside the box.

Required Skills:

1. Strong hands-on knowledge of Ionic Framework, AngularJS, and Cordova plugins to build great mobile applications
2. The candidate will have an opportunity to grow his/her technical abilities by taking on challenging projects.
3. Very Good analytical, reasoning and logical skill.
4. Good hands-on exposure to JavaScript
5. In-depth understanding of HTML5, HTML4, CSS3 frameworks
6. Have very good debugging skills.
7. Understanding of responsive design principles
8. Able to create applications independently.

Must have skills:

HTMl5, CSS3, JavaScript, Angular JS

Ionic Framework (version 4 to 6)

Preferred Skills:

1. You have good interpersonal and communication skills and are adept at working with multiple projects to drive desired outcomes.
2. You are a creative problem solver with a can-do attitude 
3. Strong team player and Self-starter 
4. You pay strong attention to detail and deliver work that is of a high standard 
5. Interest towards Cricket desired 

• 2+ years of experience as a react/react-native developer
• Must have skills: ReactJS
• Deep understanding of javascript, typescript and react
• Familiarity with multiple state management techniques
• Knowledgeable about design patterns and their utility in day to day problems
• Worked on and shipped large scale react/react-native applications
• Great product sense; you care about usability and good design
• Strong communication skills
• Bonus if you have worked on Android/iOS apps or nodejs backend.

• Work collaboratively with everyone in the team to deliver best in class user experience
• Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
• Implement pixel perfect designs with advanced interactions, which are a joy to use
• Implement unit and UI automation tests
• Own a feature end to end and ensure its usability
• Continuously discover, evaluate and implement new technologies to enhance user experience
• Support other developers on the team with code reviews, design feedback, and other advice and guidance

1. Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
2. Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
3. Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
4. Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design

Analytical and Problem Solving Skills

• Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.

Efficiency and Execution

• Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.

Hard Work and Persistence

• Possesses a strong willingness to work hard and sometimes long hours to get the job done.
• Demonstrates determination and willingness to go the distance to get something done.

Flexibility and Adaptability

• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.

Calm under Pressure

• Maintains stable performance when under heavy pressure or stress.

Team Player

• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.