Product Manager

Description: 

The role of the Service Engineer is to provide professional after sales service and support customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the guidelines, established by the Director of Service & Manufacturing and will follow the established procedures

Essential Functions:

 Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

• Responsible for installation expertise, calibrating, configuring, testing, maintaining, evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

• Must be self-motivated with ability to work & think well independently.

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

• Provide installation expertise at customer sites as well as conducting pre-installation assistance.

• Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

• Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s

• Work with engineering, project management, spare parts and management groups to resolve escalated problems.

• Provide written service & expense reports to Service Manager on all activities carried out on site and complete all required documentation in a timely manner.

• Properly document, label, and return all defective parts resulting from repair.

• Make technical recommendations to Technician’s, Operators and Artisans.

• Work closely with the Service Team & Service coordinator to ensure site work is carried out in the required order, for completion by the required timeline.

• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Service Manager or HR Dept.

• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to requirements.

• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment at the customer site or the manufacturing facility.

• Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

• Provide technical support to other Field Service Engineer / Technician on the field or in-house

• Overtime may be necessary as work load dictates. This may include weekdays or weekends.

• Must be able to use a computer for creation of reports and data entry required.

• Must be able to use a smartphone and any related applications required for the job or timekeeping.

• Must maintain clean and professional appearance while working with customers, vendors and colleagues.

• Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

• Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

• A Bachelor's degree / Diploma.

• 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

• Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

• Able to complete projects in a timely manner

• Excellent computer literacy is must and knowledge of visualization would be preferred.

• The ability to work with multiple discipline projects.

• Excellent organizational, time management, leadership, and decision-making skills.

• Strong written and verbal communication skills.

Strong React Native Frontend / Mobile Developer Profile

Mandatory (Experience 1) – Must have minimum 5+ YOE in React Native with JavaScript (including ES6+ syntax).

Mandatory (Experience 2) – Must have 4+ years of hands-on native mobile development experience for both Android and iOS platforms

Mandatory (Skills 1) – Must have expertise in state management using React Hooks & Redux for efficient data flow.

Mandatory (Skills 2) – Must have experience in publishing apps to Play Store and App Store.

Mandatory (Education) - B.E / B.Tech

• Strong Product, UI/UX Designer Profile, with a focus on B2B SaaS/ Enterprise Products
• Mandatory (Experience 1) – Must have 2+ years of hands-on experience in Product design, with a strong track record in B2B SaaS
• Mandatory (Experience 2) – Must have experience in designing for complex domains such as automation platforms, low-code platforms, data management tools etc
• Mandatory (Tools) – Proficient in Figma and familiar with modern design tools such as Notion, Framer, Webflow, Builder.io, Zapier, Replit, Lovable.
• Mandatory (Portfolio) – Strong portfolio showcasing case studies, user research and UX work for B2B Enterprise SaaS products

Preferred

• Preferred (Products) – Experience with or understanding of platforms like Atlan, Retool, Perplexity, Claude, Zapier, or similar.
• Preferred (Domain Expertise) – Deep understanding of at least one vertical: automation, low code, or data engineering, AI agents able to handle backend integration and schema workflows.

Profile: Senior PHP Developer

Experience- 10+Years

Mode: Remote

Required Skills:

• PHP (10+ years) & Symfony framework (5+ years)
• Team leadership experience (3+ years)
• OOP, design patterns, RESTful APIs
• Database optimization (MySQL/PostgreSQL)
• Git, CI/CD, testing frameworks
• Excellent communication skills

Responsibilities:

• Lead PHP/Symfony development
• Mentor team members
• Ensure code quality through reviews
• Collaborate with stakeholders
• Manage sprint cycles
• Optimize application performance

Job Description:  

Responsibilities: 

• Define standards and quality metrics  
• Putting testing strategies and practices in place 
• Leading the team of test engineers, training them on functional and non-functional needs 
• Reporting of status, defining risks contingencies, plans and escalations 
• Ensure that several testing and validation processes are improved continuously. 
• Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle. 

Requirements and skills:  

• Experience with Linux environments  
• Experience with Cypress
• Strong programming skills in Python 
• Experience in using Selenium Webdriver for test automation 
• Able to follow the agile process for the whole life cycle of testing. 
• Expert-level knowledge of Jira bug tracking and planning tool 

Job description:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure 

Knowledge about socket

Position Description

Title: Senior Service Engineer – North Region, India.

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

1. MAIN JOB ACCOUNTABILITY

• Commissioning of Pumps and Controls in western region

• To work closely with Regional sales team and provide efficient after sales support

1. 2^ND MAIN JOB ACCOUNTABILITY

• Provide timely warranty service support to all customers in the region

• Co ordinate with factory Quality team and give feed back about field failures

1. 3^RD MAIN JOB ACCOUNTABILITY

• To achieve Service delivery targets given for the financial year.

• Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

1. 4^TH MAIN ACCOUNTABILITY

• Participate in all the training programs conducted in factory and through online portal

• Train all regional rep engineers for all products and latest upgrades periodically

1. 5^TH MAIN ACCOUNTABILITY

• Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

• Provide feedback on field failures to all OEM team members for corrective action.

• University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

• 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

• Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

• Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

• Strong, team-oriented leadership skills with presence and a bias for action.

• Self-directed with ability to work autonomously and collaboratively and a focus on results.

• Ability to communicate in an open and authentic manner in all situations

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology 

• S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
• S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
• S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
• S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
• S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.