Product Manager - Customer Experience

at Supertails

Product Manager - Customer Experience

Supertails

Company

Home

Product Manager - Customer Experience

at Supertails

Posted by Konark Arora

1 - 5 yrs

₹15L - ₹20L / yr (ESOP available)

Bengaluru (Bangalore)

Skills

Product Management

Product Lifecycle Management (PLM)

Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?

Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.

You'll be a great fit if you are:

A pet parent
Passionate about building intuitive, high-impact user-facing services.
Someone who thrives in environments with high ownership and cross-functional collaboration.
A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You'll be a great fit if you are:

A pet parent
Passionate about building intuitive, high-impact user-facing services.
Someone who thrives in environments with high ownership and cross-functional collaboration.
A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

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About Supertails

Founded :

2021

Type :

Products & Services

Size :

100-1000

Stage :

Raised funding

About

We're turning 3 and partying all May long! At Supertails, we've been wagging our tails and purring with pride for the past 3 years, all thanks to amazing pet pawrents like you! To celebrate our Big Birthday Bash, we've got a month-long meow-vellous celebration planned for your pets and you. Here's what you can look forward to: Pawsome Deals & Steals: Be ready to spoil your pets with irresistible offers on all their favourite goodies! ️ Pawscars: Nominate your pet for a chance to win and be recognised as one of the super pets! Visit our Instagram handle @supertails.official for details on how to nominate your pet. And More! We've got some exciting surprises up our sleeves, so stay tuned for the rest of the pawty!

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