Product Manager - Customer Experience

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Application Link for quick response-  https://forms.gle/wFPNPLK4XE5L7MRk8

Job Description

Position: Chief Risk Officer 

Education Qualification: Bachelor's degree in finance, business administration, economics, or a related field

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Enterprise Risk- ERM Framework: Implement a comprehensive risk management framework addressing operational, financial, and reputational risks.
2. Operational Risk: Identify and mitigate risks from internal processes and external threats (e.g., cybersecurity) and produce annual entity specific Risk Assessment.
3. Compliance Risk: Ensure adherence to QFCRA regulations and collaborate with the CCO and MLRO to manage compliance risks.
4. Risk Reporting: Provide regular risk reports to senior management and the board.
5. Produce annual entity specific Risk Appetite Statement.
6. Portfolio Investment Risk
7. Risk Assessment: Regularly analyze and monitor market, credit, and liquidity risks in the investment portfolio.
8. Risk Limits: Set and enforce risk limits aligned with the firm’s strategy and regulatory requirements.
9. Performance Monitoring: Track portfolio performance against risk benchmarks and report exposures to senior management.
10. Mitigation Strategies: Advise on hedging, diversification, and other techniques to manage investment risks.

Responsibilities:

- Manage end-to-end interactions with prospective customers.

- Deliver tailored product demos to multiple stakeholders.

- Understand customer problem statements and follow a consultative sales process to offer solutions.

- Use sales acceleration tools to perform outbound and inbound sales.

- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.

- Unearth new sales opportunities through networking.

- Build strong relationships and effectively communicate with the sales, support, and marketing teams.

Requirements

- Have 2+ years of successful experience in SaaS Sales.

- Have been in a quota-carrying role.

- Obsessed with prospect happiness and can set the stage for effective sales follow-up.

- Have excellent verbal & written communication skills.

- Flexible - things change around here. FAST.

Company Description

Apollo Finvest is a publicly listed Non-Banking Financial Company (NBFC). Think of us as AWS for Lending. We enable any company to offer fully digital and compliant digital loan products to their end-customers. Built on modern RestFUL API's, we treat the financial services on our platform as building blocks, which our partners can mix and match to create loan products specifically tailored to their business model.

Key Responsibilities

- Oversee Cash flow planning and ensure optimal liquidity and Asset-Liability Management.

- Develop comprehensive treasury strategies aligned with the company’s financial goals, risk and regulatory requirements.

- Execute fundraising opportunities including debt and other financing options.

- Liaising with auditors for the quarterly and annual audit, bankers and statutory auditors

- Ensuring the requirements for the board presentation are delivered.

- Assisting resolve accountant's queries in preparing the quarterly and annual reports and spearhead preparation of AGM.

- Adhering to regulatory and statutory compliance of SEBI/RBI and other regulatory bodies.

- Tracking investments to ensure they meet the internal rate of expected return.

- Oversee and manage partner reconciliation which involves per loan wise principal & income matching and explaining the concepts of reconciliation to the partner like the process of reconciliation, tax-related queries or any other queries.

- Work closely with Credit and Business teams to ensure timely and quality deliverables

To coordinate with the tech team for develop new logics in the LMS and testing the

existing reports.

- To add and represent points of view from the Finance team with all inter-team collaborative tasks.

Qualifications

Chartered Accountant with more than 7 years of experience

Proven experience of minimum 5 years in progressively responsible finance roles within the NBFC sector

Strong expertise in Treasury, Fundraising and FP&A.

Experience with scaling and managing lending products

Attitude to work at lightning fast speed

Well versed with Ind-AS financial preparation and finalization.

Candidates in a Compliance Manager role at NBFC / Banks having experience in handling regulatory compliance, RBI audits, etc. would be preferred.

Experience with managing and leading finance team

Excellent Knowledge of Microsoft Excel

*Compared to what is stated in the job description, the CTC range is higher for this role*

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach