

Supertails
https://supertails.comAbout
Jobs at Supertails
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Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?
Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.
If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.
Who are we looking for?
You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.
You'll be a great fit if you are:
- A pet parent
- Passionate about building intuitive, high-impact user-facing services.
- Someone who thrives in environments with high ownership and cross-functional collaboration.
- A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
- A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
- Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
- You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.
Why you'll love this role:
- Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
- Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
- Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
- Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!
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What is ‘searce’
Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.
What we do
Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.
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- We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes
- We are the most preferred tech partner of choice when it comes to ‘solving for better’ for the new-age tech startups & digital enterprises, leading disruption in their industries
- Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services
- As one of the top 5 niche’ full scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led’ tech company of choice when it comes to solving complex business problems.
Who we are
We are passionate improvers, solvers & futurists. Driven by our engineering excellence mindset, we care most about delivering intelligent, impactful & futuristic business outcomes. Searcians are motivated by continuous improvement & solving for better in everything we do.
At the core, a Searcian is self-driven to become better, everyday. In passionate pursuit of the finest degree of excellence we drive exceptional outcomes in everything we do.
We believe that trust is the most important value. We also believe that we need to ‘earn the trust’, everytime one engages with us. And earning trust for us is far more important than anything else. We aim to be the *most trusted* tech consulting partner for our clients.
We are HAPPIER at heart. Humble, Adaptable, Positive, Passionate, Innovative, Excellence focused, & Responsible. We live the HAPPIER Culture Code.
Being HAPPIER.
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