Quality Control engineer

Mihup is a voice AI company building in-car voice assistance and sound technology for the automotive industry. We power intelligent voice experiences for leading OEMs.

Its solutions integrate automation, real-time assistance, and analytics at scale to enhance accuracy, efficiency, and agility in enterprise operations. Mihup.ai also serves organizations across BFSI, IoT, and other sectors, delivering robust conversation intelligence that supports performance and innovation. With over 1 billion interactions powered, Mihup.ai helps businesses turn voice data into measurable business outcomes and competitive advantage. The company offers a dynamic environment for professionals interested in advanced AI applications in automotive and other industries.

Role Description The AI Engineer will design, develop, and optimize machine learning models and algorithms that power Mihup.ai’s Voice AI and conversation intelligence solutions. Day-to-day responsibilities include building and refining pattern recognition systems, implementing and training neural networks, and developing NLP-based features that improve speech understanding and real-time assistance. The role involves collaborating with product, data, and engineering teams to integrate AI models into production-grade software, monitor performance, and iterate based on user data and business needs. The AI Engineer will also contribute to research, prototyping, and documentation to keep the platform aligned with best practices in AI and scalable software development. This is a full-time, on-site role based in Kolkata/ Bangalore

Qualifications

• Strong foundation in Computer Science, including data structures, algorithms, and software engineering principles.
• B. Tech, M.Tech, PHD from top tier institutes like IIT, IISC, ISI, NIT, IIIT is mandatory.
• Demonstrated experience with Pattern Recognition and Neural Networks for real-world applications.
• Hands-on expertise in Natural Language Processing (NLP), especially in speech, dialogue, or text analytics.
• Proficiency in Software Development using languages such as Python, Java, or similar, and familiarity with version control and CI/CD.
• Knowledge of machine learning frameworks (e.g., TensorFlow, PyTorch) and relevant libraries for NLP and deep learning.
• Experience working with large-scale data pipelines, model evaluation, and performance optimization.
• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related technical discipline, or equivalent practical experience.
• Ability to work collaboratively in cross-functional teams, communicate technical concepts clearly, and document solutions effectively.
• Background in voice technologies, speech recognition, or conversational AI is a strong plus.

Review Criteria

• Strong Data Scientist/Machine Learnings/ AI Engineer Profile
• 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
• Strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
• Hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
• Strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
• Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
• Preferred (Company) – Must be from product companies

Job Specific Criteria

• CV Attachment is mandatory
• What's your current company?
• Which use cases you have hands on experience?
• Are you ok for Mumbai location (if candidate is from outside Mumbai)?
• Reason for change (if candidate has been in current company for less than 1 year)?
• Reason for hike (if greater than 25%)?

Role & Responsibilities

• Partner with Product to spot high-leverage ML opportunities tied to business metrics.
• Wrangle large structured and unstructured datasets; build reliable features and data contracts.
• Build and ship models to:
• Enhance customer experiences and personalization
• Boost revenue via pricing/discount optimization
• Power user-to-user discovery and ranking (matchmaking at scale)
• Detect and block fraud/risk in real time
• Score conversion/churn/acceptance propensity for targeted actions
• Collaborate with Engineering to productionize via APIs/CI/CD/Docker on AWS.
• Design and run A/B tests with guardrails.
• Build monitoring for model/data drift and business KPIs

Ideal Candidate

• 2–5 years of DS/ML experience in consumer internet / B2C products, with 7–8 models shipped to production end-to-end.
• Proven, hands-on success in at least two (preferably 3–4) of the following:
• Recommender systems (retrieval + ranking, NDCG/Recall, online lift; bandits a plus)
• Fraud/risk detection (severe class imbalance, PR-AUC)
• Pricing models (elasticity, demand curves, margin vs. win-rate trade-offs, guardrails/simulation)
• Propensity models (payment/churn)
• Programming: strong Python and SQL; solid git, Docker, CI/CD.
• Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
• ML breadth: recommender systems, NLP or user profiling, anomaly detection.
• Communication: clear storytelling with data; can align stakeholders and drive decisions.

Technical Requirements

Any one Cloud Certification is madatory (AZ104 / AWS solution)

· Strong knowledge of application operations in cloud environments (Azure - Must , AWS understanding)

· Proficiency in monitoring and observability tools (Datadog, Grafana, Prometheus, ELK).

· Experience with incident management, RCA, and operational troubleshooting.

· Understanding of CI/CD concepts, tooling and ability to work with release teams.

· Familiarity with infrastructure components: load balancers, storage networking, DNS and certificates.

· Experience with automation and scripting (Bash, Python, PowerShell).

· Knowledge of application deployment patterns (blue/green, rolling, canary).

· Understanding of security practices: access controls, vulnerability handling, compliance alignment.

· Ability to interpret logs, metrics, traces, and performance data.

· Experience managing multi-environment application lifecycles (Dev, QA, UAT, Prod).

· Experience with Infrastructure as Code (IaC) tools such as Terraform, ARM, AWS CloudFormation for

environment provisioning and configuration consistency.

Functional Requirements

· Ability to ensure 24x7 application reliability and operational excellence.

· Manage end-to-end application lifecycle including deployments, configurations, and environment

health.

· Collaborate with engineering, CloudOps, and Security teams to ensure smooth operations.

· Own operational KPIs such as uptime, MTTR, change success rate, and SLA/SLO adherence.

· Perform release coordination, deployment validation, and post-release monitoring.

· Lead incident response, communication, and escalation handling.

· Participate in change management and risk assessments for all application changes.

· Maintain runbooks, SOPs, and operational documentation.

· Drive continuous improvement for operational workflows and process maturity.

· Support audit, compliance, and security requirements for applications.

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

Job Summary

The Junior Business Development Executive will support the sales and

marketing team in new client acquisition and revenue growth strategies. This role requires a keen interest in market dynamics, sales processes, and client engagement.We are looking for BBA & MBA Marketing fresher candidates.

Key Responsibilities

1.

Lead Generation: Identify and qualify new business opportunities

through cold calling, networking, and social media.

2.

Client Outreach: Assist in the development and execution of outreach

strategies to attract new clients.

3.

Market Research: Conduct research to identify new markets and

customer needs.

4.

Presentations: Prepare and deliver presentations on software services to

potential clients.

5.

Sales Support: Support senior business developers in negotiating deals

and closing sales.

6.

CRM Management: Maintain client and potential client information within

the company CRM.

7.

Feedback Analysis: Collect feedback from clients and the market to

assist in product and service improvement initiatives.

8.

Reporting: Assist with the preparation of reports on business

development activities. 

• Finding creative solutions to product, technical, organisational and resource challenges. 
• Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
• Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
• Work cross-functionally to identify workflow issues and integrate procedural improvements. 
• Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
• Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
• Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
• Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
• Help develop process improvements for Design Operations as a whole. 
• Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
• Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
• Make design decisions based on good judgement, experience, research, and data. 
• Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
• Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

• Excellent people management Skills 
• Leadership Skills 
• Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
• Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
• Deep understanding of design principals and industry trends. 
• Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
• Readily give and receive constructive feedback. 
• Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

• Experience working in and navigating a corporate environment independently. 
• Delivered successful design for responsive web, iOS and Android. 
• Experience building efficient scalable systems or in eCommerce. 
• Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

• Mock ups : Sketch, Axure, Figma 
• Usability test : Morae, WebEx Remote UTs 
• Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

In this role, you would be defining and implementing a great user experience for software, web applications, and platforms to meet customer needs and business objectives. The expectation would be to enhance the user experience by combining workflows and interfaces for our customers.

Responsibilities:

• Strong analytical and design principles needed for intuitive solutions 
• Ability to communicate with the team and document the requirements and solutions elegantly.
• Gain a deep understanding of user needs, user psychology, and goals and communicate them to cross-functional product teams.
• Manage multiple projects simultaneously across diverse product teams.
• Design web app interfaces and product experiences for a wide range of e-commerce products.
• Conduct concept and usability testing and develop test suites
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Adhere to style standards on fonts, colors and images.
•  Create personas through user research and data
•  Develop wireframes and prototypes 
• Create original graphic designs (icons, logo, product images other graphics required for softwares etc)
•  Keep abreast of competitor products and industry trends
•  Excellent communication skills
•  Test ideas and rapidly incorporate user and team feedback.
•  Help establish new and/or improve existing workflows as necessary including the full customer journey spanning discovery, purchase, and on-going product services.

 Requirements:

• 0.6 -2 years of proven experience as a UX Designer or similar role for the website, tablet, and mobile view.
• Strong portfolio of design projects with links to the projects. (Dribbble, Behance or any other platform)
• Experience in HTML/CSS,LESS,SasS, Javascript, Bootstrap, jQuery will be a plus.
• Experience with Design Software tools like Adobe Illustrator, Adobe Photoshop, Sketch/Figma/Adobe XD, Invision, Interaction Design, User Experience (UX) Design, and Wireframing tools.
• Familiar with Material Design, Design Thinking, UI Design Patterns, User Research Methods.
• Working experience with agile sprints, participating in design reviews and retrospectives and managing task/ticket life cycle on project management software.
• Knowledge of Usability Factors in Human Computer Interaction.
• Problem-solving aptitude.

Education:

Bachelors or higher degree in a User Experience related field such as (UI & UX design, HCI, Interaction Design, Graphic Design, B.E or BCA) [Or equivalent professional experience].