Product Manager – Chatbot & Conversational AI
ChatGPTAbout Us:
MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.
Key Responsibilities:
- Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
- Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
- Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
- Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
- AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
- Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
- Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
- Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.
Qualifications:
- Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
- AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
- Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
- Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
- Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
- Project Management Tools: Experience with Jira or similar agile project management tools.
- Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
- Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.
Why Join Us?
- Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
- Work with a cross-functional, high-impact team on cutting-edge AI solutions.
- Career growth and leadership opportunities in Conversational AI domain.
- Competitive compensation, remote-first work culture, and collaborative environment.
Shubham Vishwakarma
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About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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