
Product Manager – Chatbot & Conversational AI
About Us:
MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.
Key Responsibilities:
- Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
- Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
- Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
- Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
- AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
- Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
- Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
- Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.
Qualifications:
- Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
- AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
- Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
- Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
- Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
- Project Management Tools: Experience with Jira or similar agile project management tools.
- Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
- Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.
Why Join Us?
- Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
- Work with a cross-functional, high-impact team on cutting-edge AI solutions.
- Career growth and leadership opportunities in Conversational AI domain.
- Competitive compensation, remote-first work culture, and collaborative environment.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
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Design, develop, and maintain the application.
Write clean, efficient, and reusable code.
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Participate in system and application architecture discussions.
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Write and execute unit tests to ensure code quality.
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Conduct code reviews to ensure adherence to best practices.
Identify and fix vulnerabilities to ensure application integrity.
Working with other developers to ensure seamless integration backend and frontend elements.
Collaborating with DevOps teams for deployment and scaling.
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Bachelor’s degree in computer science or information technology, or a related field.
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Strong experience with Java (Springboot), AWS / Azure or GCP, GitLab and Angular and / or React. Additional technologies like Python, Go, Kotlin, Rust or similar are welcome
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Strong communication and collaboration abilities to work effectively in a team environment.
Skills & Requirements
Java, Spring Boot, Jakarta EE, Angular, React, AWS, Azure, GCP, GitLab, Python, Go, Kotlin, Rust, Full-stack Development, Unit Testing, Debugging, Code Review, DevOps, Software Architecture, Microservices, HR Applications, Cloud Computing, Frontend Development, Backend Development, System Integration, Technical Design, Deployment, Problem-Solving, Communication, Collaboration.
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- Brainstorm and plan the company's tech strategy with the CTO and other important leaders.
- Keep up to date with the latest tech trends and find new growth opportunities.
- Give the development team technical guidance and be a mentor to them.
Requirements:
- Bachelors or Masters's degree in Computer Science, Software Engineering or a related field.
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- Technical know-how and experience with the latest software development tech.
- Proven experience in identifying and implementing new technologies to drive business results.
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- Ace leadership, communication and teamwork skills.
- Self-starter with loads of drive and a desire to make things happen.
- Understand the Mobile development Landscape, especially Android and IOS.
- Hands-on experience with API-based development.
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- Rewrite existing APIs in NodeJS.
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- Implement a caching layer wherever possible.
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Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
- Understanding the business/ functional requirements and creating the project requirement
- Constructing workflow charts and diagrams; studying system capabilities; writing specifications; BRD; PRD; Wire-framing
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Desired Candidate Profile
What you need to have:- Any Graduation
- Candidate should be from Gaming or Media Industry.
- Experience in Requirement Gathering
- Must have good exposure to AGILE and SCRUM Methodologies
Job Responsibilities:-
- E-bidding on Upwork and Freelancers, client communication, project finalizing and final delivery.
- Communication between the Client and the Technical teams.
- Generating Revenue & projects and closing deals with International Clients.
- Assists in enforcement of project deadlines and schedules.
- Quickly understands the business issues and data challenges of client’s organization and industry.
- Creating documents like BRS /SRS and project Cost Estimation
- Identifies client organizations strengths and weaknesses and suggests areas of improvement.
- Technical Recommendation and Testing
Develop complex queries, pipelines and software programs to solve analytics and data mining problems
Interact with other data scientists, product managers, and engineers to understand business problems, technical requirements to deliver predictive and smart data solutions
Prototype new applications or data systems
Lead data investigations to troubleshoot data issues that arise along the data pipelines
Collaborate with different product owners to incorporate data science solutions
Maintain and improve data science platform
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BS/MS/PhD in Computer Science, Electrical Engineering or related disciplines
Strong fundamentals: data structures, algorithms, database
5+ years of software industry experience with 2+ years in analytics, data mining, and/or data warehouse
Fluency with Python
Experience developing web services using REST approaches.
Proficiency with SQL/Unix/Shell
Experience in DevOps (CI/CD, Docker, Kubernetes)
Self-driven, challenge-loving, detail oriented, teamwork spirit, excellent communication skills, ability to multi-task and manage expectations
Preferred
Industry experience with big data processing technologies such as Spark and Kafka
Experience with machine learning algorithms and/or R a plus
Experience in Java/Scala a plus
Experience with any MPP analytics engines like Vertica
Experience with data integration tools like Pentaho/SAP Analytics Cloud
We are Still Hiring!!!
Dear Candidate,
This email is regarding open positions for Data Engineer Professionals with our organisation CRMNext.
In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please share your updated resume with response to questions.
We shall reach you back for scheduling the interviews post this.
About Company:
Driven by a Passion for Excellence
Acidaes Solutions Pvt. Ltd. is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.
CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com
Educational Qualification:
B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)
60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)
All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)
Exp level- 2 to 5 yrs
Location-Andheri (Mumbai)
Technical expertise required:
1)Analytics experience in the BFSI domain is must
2) Hands on technical experience in python, big data and AI
3) Understanding of datamodels and analytical concepts
4) Client engagement :
Should have run in past client engagements for Big data/ AI projects starting from requirement gathering, to planning development sprints, and delivery
Should have experience in deploying big data and AI projects
First hand experience on data governance, data quality, customer data models, industry data models
Aware of SDLC.
Regards,
Deepak Sharma
HR Team












