About the Company:
Angara E Commerce Pvt. Ltd. is fast growing e-commerce company. It is the subsidiary company of Angara Inc. (Headquarters- Los Angeles, CA), worlds one of the leading e-tail portals of Precious and Semi-Precious Colored Gemstone and Diamond Jewelry. In a span of 14 years, Angara has grown to become a prominent player as an online gemstone jewelry store. Shipping to more than 64 countries worldwide, the company is expanding its reach across the globe. For more information, visit our website at www.angara.com.
We are looking forward to meet people whose professional experience and skills can be channeled into an exciting and growing industry. Creative, energetic, committed and self-motivated individuals with a penchant for working within teams can look forward to a rewarding career with attractive growth opportunities. Competitive salary, flexible work schedules, employee achievement awards and growth plan will let you plan a secure and fulfilling career at Angara.
General Summary of the Profile:
You would be responsible for executing different tasks in product lifecycle by collaborating closely with the stakeholders to identify and design solutions to improve user growth and customer experience. Identifying the root cause analysis of problems and suggesting improvements in product based on insights. Collaborate with the teams to translate vision into solutions which will drive business results.
Duties and Responsibilities:
- Execute the product roadmap spanning across desktop, mobile and tablet platforms.
- Proactively identify gaps in the current e-Commerce product offering and lead the effort to develop solutions that drive business value.
- Synthesize product requirements from a variety of internal and external resources, including various cross-functional teams.
- Generate new product ideas, research/ analyze their feasibility and business impact, and then help in executing implementation of those ideas by collaborating with cross-functional teams, including Merchandising, IT, Marketing, Sales etc.
- Conduct user & site search analysis and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/ analysis.
- Collaborate with User Experience team on wireframes and UI designs that supports product requirements.
- Develop detailed product requirements documents and user stories. Work collaboratively with IT, QA, Design and Analytics across sprints to determine the best implementation and reasonable launch timelines to deliver great customer experiences.
- Analyze product performance and customer feedback Pre and post-launch, and respond quickly to diagnose and correct problems.
- Root cause analysis of problems and suggesting improvements in product based on insights supported by solid analytics and logical thinking.
- Enhancing data collection procedures to include information that is relevant for building analytic system
- Transfer, communicate and report the gained knowledge and key findings out of the analysis, internally to the stakeholders.
Qualification:
- Bachelor's Degree in Computer Sciences, Technology, Business or equivalent experience.
Required Skills and Experience:
- 2-3 years of product management in ecommerce domain preferably product based and retail sector
- Experience in running rigorous A/B tests across desktop, tablet and mobile web
- Understanding and experience of conducting User testing would be preferred
- Strong analysis skills & deep understanding of web technology fundamentals
- Passion for creating best user experience.
- Knowledge of site analytics tools such as Site Catalyst or Google Analytics.
- Strong proficiency using Microsoft Office Suite (Word, Excel, PPT)
- Ideal candidate will be comfortable with managing and analyzing large volumes of complex data and presenting the findings to senior leadership to shape the product.
Soft Skills:
- Strong communication, interpersonal, analytical and problem-solving skills
- Ability to think, analytically and execute methodically.
- Excellent writing, speaking, and presentation skills
- Strong interpersonal skills, with demonstrated relationship-management skills, and a proven track record of delivering results and influencing both within and outside the organization.
- Willingness to roll up sleeves and do what is necessary to accomplish goals.
- Strong Creative skills with ability to think out of the box.

About Angara
About
Angara was ranked as the #1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek, together with data-research firm Statista. This year angara.com is recognized by Newsweek as among the best online jewelers in its category of “Best Online Shops.” Better Business Bureau has rated Angara A+ in excellence in service. Angara has been awarded with Bizrate Insights Circle of Excellence Award for 2022. Our Trust Pilot ratings are 4.6 out of 5. Please browse our website to know more about us - https://www.angara.com/.
Angara Ecommerce was founded in 2007 and is exponentially growing in the luxury online jewelry space and is known for precious and semi-precious gemstone and diamond jewelry. Angara's luxury jewelry is shipped to more than sixty-five countries and has a presence in the United States of America, Austria, Belgium, Bangkok, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland, Japan, Australia, Canada, and the United Kingdom The offices in India are in Jaipur, Mumbai, and Gurugram.
At Angara, we offer a creative and dynamic work environment with a wide range of growth and learning opportunities. We offer a competitive salary, employee achievement awards, recognitions, and a growth plan for a promising career. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, age, citizenship, marital status, disability, or gender identity.
Connect with the team
Similar jobs
The Talent Acquisition Specialist – IT Recruitment is responsible for identifying, attracting, and hiring high-quality technical talent in line with business requirements. The role focuses on timely, cost-effective, and quality-driven hiring while building strong talent pipelines and delivering an excellent candidate and stakeholder experience through data-driven recruitment practices.
Key Responsibilities
Collaborate with hiring managers to understand current and future IT hiring needs
Translate business requirements into structured recruitment plans with timelines and deliverables
Conduct detailed role intake discussions covering skills, experience, and behavioral competencies
Manage end-to-end recruitment lifecycle from sourcing to offer closure
Source candidates through multiple channels including job portals, LinkedIn, referrals, and internal databases
Screen, interview, and assess candidates to build high-quality shortlists
Schedule and coordinate interviews while ensuring smooth candidate experience
Provide market insights and hiring recommendations to stakeholders
Build and maintain talent pipelines for critical and recurring IT roles
Track recruitment metrics such as TAT, quality of hire, and cost efficiency
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
As a Project Manager, you will be managing multiple areas simultaneously, with a focus on leading the development of highly technical projects. You’re expected to coordinate projects across multiple teams that may have a stake in a technical project. You'll manage the master plan, push progress forward to meet deadlines, and liaise with stakeholders to ensure the project stays on the rails.
What will you be working on?
• Analyze, plan and develop requirements and standards for scheduled
projects.
• Assign and oversee the daily tasks of technical personnel while ensuring all are actively
working toward established milestones.
• Hold regular technical team meetings to determine progress and address any questions
or challenges regarding projects.
• Determine and define clear deliverables, roles and responsibilities for staff members
required for specific projects or initiatives.
• Maintain project time frames, staff allocation, budget estimates, and status reports.
What are we looking for?
• At least 3+ years of proven experience in project management with the ability to start and finish projects successfully.
• Strong interpersonal skills to coordinate with team members, vendors and management.
• Analytical with good technical understanding and problem-solving skills.
• Organizational skills and time management skills to keep projects on track to the finish.
• Strong sense of personal accountability regarding decision-making and supervising department teams.
• Experience working in a high-level collaborative environment and promoting a teamwork
mentality.
- Build campaign generation services which can send app notifications at a speed of 10 million a minute
- Dashboards to show Real time key performance indicators to clients
- Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
- Building highly available & horizontally scalable platform services for ever growing data
- Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
- Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
- You will build backend services and APIs to create scalable engineering systems.
- As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
- You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
- Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
- Identify and improvise areas of improvement through data insights and research.
- 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
- Solid understanding of engineering best practices, continuous integration, and incremental delivery.
- Strong analytical skills, debugging and troubleshooting skills, product line analysis.
- Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
- Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
- Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
- Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
- Knowledge about versioning like Git and deployment processes like CICD.
What you do as a Digital Marketing Manager ?
You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and budget.
Responsibilities
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build, and maintain our social media presence
- Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize the user experience
- Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements and skills
- BS/MS degree in marketing or a related field
- Proven working experience in digital marketing
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Working knowledge of ad serving tools (e.g., DART, Atlas)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Strong analytical skills and data-driven thinking
- Up-to-date with the latest trends and best practices in online marketing and measurement
- Understand the complex needs of Japanese users
- Design and develop prototypes for solution
- Design Figma and brainstorm on the issues
- Convert figma designs into HTML/CSS or react code
- Code HTML/CSS
- Code in React JS
- Can design all parts of UI including assets
- 15+ years of experience in the IT / ITES industry.
- Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
- Experience in leading initiatives around business transformation incorporate
- Facilitation experience delivery topics around Digital / Agile / Design Thinking
- Experience in delivering leadership programs for Mid to Senior level audiences.
- Highly aware of technology trends across industries
- Familiar with platforms such as WebEx, Zoom, MS Teams
- Learner centricity
Desirable areas
- Industry certifications on Digital / Design Thinking / Agile related areas
- Instructional Design and content development skills
- Managed P&L responsibilities
- Awareness of the latest tech trends such as AI, IoT, Blockchain, ML
Roles & Responsibilities:
- Management of facilitator eco-system
- Identify sourcing strategies to onboard new facilitators with a practitioner background
- Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
- Guide team to ensure timely NDA and Pricing contract documentation
- Guide team to ensure timely renewal of pricing contract documentation
- Ensure facilitators are provided Train the trainer service live / online
- Ensure facilitators are assessed for their teach-back process
- Ensure timely certification and readiness of pool of facilitators at a global level
- Resolve facilitator grievances by collaborating with key stakeholders
- Upskill on latest products for self and other existing facilitators
- Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
- Create an eco-system of facilitators across industries
- Oversee and report metrics for improving experience through dashboards and analysis
- Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint
- Work effectively as a team member, share responsibility, provide support, maintain communication and update senior team members on progress of tasks
- Conduct research and assist senior team members in preparing client presentations and information memorandums
- Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments
- Develop and maintain productive working relationships with client/onsite personnel
- Understand and analyse the requirements of the project
- Prepare project documentation and procedures
- Ensuring adherence to software development life cycle while working on projects
- Assist in development / testing of SAP GRC / security solutions
- Ensure on-time delivery of allocated tasks
- Ensuring adherence to quality protocols specified for the project
- Get cross-trained on other technologies / solutions as needed
- Inculcate positive learning attitude and the zeal to upskill as well as cross-skill
- Foster teamwork and quality culture
- Understand and follow workplace policies and procedures
- Participating in the organization-wide people initiatives
- Maintain an educational program to continuously upskill
- Requirements (including experience, skills and additional qualifications)
- Knowledge and Skills Requirements (mandatory):
- Good written and verbal communication skills is a must
- Should have experience in at least 1-2 end to end implementation projects
- Rich experience in configuring and testing SAP security architecture for multiple applications like ECC, BW, SRM, Portal, S4HANA, Fiori, BPC and Success Factors
- Should have worked on configuring S4HANA and Fiori security with good understanding of App types, catalogues, groups, OData services
- Experienced in hands on configuration for setting up task profiles, data access profiles and BW authorizations
- Experience on troubleshooting access issues related to transactions, apps, queries/reports and BPC tools like analysis for office etc.
- Should have worked on success factors role-based permission framework with good understanding of permission groups and permission roles
- Understanding of SAP security processes, architecture and administration
- Hands on experience in configuration of SAP GRC access controls (access request management, business role management, emergency access management, access risk analysis, user access review and SoD review)
- Should have worked on the pre-installation and post installation steps, syncs, connectors, rule building and MSMP workflows
- Should have worked on ARA component with an understanding of the ruleset and mitigation controls
- Strong understanding of the basic SAP landscape, transports system and version compatibility concepts
- Understanding of business processes, controls frameworks, compliances and regulations, and segregation of duty concepts in an SAP ERP environment










