Product Engineer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

🚀 We’re Hiring: Senior Python Backend Developer 🚀

📍 Location: Baner, Pune (Work from Office)

💰 Compensation: ₹6 LPA

🕑 Experience Required: Minimum 2 years as a Python Backend Developer

About Us

Foto Owl AI is a fast-growing product-based company headquartered in Baner, Pune.

We specialize in:

⚡ Hyper-personalized fan engagement

🤖 AI-powered real-time photo sharing

📸 Advanced media asset management

What You’ll Do

As a Senior Python Backend Developer, you’ll play a key role in designing, building, and deploying scalable backend systems that power our cutting-edge platforms.

Architect and develop complex, secure, and scalable backend services

Build and maintain APIs & data pipelines for web, mobile, and AI-driven platforms

Optimize SQL & NoSQL databases for high performance

Manage AWS infrastructure (EC2, S3, RDS, Lambda, CloudWatch, etc.)

Implement observability, monitoring, and security best practices

Collaborate cross-functionally with product & AI teams

Mentor junior developers and conduct code reviews

Troubleshoot and resolve production issues with efficiency

What We’re Looking For

✅ Strong expertise in Python backend development

✅ Solid knowledge of Data Structures & Algorithms

✅ Hands-on experience with SQL (PostgreSQL/MySQL) and NoSQL (MongoDB, Redis, etc.)

✅ Proficiency in RESTful APIs & Microservice design

✅ Knowledge of Docker, Kubernetes, and cloud-native systems

✅ Experience managing AWS-based deployments

Why Join Us?

At Foto Owl AI, you’ll be part of a passionate team building world-class media tech products used in sports, events, and fan engagement platforms. If you love scalable backend systems, real-time challenges, and AI-driven products, this is the place for you.

1.   Should have worked in Agile methodology and microservices architecture

2.   Should have 7+ years of experience in Python and Django framework

3.   Should have a good knowledge of DRF

4.   Should have knowledge of User Auth (JWT, OAuth2), API Auth, Access Control List, etc.

5.   Should have working experience in session management in Django

6.   Should have expertise in the Django MVC and uses of templates in frontend

7.   Should have working experience in PostgreSQL

8.   Should have working experience in the RabbitMQ messaging channel and Celery Analytics

9.   Good to have javascript implementation knowledge in Django templates

𝗔𝗯𝗼𝘂𝘁 𝗖𝗲𝗿𝗰𝗹𝗲 𝗫

Cerclex is the one of leadinghttps://cerclex.com/"> waste management company in india which works as a digital technology platform for the waste management and recycling Industry with an extended outlook of circularity through its various ventures into the field of sustainability.

We have received FICCI Impactful Cleantech Startup Award, MeitY Emerging Startup Award, TVS Capital Budding Nxt Gen Entrepreneur Award, and many more for our digital solutions enabling transactions between waste generators, and aggregators, processors, and bringing in complete transparency, traceability to the waste ecosystem.

CercleX  helps brands to accomplish their sustainability targets withhttps://cerclex.com/extended-producer-responsibility/"> Extended Producer responsibility and researchhttps://cerclex.com/blog/the-effects-of-solid-waste-on-environment/"> solid waste managemet on the environment to ensure the environment is eco free.

To succeed as a backend developer, you should be focused on building a better, more efficient program and creating a better end-user experience. You should be knowledgeable, collaborative, and motivated.

Back-end Developer Responsibilities:

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
  Participating in continuing education and training to remain current on best
• practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.
• Develop web applications and web services using Java Spring Boot, Spring Cloud Frameworks, AWS
  
  Back-end Developer Requirements:
  
  
• Bachelor’s degree in computer programming, computer science, or a related field.
• Fluency or understanding of specific languages, such as Java, Nodejs,React,JSON,PHP, or Python, and operating systems may be required.
• Strong understanding of the web development cycle and programming techniques and tools.
• Focus on efficiency, user experience, and process improvement.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications. . You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals You will be part of a talented software team that works on mission-critical applications

Responsibility

• Write automated test cases to test code.
• Excellent teamwork skills with an ability to get the work done with minimal
• Experience with multiple mobile platforms is a plus.
• A passion and will to accept any new technical challenge that may come across.
• Linux scripting and SSH terminal
• Conceptual, Working knowledge of - DBMS, SQL, PL/SQL.
• Ability to write clean and documented code.

• A team player can provide technical expertise for a small team of developers.
• Strong hands-on and experience in core Java - Java/J2EE
• Design and implement new features, create UI, debugging, and data modeling.
• To update and sync with other team members daily.
• Ability to communicate effectively, both written and oral, at all levels to various technical and non-technical audiences
• Testing all applications against software and hardware versions. Provide timely turnaround and documentation of things implemented.

Additional preferred skills * JSP/Servlets OR JQuery/HTML5 AND JavaScript

Requirements:-

• Working knowledge of - MySQL.
• Working experience on Struts/Spring.
• Experience with web services standards and related technologies - SOAP/Rest, AJAX, JSON, and XML.

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server side logic.
• Implementation of security and data protection.
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills And Qualifications:

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack).
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of server-side templating languages.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Understanding of accessibility and security compliance (depending on the specific project).
• Knowledge of user authentication and authorization between multiple systems, servers and environments.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming in Python.
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills.

• 2+ years of experience in Java Development with sound knowledge of core Java
• Should have strong hands on experience with developing web applications using Servlets and JSP, Spring, Hibernate, Web Services, HTML, JavaScript
• Should have experience of working on Tomcat/Glassfish
• Experience of Google App Engine or AWS will be added advantage
• Strong knowledge of OOAD
• Comfortable working on Linux/Unix
• Good communication skills and good organization
• Willingness to work in a team environment, as well as
• Willingness to learn new

• Write production quality code in Java, J2EE, and Spring
• Adhere to software development and source control processes, git is added Advantage
• Design, build, configure, test, and document production quality software on an iterative
• Participate in design and implementation of new software.
• Work closely with users, technical leads, project managers, and other cross-functional development
• Execute on the provided design. Active coding in key technologies is required for this development position and includes: Java/J2EE, Tomcat, Web Services, REST, and spring, Hibernate/Ibatis, XML, UNIX and
• As part of the software development process you will need to create, review, and maintain all required technical documentation related to assigned software to ensure supportability and reuse.
• This individual must develop software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.