Location: Bangalore
Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams
Shubham Vishwakarma
Full Stack Developer - Averlon
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🔍 Who We Are:
Join Leading Healthcare, a U.S.-based product company transforming the $1.1T health insurance space. From our growing Bangalore tech hub, we power systems that support 81M+ lives and process millions of health claims daily.
🚨 Now Hiring: Senior Java Technical Support Engineer 🚨
📍 Location: Bangalore | Hybrid | Onsite role
💼 Experience: 4–8 Years | 🕒 Immediate to 30 Days
Are you the Java Support Rockstar we’re looking for? 🎸
Join our team in Bangalore to solve real-world problems in the healthcare domain!
Your Mission:
🛠 Development | 🧠 Troubleshooting | 🔍 Analysis | 🧪 Testing
🌐 Java | J2EE | REST APIs | WebLogic/WebSphere | Oracle RDBMS
🐧 Linux Scripting | 🧵 Multi-threading & debugging | ♻️ Garbage Collection | Solid SQL | Concurrency, GC, serialization |Strong Scripting skills in Shell/Unix
You’ll be working on:
🩺 Critical Healthcare Systems
📞 Supporting enterprise customers
🔧 Debugging, testing, enhancing platforms
🌍 Collaborating with global teams
🌐 Work across REST APIs, WebLogic, RDBMS, Linux, Unix, Shell and more
📈 Identify & solve performance bottlenecks
🧠 You’ll Analyze. Troubleshoot. Test. Develop.
👥 Lead teams, support enterprise apps, and build rock-solid systems.
Why You Should Apply:
✅ Leadership opportunities
✅ Cross-functional exposure with US teams
✅ Huge tech learning curve
✅ Hybrid work with global impact
Your Impact:
• Interact clearly with clients and the on-shore and off-shore project teams
• Regular involvement in thought leadership Best Practices development
• Facilitate end to end project design & development while working closely with global client
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• 4 to 14 years of development experience in SFDC
• Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex
• Deep knowledge of Lightning framework
• Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design
• Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud
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• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
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• Thorough understanding of Solution architecting & Estimation process
• Excellent consulting skills, oral and written communication, presentation, and analytical skills
Set Yourself Apart With:
• Salesforce Certifications
• Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B
• Incident and problem management skills
• Ability to provide necessary coaching to bring juniors up to speed on the technology
• Exceptional written skill for solution documentation creation for both technical and non-technical material
• Background in force.com platform and deployment experience in an outsourced service environment
• Articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Mentoring team members
Benefits of Working Here:
• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being
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The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
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- Responsible for preparing design documentation.
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HTML/CSS- Bachelors/master’s degree in computer science or related field.
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- Experience in working with Forms, Service and Job / Integration frameworks.
- Experience in working with REST and SOAP webservices.
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- Knowledge on Source Control Management System like GitHub/BitBucket.
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About Privacera
Privacera, Inc is a California based start-up company that is looking for Senior Software Engineers to work out of our Mumbai/Pune based office. Privacera is a cloud-based product which uses Cloud native services in AWS, Azure and GCP. Privacera is a fast-growing start-up and provides ample opportunity work on all Cloud services like AWS S3, DynamoDB, Kinesis, RedShift, EMR, Azure ADLS, HDInsight, GCP GCS, GCP PubSub and other services.
We are looking for motivated individuals who are keen to work on Cloud or Big Data services or have worked on Cloud and Big Data. If you want to work in a start-up culture and are ready for the challenge, then join us on our exciting journey.
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- Evaluate and identify new technologies for implementation
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- Serve as a subject matter expert
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5+ years of relevant experience in software development
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Deep understanding of public cloud infrastructure (AWS, Azure or Google)
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Experience with large scale distributed systems
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Ability to troubleshoot distributed systems
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Prior experience with data encryption, TLS/SSL is a strong plus
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Deep experience with Java
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Excellent communication (writing, conversation, presentation) skills, consensus building, Quick learner
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Full Stack Developer - Averlon