
Location: Bangalore
Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams

About Semperfi Solution
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As a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality.
What You’ll do:
- Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
- Architect highly scalable/transaction heavy web/API applications
- Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
- Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
- Collaborate/coordinate with other Engineering Managers and Leads
- Work with QA and Application Support teams to triage bugs
- Work with DevOps to automate deployment and monitoring of applications
- Design and develop Restful APIs using frameworks with design patterns
- Design JSON payloads and various payload contexts
- Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
- Work with monolithic legacy codebases, along with design patterns in newer repositories
- Work with large database schemas of 500+ tables
- Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
- Integrate 3rd party platforms via APIs and callbacks
- Write Unit tests and documentation
What You Have:
- 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
- Prior experience working with organized development teams (5+ member pods)
- Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
- Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok)
- Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
- Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
- Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
- Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
- Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
- Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
- Able to onboard self and others while working entirely remotely in EST
- Experience in Azure PaaS and IaaS
- Experience crafting architecture diagrams in Visio or LucidChart
- Problem solving skills and a proactive work style
- Strong interpersonal & communication skills
Must Have: •At least 6+ years in web services development and solid understanding of web technologies in JAVA •Strong Expertise in building & deploying application on any of the major cloud platforms (GCP, AWS, Azure) •Strong expertise with Docker/Kubernetes •Working knowledge of building Micro Services, RESTful web Services using any framework (Spring Boot, JaxRS, Jersey) •Strong Expertise of writing JUnits & How to configure it through maven •Good understanding of NoSQL databases and have worked upon any one of them (HBase, Cassandra, Big query, Mongo) •Good understanding of Message Queues and have worked upon any one of them (Kafka, RabbitMQ, Pub Sub) •Good understanding of Maven, Git •Good understanding of Jenkins, CI/CD architecture •Good understanding of Programming Algorithms and Data Structures •Experience with BDD & Cucumber
Good to Have: •Monitoring experience – Stackdriver or Prometheus or Azure equivalent •Operational readiness – SLI/SLO, DevOps experience •Service mesh – ex: Istio •Any OpenShift experience •Knowledge on Graph technology •Have worked upon any of the big data technologies •Have worked upon tools like white source, Veracode... •Knowledge of Python and Angular •Integration tests using BDD Framework (Cucumber) •Good understanding of Streaming technologies and processing engines (Dataflow, Flink, Spark) •Knowledge of VSTS |
● You should be able to take ownership of a project end to end.
● Your primary focus will be to build, implement & maintain the complete back-end stack of the product.
● You will create production-grade code and will implement the solutions which run bug-free.
● Participate in product development discussions and product development road-maps.
● Collaborate with members across departments to identify and build on
improvements to products, processes, and systems.
Required Experience and Qualifications:
2 to 6 years of software development experience.
● Experience in working on application architecture design will be preferred.
● Experience in working on at least 1 or 2 projects, managing or leading the entire
tasks.
● Experience in Docker/Kubernetes, Agile methodologies & CI/CD automation process.
● Knowledge of Queueing technologies like Kafka, RabbitMQ, ActiveMQ, and Version control using Git.
● Experience in microservices architecture, in-memory systems like Redis and basic knowledge of Linux/Unix systems.
● Experience in building applications processing large volumes of streaming data will be preferred.
● Experience from a middle size company or from a startup will be preferred.
● BE/MCA/MSc in Computers/Information technology with a good academic record.

.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB
- Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
- Analyzes business needs and creates software solutions.
- Responsible for preparing design documentation.
- Prepares test data for unit, string, and parallel testing.
- Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
- Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
- Executes test procedures according to software requirements specifications
- Logs defects and makes recommendations to address defects.
- Retests software corrections to ensure problems are resolved.
Architectural:
Design and implement a software architecture
Select a technology stack
Design and configure infrastructure
Select a development toolkit (IDE, etc.)
Design and implement a database design
Improve and optimise the application architecture
Ensure scalability of the application
Ensure scalability of the infrastructure
Explore new technologies and decide whether to implement them
Strategy, planning, and design:
- Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
- Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.
Implementation and deployment:
- Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
- Collaborate with team and customers to define use cases.
- Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.
Operational management :
- Support marketing by implementing technical requirements for SEO/product analytics.
- Establish and supervise a quality assurance process, including integration & system testing.
- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
- Establish and forecast ROI of features and succinctly articulate competitive advantage.
- Set-up data collection and analysis system in collaboration with CEO to track key performance.
metrics.
Strong fundamentals in computer science/engineering and algorithm design.
Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.
Personal Requirements:
- Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
- Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
- Creative self-starter who is comfortable with both taking initiative and working in teams.
- Strong communication skills.
- Willingness to learn and utilise emerging technologies.
- Sincere passion to use disruptive technologies that can be globally significant


