Location: Bangalore
Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams
Shubham Vishwakarma
Full Stack Developer - Averlon
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Proficiency with MySQL, MongoDB, PostgreSQL (database design & optimization).
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UG : B.Sc - Computers, BCA - Computers, B.Tech/B.E. - Computers
PG : M.Tech - Computers, MS/M.Sc(Science) - Computers, MCA - Computers
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We are a team of high-energy, enthusiastic, highly-skilled, and experienced health informaticians, clinicians, technical geeks, and sales and marketing enthusiasts who together want to improve patient experience with the help of technology.
Each person in our team is special because of who he or she is and what we can achieve together. This makes for a special company! Our company, Sidqam Ltd. was established in September 2014 and is headquartered in Manchester, UK. Although a startup, the co-founders of the company have over 15 years of experience each in the healthcare IT industry, working for the National Health Service (NHS) in the UK.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon