Experience - 3-5 years

Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager

EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams

KINDLY REVERT WITH YOUR UPDATED RESUME

THANK YOU

[JD] – Salesforce Sales Cloud Support Engineers

Location: Bangalore

KINDLY REVERT WITH YOUR UPDATED RESUME

THANK YOU

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About Semperfi Solution

Founded

Type

Size

Stage

About

SemperFi takes immense pleasure in introducing a single-window avenue for your IT Solutions, Services and Recruitment. SemperFi emerged with idea of building low code & low cost products and services to Start-Up Companies. We are a experienced and dedicated team of professionals who are focused on providing the best solutions to the client's in areas of Manpower, Development, Testing, Security, Deployment, Infrastructure, Implementation and Maintenance as IT services. Looking at the current scenario across the world owing to the pandemic, our team is working from home and providing the best solutions to our client needs. We work hand in hand with our clients to fulfil their demands for high standard without compromising on our quality, thus working ethically and honestly at all times. SemperFi takes immense pleasure in introducing a single-window avenue for your IT Solutions, Services and Recruitment. Services offered from SemperFi in Recruitment : • RPO for Startups • Permanent hiring • Staff Augmentation • Executive hiring • Campus hiring • BGV We provide a comprehensive recruitment plan wherein: · RPO - We assign you an Talent Acquisition who acts as HR Recruiter for the organization and executes End to end recruitment. · Permanent Hiring - We carry out sourcing, screening, coordinating lineups and Selection to joining. The activities will happen 2X faster with simplified process. · Staff Augmentation - Our staff augmentation model boasts a high "quality" value-based proposition consisting of Contract hiring & Contract-To-Hire resources. Pre screening to onboarding and Payroll to retention, we ensure simplified and faster process. · Executive Hiring - High valued Talents in the senior level, leadership hiring & Managerial position with specialized recruitment team. · Campus Hiring - We offer PAN India campus hiring services specialized in FinTech, EduTech, SportsTech, Pharmacy, Manufacture and industries.

Ambika Jituri

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