Salesforce Cloud Support Engineer

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

About the Role

Job Title: Lead Java Developer

Location: Noida(Hybrid)

Experience: 7-12 years

Education: BTech / BE / ME /MTech/ MCA / MSc Computer Science

Primary Skills - Java 8-17+, Core Java, Design patterns (more than Singleton & Factory), Webservices development,REST/SOAP, XML & JSON manipulation, OAuth 2.0, CI/CD, SQL / NoSQL

Secondary Skills -Kafka, Jenkins, Kubernetes, Google Cloud Platform (GCP), SAP JCo library, Terraform

Certifications (Optional): OCPJP (the Oracle Certified Professional Java Programmer) / Google Professional Cloud

Required Experience:

● Must have integration component development experience using Java 8/9 technologies andservice-oriented architecture (SOA)

● Must have in-depth knowledge of design patterns and integration architecture

● Must have experience in system scalability and maintenance for complex enterprise applications and integration solutions

● Experience with developing solutions on Google Cloud Platform will be an added advantage.

● Should have good hands-on experience with Software Engineering tools viz. Eclipse, NetBeans, JIRA,Confluence, BitBucket, SVN etc.

● Should be very well verse with current technology trends in IT Solutions e.g. Cloud Platform Development,DevOps, Low Code solutions, Intelligent Automation

Good to Have:

● Experience of developing 3-4 integration adapters/connectors for enterprise applications (ERP, CRM, HCM,SCM, Billing etc.) using industry standard frameworks and methodologies following Agile/Scrum

Behavioral competencies required:

● Must have worked with US/Europe based clients in onsite/offshore delivery model

● Should have very good verbal and written communication, technical articulation, listening and presentation skills

● Should have proven analytical and problem solving skills

● Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills

● Should be a quick learner and team player

● Should have experience of working under stringent deadlines in a Matrix organization structure

● Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations

Job Responsibilities:

● Writing the design specifications and user stories for the functionalities assigned.

● Develop assigned components / classes and assist QA team in writing the test cases

● Create and maintain coding best practices and do peer code / solution reviews

● Participate in Daily Scrum calls, Scrum Planning, Retro and Demos meetings

● Bring out technical/design/architectural challenges/risks during execution, develop action plan for mitigation and aversion of identified risks

● Comply with development processes, documentation templates and tools prescribed by CloudSufi or and its clients

● Work with other teams and Architects in the organization and assist them on technical Issues/Demos/POCs and proposal writing for prospective clients

● Contribute towards the creation of knowledge repository, reusable assets/solution accelerators and IPs

● Provide feedback to junior developers and be a coach and mentor for them

● Provide training sessions on the latest technologies and topics to others employees in the organization

● Participate in organization development activities time to time - Interviews, CSR/Employee engagement activities, participation in business events/conferences, implementation of new policies, systems and procedures as decided by Management team

Opportunity Summary:

We are looking for an enthusiastic and dynamic individual with an overall experience of 4 – 6 years to join Upland India as a Salesforce CPQ Specialist for our Upland Shared Services Organization (SSO). The individual will work projects and break/fix support items in Salesforce.

What would you do?

• Take full ownership of the Salesforce CPQ implementation through all phases of development
• Implement CPQ best practices based on business needs and requirements
• Meet with internal clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com and B2B Commerce Platforms
• Participate in efforts to develop and execute testing, training and documentation
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

What are we looking for?

Primary Skills

• Functional knowledge of 3rd party applications integrated with Salesforce CPQ, such as DocuSign, NetSuite or similar ERP
• B2B Commerce Platform configuration and management
• Software engineering skills with Force.com Platform (Apex, VisualForce, SOQL, Unit Testing, Flows, Lightning Component Framework, Approval Processes)
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge of the lead to contract process in Salesforce, and the objects that are leveraged.
• Experienced in developing solutions using Object Oriented design principles
• Knowledge of Salesforce best practices using Salesforce CLI
• Must be available online until 3pm CT Mon-Fri.

Secondary Skills

• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Integration with other business systems: Marketo, NetSuite, etc
• Prior experience with data migration and ETL/integration tools a plus
• Salesforce B2B Commerce

Soft Skills

• Thrives collaborating in a team environment with a diverse range of people
• Strong attention to detail and root cause analytical skills
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Excellent Communication skills
• Capable of working without a company office, with a fully remote team
• Excellent organizational and time management skills.
• Strives to meet project timelines and deadlines

At Egnyte we develop content governance and collaboration products that are deployed across several large companies such as Yamaha and Red bull. The Egnyte platform supports daily, business critical operations for a million-plus user base interacting with a multi-petabyte content set.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We’re looking for Senior Software Engineers and he should be able to take a complex problem and work with product managers, devops and other team members to execute end to end.

• Design and develop scalable cloud components that seamlessly integrates with on-premises systems.
• Challenge and redefine existing architecture or make 10x improvements in performance and scalability.
• Ability to foresee post-deployment design challenges, performance and scale bottlenecks.
• Hire and mentor junior engineers
• Doing code reviews, unit and performance testing of the code.
• Monitor and manage 3000+ nodes using modern DevOps tools and APM solutions.

• Demonstrated success designing and developing complex cloud based solutions
• Solid CS fundamentals with one or more areas of deep knowledge
• Experience with the following technologies: Java, SQL, Linux, Python, Nginx, Haproxy, BigQuery, HBase, New Relic, memcache, Elasticsearch, docker.
• Data driven decision process
• Relies on automation testing instead of manual QA
• Experience in working with Google cloud, AWS or Azure is preferred

We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

We are looking for hands on, smart thinking Applications developer to join our fast-growing team of talented professionals. You will have the opportunity to work on large enterprise solutions and deliver solutions that deliver business performance for our customers.

WORK YOU’LL DO

• Design and develop microservices/APIs using either Java/Spring boot, ISTIO, Kubernetes, Docker, CI / CD Pipelines
• You would scale micro services using Kafka or similar messaging systems.
• Collaborate with clients, architects, and application architectures to understand the operational objectives and purpose of the future system integration.
• Understand the points of integration between the different systems and highlight the potential risks associated with the delivery of solutions
• Collaborate with Functional Designers and Developers in order to find best solutions
• Produce detailed functional and technical specifications.
• Assist in producing solutions with threat assessments and associated security awareness.
•  

WHAT WE ARE LOOKING FOR

• 5- 8 years of hands-on experience designing and developing microservices using either Java/Spring Boot
• 3-5 years of experience with system integration
• Minimum of 3 years of relevant experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger
• Experience developing within agile methodology using CI/CD pipeline
• Experienced in 3-tier, n-tier, cloud computing, microservices architectures and SOA.
• Good knowledge of integration architectures
• Experience supporting and/or implementing complex integration projects
• Excellent client management skills
• Experience with Data modelling would be an asset

QUALIFICATIONS

• Experience of working in an Agile Environment
• Ability to drive design from Stories and Requirements
• Adept at UML, Design Patterns, Reusable Services Development,
• Knowledge on Scaling Microservices

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant

You will work with our team and end clients to ensure that the customer requirements are implemented on-time and on-budget. You will coordinate with the rest of the CRM-solutions team to handle sales engineering, support, and technology transformation initiatives.

Requirements