Salesforce Cloud Support Engineer

Company Name – Client Freshworks,Location : Perungudi Chennai (Hybrid)

• Strong written/verbal communication skills

• Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)

•  Good knowledge of the JVM with an understanding of performance and memory optimization.

•  Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

•  Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

•  Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

•  Expert level understanding of Object-Oriented Concepts and Data Structures

•  Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Java development

·      Experience working with databases and/or CRM systems. 

·      Experience with, or willingness to learn the Salesforce platform

Secondary Skills (nice to have)

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

We're looking for highly skilled experienced engineers to design and build high-scale, cloud-based data processing systems that can handle massive amounts of data with low latency. You'll work with a team of smart, motivated, and diverse people and be given the autonomy and support to do your best work. This is a rare opportunity to make a meaningful impact in society while working in a dynamic and flexible workplace where you'll belong and be encouraged.

Qualifications:

• Bachelor's Degree required
• Significant experience with distributed systems.
• Experience with modern programming languages such as Java, C#, C/C++, or Ruby.
• Experience with container platforms such as DC/OS, Kubernetes
• Fluency in technologies and design concepts around Big Data processing and relational databases, such as the Hadoop ecosystem, Map/Reduce, stream processing, etc.
• Experience with production operations and good practices for putting quality code into production and troubleshooting issues when they arise.
• Effective communication of technical ideas verbally and in writing, including technical proposals, design specs, architecture diagrams, and presentations.
• Ability to collaborate effectively with the team and other stakeholders.
• Preferably, production experience with Cloud and data processing technologies.

Responsibilities:

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.

• Design and build distributed, scalable, and fault-tolerant software systems.
• Build cloud services on top of the modern OCI infrastructure.
• Participate in the entire software lifecycle, from design to development, to quality assurance, and to production.
• Invest in the best engineering and operational practices upfront to ensure our software quality bar is high.
• Optimize data processing pipelines for orders of magnitude higher throughput and faster latencies.
• Leverage a plethora of internal tooling at OCI to develop, build, deploy, and troubleshoot software.

As a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality. 

What You’ll do:

• Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
• Architect highly scalable/transaction heavy web/API applications
• Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
• Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
• Collaborate/coordinate with other Engineering Managers and Leads
• Work with QA and Application Support teams to triage bugs
• Work with DevOps to automate deployment and monitoring of applications
• Design and develop Restful APIs using frameworks with design patterns
• Design JSON payloads and various payload contexts
• Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
• Work with monolithic legacy codebases, along with design patterns in newer repositories
• Work with large database schemas of 500+ tables 
• Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
• Integrate 3rd party platforms via APIs and callbacks
• Write Unit tests and documentation 

What You Have:

• 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
• Prior experience working with organized development teams (5+ member pods)
• Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
• Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok) 
• Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
• Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
• Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
• Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
• Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
• Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
• Able to onboard self and others while working entirely remotely in EST
• Experience in Azure PaaS and IaaS
• Experience crafting architecture diagrams in Visio or LucidChart
• Problem solving skills and a proactive work style
• Strong interpersonal & communication skills

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.

Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics.

Strong Core Java / C++ experience

·       Excellent understanding of Logical ,Object-oriented design patterns, algorithms and data structures.

·       Sound knowledge of application access methods including authentication mechanisms, API quota limits, as well as different endpoint REST, Java etc

·       Strong exp in databases - not just a SQL Programmer but with knowledge of DB internals

·       Sound knowledge of Cloud database available as service is plus (RDS, CloudSQL, Google BigQuery, Snowflake )

·       Experience working in any cloud environment and microservices based architecture utilizing GCP, Kubernetes, Docker, CircleCI, Azure or similar technologies

·       Experience in Application verticals such as ERP, CRM, Sales with applications such as Salesforce, Workday, SAP  < Not Mandatory - added advantage >

·       Experience in building distributed systems  < Not Mandatory - added advantage >

·       Expertise on Data warehouse < Not Mandatory - added advantage >

·       Exp in developing & delivering product as SaaS i< Not Mandatory - added advantage