Salesforce Cloud Support Engineer

Required Skills: CI/CD Pipeline, Data Structures, Microservices, Determining overall architectural principles, frameworks and standards, Cloud expertise (AWS, GCP, or Azure), Distributed Systems

Criteria:

• Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.
• Candidate must be from a product-based organization with a startup mindset
• Must be strong in one core backend language: Node.js, Go, Java, or Python.
• Deep understanding of distributed systems, caching, high availability, and microservices architecture.
• Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.
• Strong command over system design, data structures, performance tuning, and scalable architecture
• Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

Description

What This Role Is All About

We’re looking for a Backend Tech Lead who’s equally obsessed with architecture decisions and clean code, someone who can zoom out to design systems and zoom in to fix that one weird memory leak. You’ll lead a small but sharp team, drive the backend roadmap, and make sure our systems stay fast, lean, and battle-tested.

What You’ll Own

● Architect backend systems that handle India-scale traffic without breaking a sweat.

● Build and evolve microservices, APIs, and internal platforms that our entire app depends on.

● Guide, mentor, and uplevel a team of backend engineers—be the go-to technical brain.

● Partner with Product, Data, and Infra to ship features that are reliable and delightful.

● Set high engineering standards—clean architecture, performance, automation, and testing.

● Lead discussions on system design, performance tuning, and infra choices.

● Keep an eye on production like a hawk: metrics, monitoring, logs, uptime.

● Identify gaps proactively and push for improvements instead of waiting for fires.

What Makes You a Great Fit

● 6+ years of backend experience; 1–2 years leading engineers or owning major systems.

● Strong in one core language (Node.js / Go / Java / Python) — pick your sword.

● Deep understanding of distributed systems, caching, high-availability, and microservices.

● Hands-on with AWS/GCP, Docker, Kubernetes, CI/CD pipelines.

● You think data structures and system design are not interviews — they’re daily tools.

● You write code that future-you won’t hate.

● Strong communication and a let’s figure this out attitude.

Bonus Points If You Have

● Built or scaled consumer apps with millions of DAUs.

● Experimented with event-driven architecture, streaming systems, or real-time pipelines.

● Love startups and don’t mind wearing multiple hats.

● Experience on logging/monitoring tools like Grafana, Prometheus, ELK, OpenTelemetry.

Why company Might Be Your Best Move

● Work on products used by real people every single day.

● Ownership from day one—your decisions will shape our core architecture.

● No unnecessary hierarchy; direct access to founders and senior leadership.

● A team that cares about quality, speed, and impact in equal measure.

● Build for Bharat — complex constraints, huge scale, real impact.

Company Name – Client Freshworks,Location : Perungudi Chennai (Hybrid)

• Strong written/verbal communication skills

• Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)

•  Good knowledge of the JVM with an understanding of performance and memory optimization.

•  Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

•  Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

•  Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

•  Expert level understanding of Object-Oriented Concepts and Data Structures

•  Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

Oddr is looking for an experienced senior backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. As a senior engineer, the candidate should be able and willing to mentor and guide fellow team members on best practices like code styling, efficiency, and testability as the team scales and grows. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.

The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.

Requirements:

• Strong proficiency in .NET Core and C#
• Strong understanding of Cloud development concepts, including CI/CD pipelines
• Experience with successful end-to-end delivery of web applications in the Cloud. Azure knowledge is a strong plus.
• Experience with API-driven development and developing RESTful APIs
• Experience with database design and writing complex SQL
• Familiarity with Reactive Programming concepts
• Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
• Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
• Good understanding and experience with Agile development methodologies
• Ability to understand business requirements and translate them into technical requirements
• Excellent communication skills
• Excellent problem-solving skills

Minimum qualifications required:

• Bachelor's degree in Computer Science from a reputable institute. Master's preferred.
• 5 years of experience. 7 years preferred.

.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB

• Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
• Analyzes business needs and creates software solutions.
• Responsible for preparing design documentation.
• Prepares test data for unit, string, and parallel testing.
• Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
• Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
• Executes test procedures according to software requirements specifications
• Logs defects and makes recommendations to address defects.
• Retests software corrections to ensure problems are resolved.

• Bachelors/master’s degree in computer science or related field.
• 2+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
• Object oriented analysis and design using common design patterns.
• Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts, 
• B2C Commerce API.
• Knowledge on SGJC is must and SFRA is an added advantage.
• Experience in working with Forms, Service and Job / Integration frameworks. 
• Experience in working with REST and SOAP webservices.
• Experience in integrating with third party LINK cartridges like Payment, Tax, Analytics, Ratings & Reviews etc. along with developing custom cartridges.
• Good understanding on SFCC Business Manager Configurations.
• SFCC Developer certification is an added advantage.
• Knowledge on build and deployment.
• Knowledge on Source Control Management System like GitHub/BitBucket.

• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution 
• Ability to multi-task under pressure and work independently. 
• Should be a problem solver with good analytical and critical thinking.
• Ability to Work on the priorities under pressure.
• Good communicator (written and verbal, formal and informal).
• Should be able to finish the work with minimum supervision.
• Experience: Minimum 2 Yrs. of relevant experience.

• Bachelor’s Degree in Computer Science or equivalent
• 8-12 years’ of industry experience in programming web applications, mobile and/or large scale enterprise products
• Deep knowledge of C#, ASP, .NET, MVC, .Net core
• Deep knowledge and extensive experience working on Ruby or React and JavaScript, as required
• Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
• Extended experience with SQL, relational and non-relational databases
• Experience in TFS and Visual Studio
• Hands on experience with SDLC and programming design patterns
• Experience with Agile methodology
• Skillful at reviewing new feature impact on an application and recognizing potential risks
• Uses time effectively and efficiently
• Quickly learns new technologies
• Detailed oriented, professional and possesses a positive work attitude
• Communicate professionally both verbally and in writing
• Effective time management skills
• Knowledge on UI technologies will be plus

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Conducts systems analysis and makes recommendations to improve the system to achieve an outcome.
• Promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive unit tests.
• Contributes to Technical Requirements Documents.
• Requests constructive feedback for designs early in the process.
• Communicates successfully with large teams and many stakeholders.
• Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers.
• Assists in removing obstacles for the team to yield successful sprints.
• Performs peer code reviews to ensure quality of the codebase.
• Ability to decompose and delegate work to junior engineers.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Works effectively with multiple projects and features.
• All other duties as assigned.

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant