Salesforce Cloud Support Engineer

Company Name – Client Freshworks,Location : Perungudi Chennai (Hybrid)

• Strong written/verbal communication skills

• Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)

•  Good knowledge of the JVM with an understanding of performance and memory optimization.

•  Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

•  Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

•  Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

•  Expert level understanding of Object-Oriented Concepts and Data Structures

•  Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

As a Senior Principal Engineer, you’ll lead a team of engineers through challenging development projects. Come join a highly collaborative team of skilled engineers with a passion for quality. 

What You’ll do:

• Work in an agile environment, orchestrating a group mostly comprised of skilled PHP engineers of various levels to complete User Stories authored by professional Product Managers
• Architect highly scalable/transaction heavy web/API applications
• Work with 1-2 Frontend resources (in addition to backend PHP) through projects in React, Angular (maintenance), MooTools/Jquery (deprecation), Socket.io and serverside NodeJS
• Work with Product and QA Managers in multiple grooming sessions and sprint planning for your team
• Collaborate/coordinate with other Engineering Managers and Leads
• Work with QA and Application Support teams to triage bugs
• Work with DevOps to automate deployment and monitoring of applications
• Design and develop Restful APIs using frameworks with design patterns
• Design JSON payloads and various payload contexts
• Convert complex business rules and workflows from User Story requirements into SalesForce type CRM applications and client facing web portals
• Work with monolithic legacy codebases, along with design patterns in newer repositories
• Work with large database schemas of 500+ tables 
• Write complex queries. Efficiently joining upwards of 20 tables, some containing +10m rows. In T-SQL or Doctrine ORM
• Integrate 3rd party platforms via APIs and callbacks
• Write Unit tests and documentation 

What You Have:

• 10+ years professional experience developing APIs & web based applications in PHP as an individual contributor
• Prior experience working with organized development teams (5+ member pods)
• Prefer hands-on experience using MS SQL Server, CosmosDB, but other relational databases/NoSQL ok (MySQL, Postgres, MongoDB)
• Professional experience using open source PHP frameworks. Symfony3+ preferred (Laravel, CodeIgniter - ok) 
• Experience scaling in LAMP, but also leveraging Redis, RabbitMQ, Elastic Search (ELK), SupervisorD, Socket.io, centralized Session stores
• Prefer experience designing fault tolerant architecture on cloud deployments (loadbalancing, clustering, reducing/eliminating single points of failure, etc)
• Understand branching, merging, pull requests and conflict resolution in Git (Bitbucket or Github)
• Experienced in leveraging issue tracking systems and wikis for documentation (Jira/Confluence)
• Comfortable on CentOS Linux, command line, SSH, SFTP, SCP…
• Full stack is a plus (JavaScript, CSS, HTML, React/Angular/Vue)
• Able to onboard self and others while working entirely remotely in EST
• Experience in Azure PaaS and IaaS
• Experience crafting architecture diagrams in Visio or LucidChart
• Problem solving skills and a proactive work style
• Strong interpersonal & communication skills

.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB

• Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
• Analyzes business needs and creates software solutions.
• Responsible for preparing design documentation.
• Prepares test data for unit, string, and parallel testing.
• Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
• Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
• Executes test procedures according to software requirements specifications
• Logs defects and makes recommendations to address defects.
• Retests software corrections to ensure problems are resolved.

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant