Process Executive - Fresher

About the job

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow the insurance company & client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills And Qualifications

 Excellent communication, interpersonal, and negotiation skills.

 Proven track record of achieving sales targets and identifying new business opportunities.

 Understanding of various insurance products and policies relevant to SMEs.

 Providing customer service and building long-term relationships.

 Well Experienced & Familiarity with the unique needs and challenges of SME businesses.

 Bachelor’s Degree.

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Responsibilities-

• Writing back-end code & front –end code and building efficient Java modules
• Contribute in all phases of the development lifecycle, Write well designed, testable, Design, build, and maintain efficient, reusable, and reliable Java code code
• Help maintain code quality, organization, and automatization
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Translate application storyboards and use cases into functional applications
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Align with organizational security protocols and data protection requirements and
• Implement the required feature
• Participate in all phases of the SDLC

Skills and Experience-

• BS/MS Degree in Computer Science, Engineering or a related subject
• Hands-on experience in designing and developing applications using Java EE platforms
• Object-oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management, etc.)
• excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Hands-on experience in designing and developing applications using JavaScript, j Query, and AJAX.
• Ensure that the APIs and services are adequate to support the application
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc.)
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)
• Experience with test-driven development

• excellent written and verbal communication skills Ability to quickly adapt and learn new technologies.
• Collaborate with other parts of the technology team, including product, QA, etc. to deliver a solid product.

*Job Title: Technical Support Engineer– Electrochemical Applications*

Location: Delhi / Kolkata/ Maharashtra/ Bihar(Onsite) – Travel Required

Office Hours:

⏰ 9:30 AM – 5:00 PM

Salary & Benefits:

Freshers: ₹2 LPA + travel expenses, food expenses, bonus, increment.

Experienced Candidates: ₹2-3 LPA (depending on interview performance).

Post-Probation Salary Hike: Based on performance, study, and the number of visits conducted and medical insurance .

*Job Description:*

We are looking for a B.Sc./M.Sc. in Chemistry or B.Tech/M.Tech in Chemical Engineering professional to join our team as an R&D Support Advisor. The role involves providing technical information and support in various electrochemical application areas, including:

*Bio-Fuel Cells

Analytical / Physical Chemistry

Batteries / Supercapacitors

Corrosion

Electrocatalysis

Environmental Sciences

Food Science

Healthcare / Pharmacology

Microscopy

Optics / Photovoltaics

Key Responsibilities:

Provide technical support and guidance to professors, scientists, and researchers from top institutions such as IITs, NITs, CSIR Labs, BARC, ISRO, central/state universities, and private R&D labs in India and abroad.

Offer expert insights on electrochemical applications relevant to research and industry needs.

Attend product training sessions conducted by specialized application engineers from the US, Europe, or India.

Respond to technical queries and engage in research-related discussions.

Conduct meetings, presentations, and discussions with key stakeholders.

Stay updated on advancements in electrochemical research and applications.

Required Qualifications & Skills:

*Education: B.Sc./M.Sc. in Chemistry OR B.Tech/M.Tech in Chemical Engineering, Electrical Engineer*.

*Knowledge: Strong understanding of electrochemistry and its applications.*

Communication Skills: Ability to effectively interact with researchers and professionals.

Learning Ability: Willingness to acquire new technical knowledge and relay information efficiently.

Travel Readiness: Open to traveling for technical meetings as required.

*Company Benefits:*

Competitive Salary (as per industry standards).

Travel Expenses Covered (lodging, boarding, food, and conveyance for technical meetings).

Performance-Based Incentives, Bonuses, and Annual Increments.

Medical Insurance provided by the company.

Opportunity to pursue specialized diploma courses in relevant disciplines.

Strong SaaS Customer Success Manager / Account Management profile

Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or survey platform companies

Mandatory (Skill 1): Must have experience driving product/platform adoption among clients

Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth

Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills

Mandatory (Company): B2B SaaS product companies or Survey platforms

Mandatory (Note): This is a hybrid role with one position based in Mumbai and another position in Gurgaon

Experience 8+ Yrs.

Bangalore work from office

1. Bachelor's degree or above, computer or related major, more than 5 years of Java EE development experience.

2. Have a solid foundation in JAVA, have strong OOP and OOD development ideas, and be familiar with various design patterns. Have strong coding skills, have business design experience, and be able to solve more complex technical problems.

3. Proficient in using mainstream JAVA open-source frameworks, such as Spring, Spring boot, Spring cloud, myBatis, etc.

4. Familiar with MySql, capable of database design and optimization, familiar with redis caching technology, familiar with message middleware, and ElasticSearch.

5. Familiar with distributed development and application scenarios of distributed components

6. Have some experience in concurrent processing and be familiar with performance optimization

7. Have strong learning ability, communication ability, teamwork ability and independent problem-solving ability, high sense of responsibility, and be able to withstand greater work pressure. Able to guide junior engineers and specialists to complete simple business development work.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

What you need to have:

• Cross-platform mobile app developers who have developed mobile apps with a familiarity of Ionic/Flutter
• Develop and Manage Mobile Application in Hybrid - Android / iOS Platform
• Mobile app architecture planning
• Mobile app design and optimization, able to provide a solution to improve mobile app quality, understand emerging technologies, standards and best practices to bring mobile app product to the next level
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Estimate timelines and deliver as per schedule
• Solid knowledge of mobile app development practices, along with mobile testing tools and techniques
• Expertise in optimizing the app for performance
• Experience using agile principles and methodologies
• Deep understanding of the mobile landscape and behavior patterns is mandatory