Principal Product Manager

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

Your Opportunity Join our dynamic team as a Full Stack Software Dev, where you'll work at the intersection of innovation and leadership. You'll be part of a passionate group of engineers dedicated to building cutting-edge SaaS solutions that solve real customer challenges. This role is perfect for an experienced engineer who thrives on managing teams, collaborating with leadership, and driving product development. You’ll work directly with the CEO and senior architects, ensuring that our products meet the highest design and performance standards.

Key Responsibilities

• Lead, manage, and mentor a team of engineers to deliver scalable, high-performance solutions.
• Coordinate closely with the CEO and product leadership to align on goals and drive the vision forward.
• Collaborate with distributed teams to design, build, and refine core product features that serve a global audience.
• Stay hands-on with coding and architecture, driving key services and technical initiatives from end to end.
• Troubleshoot, debug, and optimize existing systems to ensure smooth product operations.
• Requirements & Technical Skills
• Bachelor's/Master’s/PhD in Computer Science, Engineering, or related fields (B.Tech, M.Tech, B.CA, B.E./M.E).
• 4 to 8 years of hands-on experience as a software developer, ideally in a SaaS environment.
• Proven track record in developing scalable, distributed systems and services.
• Solid understanding of the Software Development Lifecycle (SDLC).
• Strong programming experience in Spring & Hibernate with Kotlin, React, Nest.js, Python, and Shell scripting.
• Expertise in Unix-based systems, container technologies, and virtual machines.
• Knowledge of both relational and non-relational databases (MySQL, PostgreSQL, MongoDB, DocumentDB). Preferred Qualifications
• Familiarity with Agile methodologies.
• Experience working on both structured and unstructured data sources. Soft Skills
• Strong leadership, coaching, and mentoring capabilities to inspire and guide a team of engineers.
• Excellent communication skills, with the ability to present complex technical concepts clearly to non-technical stakeholders.
• Adaptable to new technologies in a fast-paced environment.

Intrested Candidates can contact on :- Hr Sandeep Kumar

As a Telesales Executive at WAKE UP INDIA, you will be responsible for generating leads and driving sales through outbound calls. Your main goal will be to connect with potential customers, educate them about our products and services, and ultimately close deals.

Key Responsibilities:

1. Conducting outbound calls to prospective customers to generate leads and new business opportunities.

2. Qualifying leads and identifying potential customers who are a good fit for our products and services.

3. Building and maintaining relationships with customers to ensure repeat business and customer loyalty.

4. Achieving sales targets and KPIs set by the company to drive revenue and growth.

5. Providing excellent customer service and addressing any concerns or questions that customers may have.

6. Collaborating with the sales team to develop strategies for reaching new markets and expanding our customer base.

7. Keeping accurate records of sales activities and customer interactions in the company CRM system.

If you are a motivated and results-driven individual with a passion for sales and lead generation, we want to hear from you! Join our team at WAKE UP INDIA and help us make a positive impact on our customers and drive the success of our business.

Requirements:

• Good verbal and written communication skills and interpersonal skills required
• Software& Application learning abilities
• Any Graduation ( Technical will be preferred)
• Experience in a similar role or experience will be preferred
• Able to promptly answer & support related Phone calls, chats & Emails.
• Good knowledge of Microsoft excel and other tools

Roles & Responsibilities:

• Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
• To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
• Should be able to customers get to the root of their problems quickly.
• Following up with clients to ensure the problem is resolved
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Ability to meet deadlines and prioritize tasks.
• Produce periodic reports of technical support operations to company management.
• Using remote desktop connections to provide immediate support.
• Raising tickets to the technical team as and when required to solve technical issues
• Properly escalate unresolved issues to appropriate internal teams like development and QA teams
• Creating support manuals for end uses for step by step guide for the features

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Laravel framework. We use GIT for version control and the candidate must have experience in working in a team environment using tools like Github, Gitlab, etc. 

• Perform a mix of maintenance, enhancements, and new development as required.
• Work cross-functionally to convert business needs into technical specifications.
• Help with database and backend architecture. 
• Create API endpoints

Required Qualifications:

• 2+ years of experience in web development and software design
• Expertise in Laravel Framework, and MySQL databases.
• Working knowledge of GIT and Github.
• Experience with creating REST-based API endpoints

What you will be working on:

• Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
• Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
• Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish

What makes a great Product Designer for University Living?

• 3-6 years of experience in Product (UI/UX) Design
• At least B.Tech. degree with a background in consumer internet products
• Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Demonstrable UI design skills with a strong portfolio
• Strong believer in mobile-first and responsive design
• Understands the latest in visual and interaction design trends.
• Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
• Familiarity with development frameworks such as Angular, React

Why should you join us?

• Compensation is better than Market Standards
• ESOPs (for exceptional candidate)
• Exposure with advanced technology
• Free Healthcare
• Provident Fund Allowance
• Monthly Rewards & recognition Program
• Competitive Annual Appraisals & Internal Promotions

Full Stack Engineer

Front End Technology:

• Minimum 2+ years’ experience in working web development technologies

• Experience writing modular/reusable code and using modern JS frameworks / libraries like

React or other comparable frameworks or toolkits

• Strong expertise with HTML5, CSS, and writing cross-browser compatible code.

. Experience with Responsive Frameworks like Bootstrap / Flex.

• Strong knowledge of Object-Oriented Design concepts.

Back end Technology:

• Have extensive experience in designing a backend stack of the product

• Strong understanding of Data Structures / Algorithms.

• Minimum of 2+ years of experience in Writing Backend Microservices in Node

JS/Python

• Ability to build the product from scratch & drive it to completion

Responsibilities and Duties:

• Design and build a next-generation product that drives the business and meets the functional

needs of our customers and partners.

• Designing overall architecture of the web/ mobile application

• Maintain quality and ensure responsiveness of applications

• Optimize web applications to maximize speed and scale. Support diverse clients from high

powered desktop computers to small footprint mobile devices.

• Write client-side/backend code for web-based applications, create fast, easy-to-use, high

volume production applications, and develop prototypes quickly.

• Build reusable code and libraries for future use

• Develop application code and unit test (Karma, Mocha, Chai).

• Ensuring high performance and security of web apps developed.

Employment Type

Full-time

Job Functions:

• Engineering

• Information Technology

Skills

• Object-Oriented Programming (OOP)

• JavaScript

• Data Structures

• Front-end Development

• Algorithms

• React js
• Express js

• Swagger

• Github

Qualifications

• Experience in building scalable systems.

• Exposure in building and using reusable code and libraries.

• Candidates should proactively keep their knowledge and skills up to date.

• Candidates should be able to work in a fast-paced environment independently and as part of a team.

• Candidates should be able to work in a highly collaborative environment with excellent communication skills.

Other Skills:

• Excellent written and verbal communication skills.

• Ability to work in a dynamic, fast-moving, and growing environment.

• Critical thinker and problem-solving skills. Should be able to strategize immediately.

• Strong knowledge of web application architectures, trends, and emerging technologies.