Pricing Executive

This is a 100% remote opportunity.

Roles & responsibilities

• The candidate should have a Bachelor’s degree in Computer Science or a related field 
• Administration, Installations, Migrations, Patching, Backup and Recovery to provide 24x7 Production Support.
• Monitoring and analyzing Logs.
• Good understanding of Indexes, Statistics and Postgres
• Experience working in "Performance Tuning"
• Creation and maintenance of Databases, creating Roles and managing user permissions, resolving deadlocks.
• Worked on Database Maintenance, Backups and Recovery Plans.
• Database Monitoring, Performance Tuning, Query Optimization, Backup/Recovery, Security Management.
• Worked on Replication and Log Shipping related issues.
• Worked with Crontab 
• Administering databases in development, test, QA and production environment.
• Automation using PowerShell scripts, BASH, Python
• Implementing best practices for access controls
• Ability to document technical as well as management process flows
• Ability to work effectively with business areas, IT Support teams and peers
• Strong verbal and written communication skills
• Not required, but nice to have: experience working in Azure, AWS or Snowflake

EMB is looking for a Product Delivery Manager to join their team! As a Product Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by our partners. You will provide excellent client service, applying the partner’s best resources and effectively managing people across departments to ensure that projects are flawlessly executed on time and on budget.

RESPONSIBILITIES:

• Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.
• Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.
• Experience in Web/ Mobile App based projects is ideal
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders
• Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
• Develop strong, trusting relationships with internal teams and clients
• Ensure flawless execution of projects
• Coordinate with the partners to develop schedules and enforce/ execute them
• Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner
• Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
• Manages project scopes to ensure projects stay on budget
• Involved in project-level strategy planning/development
• Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
• Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities
• Writes presentations, POVs, test plans, and recommendations for projects
• Presents creative ideas to clients
• Understand fast past nature of business and positively respond to last-minute client requests
• Sufficient presence to be respected by clients and internally
• Understanding problems and building solution prioritization frameworks

Required Skills

• University degree (ideally in tech-related courses)
• Ideally 1-2 years of experience in an agency environment in a client service role
• Proficient in Word, PowerPoint, and Excel
• Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills
• Ability to transfer knowledge from project-to-project
• Well organized
• Shows initiative and desire to learn
• Handles assigned work requests in an efficient, timely manner
• Has strong client relationship experience
• Can successfully complete projects without assistance
• Understanding of KPIs and analytics
• Highly developed interpersonal and communication skills
• Use sound and logical judgment
• Displays strong problem-solving skills
• Strong client service orientation
• Demonstrated strong attention to detail
• Product-oriented problem-solving approach
• Understanding of key marketing metrics and product funnel

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Job Category: Software Development

Job Type: Full Time

Job Location: Bangalore

Gnani.ai aims to empower enterprises with AI based speech technology.

Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed a number of market leaders in the tech industry,

We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions.

Gnani.ai is building the future for voice-based business solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard workers, who are ready to take on big challenges.

NLP Software Developer

Gnani.ai is looking to hire software developers with 0 to 2+ Years of experience, with a keen interest in designing and developing chat and voice bots. We are looking for an Engineer who can work with us in developing an NLP framework if you have the below skill set

Requirements :

• Proficient knowledge of Python
• Proficient understanding of code versioning tools, such as Git / SVN.
• Good knowledge of algorithms to find and implement tools for NLP tasks
• Knowledge of NLP libraries and frameworks
• Understanding of text representation techniques, algorithms, statistics
• Syntactic & Semantic Parsing
• Knowledge/work experience on No-SQL database Mongo.
• Good knowledge of Docker container technologies.
• Strong communication skills

Responsibilities :

• Develop NLP systems according to requirements
• Maintain NLP libraries and frameworks
• Design and develop natural language processing systems
• Define appropriate datasets for language learning
• Use effective text representations to transform natural language into useful features
• Train the developed model and run evaluation experiments
• Find and implement the right algorithms and tools for NLP tasks
• Perform statistical analysis of results and refine models
• Constantly keep up to date with the field of machine learning
• Implement changes as needed and analyze bugs

Good To Have :

Start up experience is a plus

Salary: No bar for right candidate

React JS

Node JS

Graphql

Required background:

Ideal candidate is full stack with a focus on the backend

Can work with React.JS and is comfortable with CSS

Strong Node.JS with working experience in Graphql

Worked on scaling issues and real-time distributed systems

Has experience building microservices.

Has work experience with web sockets, WebRTC and RTMP / HLS.

5.5+ years of experience after college

Ideally has past experience with Java or GoLang.

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

• A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks

Role: Full Stack Web Developer (full time, remote)

Job description:
Ycenter is looking for a Full Stack Developer to join its Digital Innovations and product development team. This is a fully remote, full time position. You will be employed under the Ycenter India office.

We’re looking for a dynamic coder and problem-solver to work with our Digital Innovations team and help build web products that solve complex global problems for our clients. Preferably a Full Stack Developer / Software Engineer with 2-4 years of experience in building & maintaining web applications, not afraid of taking on new challenges in a fast paced startup environment, able to take leadership decisions independently (read: without a boss) and an obsession for effective & timely communication.

Why you should work with us:

1. If you’ve ever felt that technology should be used for social good, or wanted to create measurable impact through your work, this is the opportunity
2. Be a part of a global team of engineers, entrepreneurs, researchers, designers, and a bot to tackle complex business & social problems for our clients. Past clients include Abbott Global Healthcare, US Department of Commerce, GODAN (Global Open Data For Agriculture & Nutrition), Microsoft and United Nations.
3. Work directly with Ycenter’s leadership team and grab optional opportunities to learn Design Thinking, Leadership and Entrepreneurship (read: what makes a startup successful. We will tell you from experience)
4. Work on end-to-end projects that add real value to your portfolio.
5. We care about you as a person and the work you do, more than spreadsheets and corporate KPIs. In fact if you love spreadsheets, this role is not for you.
6. We are obsessed about pop culture, good movies, TV shows, books and music. We will probably judge you by your Netflix Watch History more than your CV.

Responsibilities:

1. Build end-to-end web applications and test for performance based on predefined scope.
2. Work with Ycenter's leadership team to integrate business requirements with technical architecture and understand the product development roadmap.
3. Analyze & optimize user metrics, system performance and database security.
4. Work with Ycenter’s leadership team to conduct user research and design UX/UI.
5. Optimize search engine performance.
6. Maintain third-party API integrations & help automate client business processes. 

Skills & technologies: 

• Should be proficient in at least one object oriented programming language: C++ / Java / Python / JavaScript
• Skilled at and experienced in web application development with the following full-stack competency:

1. Preferred stack: MERN (MongoDB, ExpressJS, React, NodeJS)
   Alternate stack: LAMP with Laravel framework
2. Should be familiar with building Progressive Web Applications using custom service workers for offline functionality
3. Experience with offline storage, threading, and performance tuning 
4. Proficient in frontend development using HTML5, CSS3, JavaScript, JQuery, JSON
5. Knowledge of Javascript-based data visualization & graph libraries
6. Knowledge of and experience in server-side scripting and process automation
7. Knowledge of and experience in MySQL database operations & optimization.
8. Knowledge of and experience in building & handling REST APIs
9. Knowledge of and experience in server environment setup & application deployment in either AWS or Microsoft Azure
10. Knowledge of building Python-based applications is a bonus but not a requirement

• Should have experience with UI/UX design
• Should be familiar with the Git version control system.
• Should be experienced in application testing (manual) and CI/CD workflow
• Should be comfortable working with DevOps processes using Agile methodology