Presales

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Title: SEO Specialist

Location: Viman Nagar, Pune

About Us:

Webducts is a leading digital marketing agency dedicated to helping businesses thrive online. We specialize in providing comprehensive solutions to enhance our clients' online visibility and drive growth through strategic digital marketing initiatives.

Role Overview:

We are seeking a talented and experienced SEO Specialist to join our team. The ideal candidate will be responsible for driving organic traffic, improving search engine rankings, and generating leads for our clients through a combination of organic SEO and paid advertising campaigns.

Key Responsibilities:

• Develop and execute SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research, competitor analysis, and on-page optimization to enhance website performance.
• Plan and implement effective paid advertising campaigns across various platforms, including Google Ads and social media.
• Monitor and analyze website traffic, performance metrics, and campaign results to optimize strategies and achieve desired outcomes.
• Collaborate with the content team to create high-quality, SEO-friendly content that resonates with target audiences.
• Stay updated with industry trends, algorithm changes, and best practices to ensure continuous improvement in SEO and digital marketing efforts.

Requirements:

• Proven experience as an SEO Specialist or similar role, with a track record of successfully ranking websites and generating leads.
• In-depth knowledge of SEO principles, techniques, and tools (e.g., Google Analytics, SEMrush, Moz).
• Proficiency in managing paid advertising campaigns on platforms like Google Ads, Facebook Ads, and LinkedIn Ads.
• Strong analytical skills and the ability to interpret data to make informed decisions and optimizations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• A proactive mindset with a passion for staying updated with the latest trends and developments in SEO and digital marketing.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• Flexible work environment with the option for remote work.
• Dynamic and collaborative team culture with a focus on innovation and creativity.

Join us at Webducts and be a part of our mission to help businesses thrive online!

About the Company:

Equirus is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Job description:

• Empanel distributors to sell the investment management schemes

• Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channels, and direct clients, as outlined.

• Handling channel and client queries

Strategy Planning:

• Achieve set targets through a designed strategy

• Keep monitoring & review strategy on an ongoing basis

Internal Coordination:

• Liaising with senior management to arrive at clear objectives for the department

• Resource planning

• Liaising with investment teams to enable client interaction & information

• Liaising with operations and ensuring smooth functioning between the department & operations.

• Ensure proper compliance concerning all channel partners - distributors/clients etc.

Compliance:

• Ensure all activities are as per proper compliance internally and as per regulatory requirements

• Ensure all distributor agreements/client documentation has met all regulatory & compliance requirements on an ongoing basis.

Location: Mumbai

Qualifications:

• Graduate

• Great command over English & Regional Language.

• Experience 4 – 5 years of B2B Sales

ROLES AND RESPONSIBILITIES

• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand student needs / requirements and pitch a suitable program

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

CANDIDATE SPECIFICATIONS

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Ability to handle end to end admission cycle

•Vendor management

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Strong listening and presentation skills

• Minimum UG degree

• 1+ years of relevant experience

Key Skills: Responsible for creating successful campaigns, responsible for generating the ROI of the company, should have great knowledge of how ads work, great knowledge on landing pages. 

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description: We are looking for a skilled Social Media Marketing executive who is excellent at creating successful campaigns, should be responsible for Generating the ROI of the company and should have a piece of great knowledge of how ads work and who has a piece of great knowledge of landing pages. 

Roles and Responsibilities:

• Responsible for creating Successful Campaigns.
• Responsible for generating the ROI of the company. 
• Should have a piece of great knowledge of how ads work. 
• knowledge on landing pages. 

mandatory Skills:

•  Excellent communication skills
• Work Report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

·         Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first

·         Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.

·         Meet compliances mandated by central & state governments.  

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

·         Has 5+ years of experience preferably in a HR role

·         Thinks first principle to re-imagine experiences for employees & challenge status                quo

·         Thinks technology first

·         Is comfortable prioritizing

·         Is creative and can innovate

·         Interested in the performing arts & preferably is a performer themselves

·         Is willing to fulfil all responsibilities above & go beyond as needed

·         Is a self-starter, operates with autonomy & can deal with ambiguity while being                    innovative & frugal

Position: Lead Frontend Engineer

Location: Bangalore, IN (currently remote)

Employment: Full time

Who We Are?

EmptyCup is an interior design platform. Our goal is to make good interior design accessible. Learn more about us here: https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation

You can also checkout our https://emptycup.in/">website to know more about our product offering.

Job Description

• Use your passion and deep understanding of front-end technology to create high-impact and performant user experiences.
• Lead the most creative collaboration in a cross-functional team, having design, product, and frontend teams.
• Brainstorm features with product and design teams to influence decisions guided by the possibilities and limitations of the codebase as well as the current state of technology.
• Proactively perform code reviews and participate in architecture and design discussions.
• Adopt and ensure best practices while developing, testing, maintaining, and deploying code.

Requirements

An engineer passionate about front-end who can work on projects independently, collaborate across teams, and provide mentorship and guidance to others.

• Has an experience of 4-5 years in the work
• Experience with ReactJS (knowledge of internals is a plus)
• Well versed in HTML, CSS, and JavaScript, and in a variety of design patterns
• Experience with build tools like webpack, babel, etc.
• Understanding of core UI/UX concepts
• Hands on experience Rest API, Databases, Microservices, Architecture
• Understanding of front-end security and performance testing

• Good in Hybrid, Native Mobile development, and associated development frameworks SDKs.
• Good knowledge in one of the design component frameworks library – (React Native UI Components Library, Material UI, Native UI Components library)
• Stronghold in HTML and CSS or related design libraries like bootstrap, fluid layout system, grid layout system, Flexi layout system)
• Stronghold in repo management system – (Preferred GIT)
• Good to have knowledge on deployment and packaging application to play store or app store.
• Good to have knowledge on deployment and packaging application to play store or app store.
• Good at React Native with a minimum of 3 years of experience in IT.
• Good at React Js/Redux is preferred
• Good Hybrid mobile development is required
• Good at databases – Relational or NoSQL.
• Interface with clients via Slack, Zoom, and email.
• Work with modern tools including Jira, Slack, GitHub, etc