Pre sales Trainee

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Role Overview

We are looking for a Senior Product Designer to shape intuitive, engaging, and scalable user experiences digital products. You will work closely with Product Managers and Engineering teams to design seamless journeys for millions of users, turning complex user needs into simple, delightful product experiences.

This role is ideal for someone who thrives in startup-style environments, enjoys solving real user problems, and can push design thinking across the company.

Key Responsibilities

• Own end-to-end product design for mobile and web experiences including concepting, wireframing, prototyping, and high-fidelity UI designs.
• Translate product strategy and user requirements into powerful design solutions.
• Conduct user research, usability testing, and iterate designs based on real user feedback.
• Collaborate with product managers to define product flows, user journeys, and design experiments.
• Work closely with engineers to ensure accurate and high-quality implementation of designs.
• Build and maintain scalable design systems and UI standards.
• Continuously improve UX through data-backed design decisions and A/B testing.

Required Qualifications

• 4+ years of experience in Product Design / UI/UX Design roles.
• Formal education in Design (B.Des / M.Des / equivalent) from reputed institutes.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. (Mandatory to share)
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Key Skills

• UI/UX Design
• Interaction Design
• Design Thinking
• Prototyping & Wireframing
• Design Systems
• User Research & Usability Testing

Mandatory Criteria

• 4+ years of experience in Product Design / UI/UX Design roles.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. 
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Job Overview: 

We are looking for an experienced 2D Game Artist with expertise in 2D graphics, UI design, and 2D graphics animation for PC and mobile games. The ideal candidate will design intuitive user interfaces, high-quality 2D assets, and engaging motion graphics to enhance player experience and game aesthetics. 

Key Responsibilities:

 • Design game UI art for PC and mobile platforms, including menus, HUDs, icons, and overlays. 

• Develop user-centered designs to enhance player experience.

 • Create 2D graphic assets that align with the game’s visual style. 

• Create high-quality 2D assets for in-game UI, buttons, pop-ups, and promotional content.

 • Work closely with designers and developers to integrate UI seamlessly. 

• Optimize UI layouts for different screen sizes and resolutions.

 • Stay updated on game UI/UX trends and best practices. 

Requirements: 

• 4-5 years of experience in game art and UI/UX design for PC & mobile games. 

• Proficiency in Photoshop, Illustrator, Spine, Figma, or similar tools. 

• Strong understanding of game UI/UX principles, player psychology, and interaction design.

 • Experience working with Unity or Unreal Engine. 

• Knowledge of wireframing, prototyping, and usability testing. 

• Ability to balance aesthetics with functionality for an engaging user experience. 

• Strong portfolio showcasing previous PC & mobile game UI designs.

 Bonus Skills: 

• Motion graphics or animation skills. 

• Some experience with the Ai Image generation.  

• Interested in 2D Game Vfx and concept artwork. 

• Experience with UX research and A/B testing.

𝗝𝗼𝗯 Description:-

This is a full-time on-site role for a Sales Manager . The Territory Sales Manager will be responsible for communication with clients, sales activities, customer service, training, and sales management.

1. Business Development :

• Devise effective territory sales and marketing strategies.

• Professionally handle incoming requests from customers within

defined territory.

• Generate new business leads or opportunities based on

similar/existing solutions provided to customers.

• Thoroughly and effectively gather customer information.

• Maintain a balance between company policy and customer

benefits.

• Continuously evaluate and identify opportunities to drive process

improvements.

• Present products and services to prospective customers.

• Perform product demonstration.

• Active participation in tender.

• Early engagement with PSU & private customers for requirement.

• Achieving assigned territory business target.

• Implementing effective strategies to maximize profitability.

• Effectively handling customer negotiation to ensure maximum

order value & profit with favorable T&C to the organization.

• Payment follows up

2. Customer Relationship :

• Knowledge of Support/Communication etiquettes for general day

to day client communication.

• Communicate with client for ongoing Issues / Product Trainings.

• Administer regular feedback from the customer for product

improvement.

• Working with a team or individually to enhance customer

experience and solve grievances.

3. Data Management :

• Work on Supports in-house tasks like updating timesheet, prepare

Weekly Reports etc.

• Opportunity Follow up and Update in CRM System with precise

order closing details (e.g., time & amount).

• Prepare and submit reports weekly/monthly MIS reports to the

Regional Manager.

• Ensure accurate opportunity/customer details to be entered in CRM

System.

4. Business Analysis :

• Analyze data to find the most efficient sales methods.

• Discover sales opportunities through market research.

• Participate in industry or promotional events (e.g., trade shows) to

cultivate customer relationships.

• Monitor competition within assigned region.

Qualifications :

Minimum 3-8 years + of experience in the industry.

Experience in Technical sales like AVEVA system platform, IIOT, Wonderware ,Industry 4.0 preferable.

Ability to travel when required.

Responsibilities:

-- Contact potential and existing customers to inform them about fabric products and services using sales scripts

-- Answer questions about fabrics and the company

-- Understand customer requirements and close sales

-- Direct prospects to the field sales team when needed

-- Enter and update customer information in the database

-- Take and process fabric orders accurately

-- Handle customer grievances to preserve the company's reputation

-- Meet sales quotas and facilitate future sales

-- Keep records of calls, sales, and useful customer information

-Requirements:

-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles

-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone

-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

-- Ability to learn about fabric products and services and describe/explain them to prospects

-- Excellent communication and interpersonal skills

-- Ability to handle rejection and remain cool-tempered

-- Outstanding negotiation skills with the ability to resolve issues and address complaints

-- High school diploma; BSc/BA preferred

About the company

"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.

Desired Candidate Profile

• Qualification -B.E/ B.Tech and/or MBA
• Experience of 5-9 years in related industry/ product categories
• Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
• Exposure in developing and working with factories in China is essential
• Talent in negotiations and networking
• Aptitude in decision-making and working with numbers
• Strong verbal and written communication skills
• Demonstrated ability to analyze and resolve problems