Power BI Developer

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Educational Requirements

• Must possess a diploma/degree/certificate in graphic design / fine art/interface design from a recognized school, institute, or academy (NIFT, NID, Pearl Academy)

Experience:  5+ years, Proven experience with UI / UX / Graphic design with a portfolio of sample projects

Desired Candidate Profile:

Hard skills

• Experience with web and mobile app design
• Experience creating rapid prototypes
• Team management skill
• Working knowledge of responsive design and grid principles
• Strong typography, layout, and visual design skills
• Working knowledge of industry tools: Photoshop, Illustrator, InDesign, InVision, Sketch
• Working knowledge of the ideation and creation of UI design deliverables: Sitemaps, user flows, wireframes, lo-fi and hi-fi layouts, prototypes
• Ability to innovate and develop out-of-the-box solutions to complex user interaction problems

Soft skills

• Desire to learn and grow as a designer
• Proactive, independent working style
• Excellent communication skills – both spoken and written
• Ability to clearly articulate ideas and concepts
• Strong attention to detail and a keen eye for aesthetics
• Artistic eye for design, user interaction, functionality, and readability
• Strong team player who can collaborate effectively with different stakeholders
• Designers should demonstrate critical thinking and problem-solving skills
• Time-management skills to meet deadlines in a fast-paced environment
• Well organized and well planned (yes, we know this is a big ask!)
• Happy, fun-loving, and imaginative

Responsibilities:

• Develop standard UI components and style guides
• Build wireframes and storyboards to conceptualize the design
• Define visual elements, product elements, and overall design
• Taking design briefs to understand requirements
• Effectively communicate your designs to developers and other key stakeholders
• Create and implement interaction models and user interface specifications
• Conduct industry research and stay up-to-date on best practices, competitor UI designs, and emerging technologies
• Conduct, observe, and analyze usability testing sessions
• Conduct user testing of applications, software, and websites
• Develop consistent, intuitive architectures
• Support the QA team to make sure features are implemented in the coded version as intended
• Determine timeline and deliverables
• Evaluate and set best practices and standards
• Work with UI managers and team to define user flows and sitemaps
• Measure the human-computer interaction (HCI) element of a design
• Collaborate on scenarios, end-to-end experiences, and screen designs
• Work with frontend and backend developers as needed.

Job Responsibilities

• Generating sales from direct & indirect channels. (Online & Offline)
• Responsible for closing potential leads to achieving defined targets.
• Monitoring the market and competitor products and activities and providing detailed sales forecasting.
• Effectively managing inventory for properties across various channels.
• Reviewing customer activity, anticipating customer needs, and improving customer satisfaction/experience.
• Establishing and maintaining key customer relationships.
• Create promotional plans and strategies to develop sales plans and achieve defined sales goals.
• Ensure guests will have a pleasant stay experience by assisting during the stay.

Required Skills

• A user-centric approach to drive higher satisfaction among guests, and owners.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong Interpersonal skills with the ability to collaborate and manage.
• Strong in advanced excel, google sheet management.
• Ability to deliver results under pressure and within the deadline.
• Strongly inclined to do high-quality and impactful work in a dynamic environment.

      Qualification & Experience

• Bachelor/Master’s degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales required.

     Travel Required

• Up to 50% of the time is to be spent in the region for a better understanding of the local market and to be more responsive to our stakeholders.

Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.

· It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.

· Generate lead and achieve monthly target.

· Maintain and develop relationships with customers.

· Act as a contact between a company and its existing and potential clients.

· Negotiate the terms of an agreement and close sales.

· Conducting market research to identify new business opportunities.

Requirements:-

· Minimum Qualifications Any Graduate

· 2 to 4 years of Proven experience working as a business development in Offshore IT Services.

· Excellent English Communication Presentation Skills with pleasing personality.

· The ability to work in a fast-paced environment.

· Exceptional negotiation and decision-making skills.

Desired Skills and Experience

· Bid On freelancer, guru, UpWork.

· Lead generation LinkedIn, Xing, AnglList and from other platforms.

· Intermediate in between client and developer.

· Make SRS report for requirement.

· International business development

· Mentor the junior business development executive

· Take ownership for the business growth

Rajasthan Studio is looking for young and bright minds for its upcoming innovative, never-experienced-before app platform for virtual art experiences.

We are looking for programmers with problem-solving skills and critical thinking abilities for the position of Back End developer. Back End developers are responsible for creating a bridge between customers and business logic, optimizing applications for maximum efficiency, creating dashboards for internal teams, and maintaining brand consistency across the application, among other duties.

Backend Web Developers are responsible for managing the interchange of data between the server and the users. The role's primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. A basic understanding of front-end technologies is necessary as well.

Responsibilities -

• Creating RESTful API/GraphQL to be consumed by Flutter developers
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Design and implementation of data storage solutions
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Provide training and support to internal teams

Skill & Qualifications -

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Understanding accessibility and security compliances
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Setup and administration of backups
• Outputting data in different formats
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of OWASP security principles
• Understanding of “session management” in a distributed server environment
• Knowledge of Yii framework - version 2 (preferred)

PhP Framework,
Laravel,
Codelgniter,
Bootstrap,
Ajax,
Javascript,
CSS,
MySQL,
NoSQL

Skill- 
Normal Communication 
Need to handal the Clients