Power BI Developer

• Minimum 2- 3 years of experience in Business Analyst role
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Exposure to Project management tools like Jira
• Ability to work independently and with others.
• Proven experience in eliciting requirements and testing
• Create comprehensive, accurate business and functional requirements and present them clearly to clients and development teams.
• Conduct scrum meetings.
• Basic knowledge in generating process documentation
• Gathering critical information from meetings with clients and making useful reports.
• Exposure of IOT and AI technologies will be an added advantage.
• Atleast one certification like CSM or CSPO from Scrum Alliance or similar.

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Key Responsibilities:

   Handle end-to-end payroll processing, ensuring compliance with statutory norms.

  Manage employee provident fund (EPF), employee state insurance (ESI), gratuity, and labour welfare fund.

  Ensure timely submission of statutory returns and maintain accurate records.

  Stay updated on labour laws and ensure organizational compliance.

  Generate reports and perform data analysis using MS Excel.

  Liaise with government authorities and handle inspections or audits.

Required Skills:

  Proficiency in Kannada, Hindi, and English.

  Strong knowledge of labour laws and statutory compliances.

  Hands-on experience with payroll processing and statutory filings.

  Advanced MS Excel skills.

  Excellent attention to detail and organizational skills

We’re Hiring: Business Development Executive (BDE) – IT Staffing

📍 Location: Noida (Onsite Role)

🕒 Experience Required: Minimum 1+ Years (in IT Staffing / Recruitment Sales)

We are looking for a dynamic Business Development Executive (BDE) who has hands-on experience in onboarding new clients and building partnerships. The role involves driving client acquisition for IT hiring requirements, vendor empanelment, and ensuring strong client relationships.

🔑 Key Responsibilities:

• Identify and onboard new clients for IT staffing solutions.
• Manage vendor empanelment and partnership development.
• Generate leads via calls, emails, LinkedIn, and other platforms.
• Understand client hiring needs and coordinate with recruitment teams for fulfillment.
• Meet business development targets and contribute to revenue growth.

🎯 Requirements:

• Minimum 1+ years of experience in Business Development / Client Acquisition in the IT staffing industry.
• Strong experience in onboarding clients and bringing new business.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be comfortable working onsite in Noida.

🌟 What We Offer:

• Competitive salary.
• Opportunity to work with a growing team in IT staffing.
• Career growth and learning opportunities in client partnerships & sales.

ROLE & RESPONSIBILITIES:

• To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
• Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
• Where relevant, support sales team by presenting solution to prospects and clients.
• Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
• To build knowledge repository for further business development.
• To prepare case studies of all projects.
• Be updated with latest industry and technology trends, and to market research.
• Conduct account specific research on key accounts.
• Create solution frameworks for industries / domain we choose to play in.
• Provide support to sales team for any presentations and collaterals on our service offerings.
• Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.

QUALITIES & QUALIFICATIONS:

- Strong communication skills, written as well as oral

- Good sense of design

- Strong analytical and problem-solving capabilities

- Familiarity with digital technologies (trends, key players, and more) as well as with software -

developmentprocess, methodologies, standard practices and conventions, and so on.

- MBA from a reputed institution

- Strong research skills, especially with regard to scanning financial reports, industry data trends,

and so on.

🌟 About the Role:

As a BD Associate – Lead Generation & Academic Counselling, you’ll play a key role in:

🔸 Driving lead generation strategies

🔹 Guiding students on the right academic & career paths

🔸 Promoting KnowledgeChakra’s innovative learning solutions

🔹 Building strong student relationships and growing our learner base

🔸 Maintaining outreach & performance data

Responsibilities

• Work on execution and scheduling of all tasks related to assigned projects' deliverable dates
• Optimize and debug existing codes to make them scalable and improve performance
• Design, development, and delivery of tested code and machine learning models into production environments
• Work effectively in teams, managing and leading teams
• Provide effective, constructive feedback to the delivery leader
• Manage client expectations and work with an agile mindset with machine learning and AI technology
• Design and prototype data-driven solutions

Eligibility

• Highly experienced in designing, building, and shipping scalable and production-quality machine learning algorithms in the field of Python applications
• Working knowledge and experience in NLP core components (NER, Entity Disambiguation, etc.)
• In-depth expertise in Data Munging and Storage (Experienced in SQL, NoSQL, MongoDB, Graph Databases)
• Expertise in writing scalable APIs for machine learning models
• Experience with maintaining code logs, task schedulers, and security
• Working knowledge of machine learning techniques, feed-forward, recurrent and convolutional neural networks, entropy models, supervised and unsupervised learning
• Experience with at least one of the following: Keras, Tensorflow, Caffe, or PyTorch

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support. 
  

  Requirements:

  • Bachelor’s degree in computer science, computer engineering, or similar.
  • Previous work experience as an AngularJS developer.
  • Proficient in CSS, HTML, and writing cross-browser compatible code.
  • Experience using JavaScript building tools like Gulp or Grunt.
  • Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
  • Excellent project management skills.
  • Proven experience implementing back-end JavaScript applications.
  • Excellent communication skills.
  • Critical thinker and good problem-solver.