Platforms - Principal Engineer - Cloud (Backend)

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

• Selling Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS) and working toward strategic business goals in the technology industry.
• Excellent communication, presentation, strategic and research skills with the ability to plan, present and execute strategy.
• Lead business strategy in generating and developing business growth opportunities.
• Working collaboratively with customers in order to maximize business results in the area and open up opportunities with enterprise customers.

Job Title:

Senior Software Engineer

Job Location - Coimbatore

Job Experience – 5 +Yrs 

Required Skills:

Must Have: Dot Net , c# , Reactjs / Angular.

Responsibilities:

❖ Define the long-term technical strategy and architecture vision for device management,

leveraging new technologies to deliver features to our customers.

❖ Think out of box, plan and build frameworks as building blocks, be updated with the technology

and improve frameworks on timely manner

❖ Analyse User requirements, clarify and cascade as needed for clear understanding and

implementation.

❖ Professionally maintain all software and create updates regularly to address customer concerns

❖ Troubleshoot coding problems quickly and efficiently to ensure a productive workplace

❖ Ensure software security by developing programs to actively monitor the defined standards

❖ Collaborate with team members to determine best coding practices and enhance client

experience

❖ Develop Successors in Place by mentoring the individuals and assist in their career growth and

update them with the technical challenges that might come their way

❖ Document and demonstrate solutions by developing documentation, flowcharts, layouts,

diagrams, charts and code comments

❖ Updates job knowledge by studying state-of-the-art development tools, programming

techniques, and computing equipment

❖ Actively participate in Internal initiatives, contribute to org wide Technology initiatives

• Working with the conference production team to develop an understanding of the event programme.
• Researching attendees and generating sales leads.
• Cold calling and selling to a list of prospective event attendees.
• Engaging with clients on the phone and developing lasting relationships.
• Daily management and maintenance of sales records, ensuring they are kept up to date with attendees and details.
• Working with the team to convert inbound sales enquiries into leads.
• Achieving monthly and overall revenue targets.
• Making a high number of calls to meet daily KPIs, to be set by management.
• Supporting delegates through the registration process.
• Experience in International voice process in sales will be an added advantage.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Job Description :

1. Coordinate with project managers and team to create detailed project plans for
achieving timeliness and 100% quality in each project and deliverables.
2. Address technical concerns, ideas, and suggestions and provide a technological
solution to them.
3. Creating API endpoints for web applications and internal scripts that will handle
the business logic of applications.
4. Troubleshoot, test, and maintain the core product and database to ensure strong
optimization and functionality.
5. Develop innovative, reusable web-based tools.

Skill Requirements :

1. Understanding the principles behind a scalable application.
2. Understanding of the software development life-cycle and best practices.
3. Must have experience with MySQL/Postgres SQL and should be capable of
writing queries, stored procedures, indexes, etc.
4. Working Experience in Laravel HMVC, Hooks & Plug-in Methodologies. Laravel
is Preferrable.
5. HTML5, CSS3, XML knowledge is mandatory. And experience with JavaScript
and jQuery for producing AJAX applications.
6. Ability to make modifications to the systems with little or no interruption of
service.
7. Exposure to REST API Development & API integrations.
8. Working Experience in Composer & PHP Libraries.