Support Developer

JOB DETAILS:

Job Role: Assistant Manager / Manager - Retention Marketing

Industry: FMCG

Function: Marketing

Working Day: 5

Work Mode: ONSITE

Salary: Best in Industry

Experience: 3-6 years

Location: Gurgaon

Required Skills: Email Marketing, Retention Marketing

Criteria:

1.The candidate must be currently working in or have previously worked with a D2C startup only

2. The candidate must have 3–6 years of experience only in retention, lifecycle, or CRM marketing.

3. The candidate must have hands-on experience executing CRM campaigns across Email, WhatsApp, SMS, and Push Notifications.

4. The candidate must have built and optimized customer journeys, cohorts, and segmentation within a CRM or marketing automation platform.

5. The candidate must be available for a face-to-face (in-person) interview.

6. The candidate must be currently based in Delhi/NCR only.

7. Only Female candidates are applicable for this role. 

Description

Role Overview: -

We are looking for a Retention Marketing professional who will own the customer lifecycle post-acquisition. The role focuses on improving repeat purchase rate, customer lifetime value (LTV), and reducing churn through data-driven retention strategies across multiple owned channels.

Key Responsibilities: -

• Own end-to-end retention and lifecycle marketing for D2C / e-commerce customers
• Design and execute email, WhatsApp, SMS, push notification campaigns
• Build and optimize customer journeys, cohorts, and segmentation
• Improve repeat rate, LTV, frequency, and retention KPIs
• Plan and execute loyalty programs, referrals, and win-back campaigns
• Collaborate with performance, product, and tech teams for funnel optimization
• Analyze customer behavior and run A/B tests for messaging, offers, and timing
• Own CRM dashboards and reporting on retention metrics

Job Description

Job Description

Role: 5G NR L2 Lead

experience: 3-5 years

Skills Required:

• Hands-on experience in 5G NR L2 modules: RLC, MAC, Scheduler

• Strong programming in C/C++

• Good understanding of 3GPP specs (38.321,38.214,38.331)

• Excellent problem-solving and debugging skills

Position: eComm & digital manager (SFCC, SFRA)

Location: Gurgaon

Experience: 7+ year

Qualification: Bachelor degree in IT

Key Deliverables (Essential functions & Responsibilities of the Job):

·         Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.

·         Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction

·         Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.

·         Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.

·         Identify eComm & digital demands in a timely and comprehensive manner and ensure business

·         requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.

·         Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.

·         Accountable for project delivery of applications or technology in time & budgets.

·         Manage personnel and outside contractor(s) as required.

·         Where required, to provide leadership, welfare and coaching to your team.

Key Relationships:

·         Internal business customers in eComm & digita.

·         Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·         Internal staff - direct reports (where applicable)

·         IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·         This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

·         Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front

·         Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.

·         Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

·         Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.

·         Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.

·         Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.

·         This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.

·         Ability to effectively interact with all levels of business via phone, written communication and in person.

·         Management and leadership skills.

Mail updated resume with below details-

Total Experience-

Relevant experience-

Experience in SFCC and SFRA –

Current CTC-

Expected CTC-

Notice period-

Current Location-

Would you be comfortable with job location (Gurgaon) ?

Email: etalenthire[at]gmail[dot] com

Satish: 88O 27 49 743

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

IAM -Security Engineer

About the Role:

We are seeking an Identity and Access Management (IAM) Security Engineer with Business Analyst exposure to join our team. In this role, you will combine your technical expertise in IAM security with business analysis skills to strengthen our security landscape and enhance alignment between technology solutions and business objectives. You'll work on designing, implementing, and managing security controls while collaborating across business and technology teams to deliver value-driven solutions.

Key Responsibilities:

Stay updated on IAM security best practices and integrate approved patterns into development operations and continuous delivery/improvement processes.

Design and implement security controls to protect systems while ensuring alignment with business objectives and requirements.

Manage existing IAM and Data Protection platforms and build new capabilities to support internal and external customer needs.

Develop automated security solutions tailored to business requirements, ensuring scalability and efficiency.

Collaborate with operations teams to ensure seamless handoff, proper documentation, and full acceptance of work.

Design and consult on enterprise security control architectures to meet both technical and business goals.

Partner with business and technology teams to maintain and improve the security technology stack, including identity solutions, cloud capabilities, and audit tools.

Conduct detailed business analysis to understand stakeholder needs and translate them into technical security requirements.

Act as a liaison between business units and technology teams to ensure security solutions meet organizational goals.

Minimum Qualifications:

Experience:

Minimum 5+ years of experience in IT Security or security engineering roles, with a focus on IAM practices (e.g., Active Directory, Azure Entra, AWS IAM).

Hands-on experience in Cloud Security environments.

Expertise in developing and implementing security standards, specifications, and procedures.

Experience with security frameworks such as ISO27001 and NIST CSF.

Knowledge of regulatory requirements (e.g., SOX, PCI-DSS).

Proven ability to provide technical security guidance to diverse audiences.

Experience in business analysis, including requirements gathering, stakeholder management, and process improvement.

Strong analytical and problem-solving skills to bridge the gap between business needs and technical solutions.

Other Requirements:

Excellent communication and interpersonal skills to effectively collaborate across business and technical teams.

Flexibility to work in rotational shifts.

Proficiency in documentation and reporting tools to communicate security findings and solutions effectively.

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

• Strong Python Coding skills and OOP skills
• Should have worked on Big Data product Architecture
• Should have worked with any one of the SQL-based databases like MySQL, PostgreSQL and any one of
• NoSQL-based databases such as Cassandra, Elasticsearch etc.
• Hands on experience on frameworks like Spark RDD, DataFrame, Dataset
• Experience on development of ETL for data product
• Candidate should have working knowledge on performance optimization, optimal resource utilization, Parallelism and tuning of spark jobs
• Working knowledge on file formats: CSV, JSON, XML, PARQUET, ORC, AVRO
• Good to have working knowledge with any one of the Analytical Databases like Druid, MongoDB, Apache Hive etc.
• Experience to handle real-time data feeds (good to have working knowledge on Apache Kafka or similar tool)

• Python and Scala (Optional), Spark / PySpark, Parallel programming