Field Sales Executive

Hiring: IT Operations & Helpdesk Engineer (3–5 Years)

📍 Location: [Bangalore / Hybrid] 

We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.

Key Activities

Internal IT Helpdesk (Primary Anchor)

·       Act as the single point of contact for internal IT support.

·       Resolve L1/L2 issues (laptops, OS, network, access, software installs).

·       Manage onboarding/offboarding IT setup.

·       Track tickets, SLAs, and recurring issues.

Infrastructure & Servers

·       Install and maintain Windows & Linux servers.

·       Maintain the centralized IT asset inventory.

·       Support manual and automated application deployments

·       Handle patching, upgrades, performance monitoring.

Cloud Administration (Azure)

·       Manage VMs, storage, networking.

·       Maintain access controls and security configurations.

Backup & DR Readiness

·       Manage and test backup processes.

·       Conduct periodic DR drills to support organizational continuity standards.

·       Maintain recovery runbooks and documentation.

What We’re Looking For

·       Strong Windows Server & Linux hands-on experience.

·       Experience managing Azure Cloud infrastructure.

·       Practical backup & restore execution experience.

·       Strong troubleshooting mindset.

·       Process-driven and documentation disciplined.

·       Comfortable working with DevOps & Cyber Security teams.

Impact of This Role

·       Stable internal IT operations.

·       DR-tested infrastructure.

·       Reduced downtime and faster issue resolution.

·       Strong operational hygiene in a growing environment.

• Develop, test, and maintain server-side applications using Node.js and related technologies.
• Design and implement RESTful APIs and microservices architecture to support frontend functionality.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Optimize application performance, ensuring scalability and reliability.
• Conduct code reviews, mentor junior developers, and ensure adherence to best practices.
• Stay updated with emerging backend technologies and methodologies to improve development processes.

Mandatory

• SaaS experience of 2 years with total development experience of 4 years
• Must have worked in a smaller company of less than 100
• Should have built solutions/softwares end to end and not just as a part of bigger team
• Should see themselves going deeper into the same role even 5 years down the line
• Should have knowledge on Node.js, MongoDB, and AWS
• Strong understanding of asynchronous programming, event-driven architecture, and Node.js design patterns.
• Proficiency in working with databases such as PostgreSQL, MongoDB, or MySQL.
• Experience with API development, including RESTful services and microservices.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong problem-solving skills and the ability to debug complex server-side issues.

Essential

• Proficiency with version control systems like Git.
• Experience with CI/CD pipelines and deployment automation.
• Knowledge of system design and scalable architecture.
• Understanding of security best practices and implementing secure APIs.

Good to Have

• Experience with GraphQL and related backend technologies.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
• Familiarity with message brokers like RabbitMQ or Kafka.
• Experience with platforms like Shopify, BigCommerce, or other e-commerce technologies.
• Exposure to frontend technologies such as React for better cross-functional collaboration.

AEM Forms Developer would need to have at least 3 years of experience.

3 plus years of experience in application development.

2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.

Experience and working knowledge of designing forms and rules in AEM Forms Designer.

Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).

Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.

Experience on adaptive form designs, interactive communication,creating templates and automated workflows.

• Design AWS data ingestion frameworks and pipelines based on the specific needs driven by the Product Owners and user stories…
• Experience building Data Lake using AWS and Hands-on experience in S3, EKS, ECS, AWS Glue, AWS KMS, AWS Firehose, EMR
• Experience Apache Spark Programming with Databricks
• Experience working on NoSQL Databases such as Cassandra, HBase, and Elastic Search
• Hands on experience with leveraging CI/CD to rapidly build & test application code
• Expertise in Data governance and Data Quality
• Experience working with PCI Data and working with data scientists is a plus
• At least 4+ years of experience in the following Big Data frameworks: File Format (Parquet, AVRO, ORC), Resource Management, Distributed Processing and RDBMS
• 5+ years of experience on designing and developing Data Pipelines for Data Ingestion or Transformation using AWS technologies