Oracle CPQ technical consultant

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Position: Dot Net Developer

Job Profile: We are seeking a highly motivated and experienced .NET Core Developer to join our team. The ideal candidate will have a strong background in designing, developing, and maintaining web applications and APIs using .NET Core. As part of our dynamic team, you will work on various projects that involve creating scalable and highperforming applications for our clients.

Responsibilities: 

Design, develop, and maintain RESTful APIs using .NET Core and related technologies. 

Develop, test, and deploy web applications that meet functional and non-functional

business requirements. 

Collaborate with front-end developers to integrate user-facing elements with server-side logic. 

Write clean, scalable, and efficient code following best practices in software

development. 

Participate in code reviews, design discussions, and contribute to continuous

improvement processes. 

Troubleshoot and debug applications and APIs to optimize performance. 

Work with databases such as SQL Server or NoSQL databases. 

Implement security and data protection measures. 

Collaborate with cross-functional teams, including QA, DevOps, and Project Managers, to ensure successful project delivery. 

Maintain proper documentation of code, processes, and functionality.

Skills: 

3+ years of hands-on experience with .NET Core in API and web application

development. 

Proficiency in C# and ASP.NET Core for building server-side applications. 

Strong understanding of RESTful API design, development, and best practices. 

Experience with front-end technologies such as HTML5, CSS3, and JavaScript

frameworks (e.g. React, Angular or Vue.js). 

Solid understanding of Entity Framework Core or other ORM tools. 

Experience with SQL Server or other relational databases.

Familiarity with cloud platforms like Azure or AWS is a plus. 

Knowledge of microservices architecture and containerization technologies (e.g.,

Docker, Kubernetes) is preferred. • Familiarity with version control systems like Git. 

Experience with CI/CD pipelines and automated testing frameworks is a plus. 

Strong problem-solving and analytical skills. 

Excellent communication and teamwork abilities. 

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

Integration with OpenAI GPT-4, Anthropic Claude, and open-source models

* Strong prompt engineering and tone-specific output design

* Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks

* Experience with fine-tuning and LoRA (Low-Rank Adaptation) techniques

* Model quantization for local deployment using tools such as GGML, GPTQ, or bits and bytes

* Deployment of local LLMs using frameworks like Hugging Face Transformers, vLLM, or llama.cpp

* Knowledge of tokenizers library for efficient text preprocessing

* Ability to optimize model performance for low-latency inference

Job Summary

We are seeking a highly skilled Full Stack Engineer with 2+ years of hands-on experience to join our high-impact engineering team. You will work across the full stack—building scalable, high-performance frontends using Typescript & Next.js and developing robust backend services using Python (FastAPI/Django).

This role is crucial in shaping product experiences and driving innovation at scale.

Mandatory Candidate Background

• Experience working in product-based companies only
• Strong academic background
• Stable work history
• Excellent coding skills and hands-on development experience
• Strong foundation in Data Structures & Algorithms (DSA)
• Strong problem-solving mindset
• Understanding of clean architecture and code quality best practices

Key Responsibilities

• Design, develop, and maintain scalable full-stack applications
• Build responsive, performant, user-friendly UIs using Typescript & Next.js
• Develop APIs and backend services using Python (FastAPI/Django)
• Collaborate with product, design, and business teams to translate requirements into technical solutions
• Ensure code quality, security, and performance across the stack
• Own features end-to-end: architecture, development, deployment, and monitoring
• Contribute to system design, best practices, and the overall technical roadmap

Requirements

Must-Have:

• 2+ years of professional full-stack engineering experience
• Strong expertise in Typescript / Next.js OR Python (FastAPI, Django) — must be familiar with both areas
• Experience building RESTful APIs and microservices
• Hands-on experience with Git, CI/CD pipelines, and cloud platforms (AWS/GCP/Azure)
• Strong debugging, optimization, and problem-solving abilities
• Comfortable working in fast-paced startup environments

Good-to-Have:

• Experience with containerization (Docker/Kubernetes)
• Exposure to message queues or event-driven architectures
• Familiarity with modern DevOps and observability tooling

Responsibilities:

• ACCOUNT MANAGEMENT and OPERATIONS

• Handles day-to-day administration of accounts independently in coordination with the team. Ensures timely execution of work

• Understands clients' requirements in functional as well as business aspects to execute campaigns.

• Generate campaign/project proposals, pricing as well as critical path

• Maintains relationship with key individuals (project owners) at middle management levels of the client organization

• Develops a thorough understanding of brands • Ensures seamless execution of client campaigns, prioritizes resources, and keeps Reporting manager and other groups well informed of progress and changes • Participates in interactive strategy Developmnent with the Strategy Team 

Skills:

• Should be able to build strong client relationships

• Should be able to build strategic partnerships

• Client assessment skill

• Excellent Communication Skills

• Decision rnaking skills

• Planning and Organizing Skills 

If interested kindly share updated cv at hitanya(at)zohomail(dot)in

AI Agent Builder – Internal Functions and Data Platform Development Tools

About the Role:

We are seeking a forward-thinking AI Agent Builder to lead the design, development, and deployment, and usage reporting of Microsoft Copilot and other AI-powered agents across our data platform development tools and internal business functions. This role will be instrumental in driving automation, improving onboarding, and enhancing operational efficiency through intelligent, context-aware assistants.

This role is central to our GenAI transformation strategy. You will help shape the future of how our teams interact with data, reduce administrative burden, and unlock new efficiencies across the organization. Your work will directly contribute to our “Art of the Possible” initiative—demonstrating tangible business value through AI.

You Will:

•                 Copilot Agent Development: Use Microsoft Copilot Studio and Agent Builder to create, test, and deploy AI agents that automate workflows, answer queries, and support internal teams.

•                 Data Engineering Enablement: Build agents that assist with data connector scaffolding, pipeline generation, and onboarding support for engineers.

•                 Knowledge Base Integration: Curate and integrate documentation (e.g., ERDs, connector specs) into Copilot-accessible repositories (SharePoint, Confluence) to support contextual AI responses.

•                 Prompt Engineering: Design reusable prompt templates and conversational flows to streamline repeated tasks and improve agent usability.

•                 Tool Evaluation & Integration: Assess and integrate complementary AI tools (e.g., GitLab Duo, Databricks AI, Notebook LM) to extend Copilot capabilities.

•                 Cross-Functional Collaboration: Partner with product, delivery, PMO, and security teams to identify high-value use cases and scale successful agent implementations.

•                 Governance & Monitoring: Ensure agents align with Responsible AI principles, monitor performance, and iterate based on feedback and evolving business needs.

•                 Adoption and Usage Reporting: Use Microsoft Viva Insights and other tools to report on user adoption, usage and business value delivered.

What We're Looking For:

•                 Proven experience with Microsoft 365 Copilot, Copilot Studio, or similar AI platforms, ChatGPT, Claude, etc.

•                 Strong understanding of data engineering workflows, tools (e.g., Git, Databricks, Unity Catalog), and documentation practices.

•                 Familiarity with SharePoint, Confluence, and Microsoft Graph connectors.

•                 Experience in prompt engineering and conversational UX design.

•                 Ability to translate business needs into scalable AI solutions.

•                 Excellent communication and collaboration skills across technical and non-technical

Bonus Points:

•                 Experience with GitLab Duo, Notebook LM, or other AI developer tools.

•                 Background in enterprise data platforms, ETL pipelines, or internal business systems.

•                 Exposure to AI governance, security, and compliance frameworks.

•                 Prior work in a regulated industry (e.g., healthcare, finance) is a plus.

Love working with influencers and using social media?

We are seeking a digitally savvy, experienced marketing mind to develop and execute our influencer marketing strategies and creative social media campaigns.

The intern is responsible for planning social media calendars, collaborating with in-house designers to create social media posts, assisting the social media team with brainstorming campaigns, monitoring and posting on blogs and social networks, engaging in online forums, participating in online outreach and promotion, optimizing our website, and conducting keyword analysis. Those looking to gain valuable online media experience with an established organization are encouraged to apply.

Interest and passion for Health, Wellness & Fitness industry is a must!

Intro

We are looking for an experienced Senior Software Engineer to join our team and drive the technology growth of our pay later platform. At Rely, we want passionate and talented individuals that want a challenge building the next generation payment products for Millennials across Asia. Together we will build the best products using amazing technology.

What will you do

• Design and implement business critical, high performance large scale services.
• Translate business requirements into scalable and extensible design.
• Coordinate with cross functional teams (Data, UX, QA etc.) on planning and execution.
• Continuously improve code quality, product execution and customer delight.
• Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies.
• Building and managing automated build/test/deployment environments.
• Lead team members on functional and nonfunctional requirements and spread goals across the team.
  
  

What will you need

• 3+ years of hands-on experience with python and a backend framework (ideally django)
• 1+ years Hands-on experience working with Javascript and JS frameworks (Angular, React)
• Hands-on experience in designing, developing, testing and deploying applications large scale applications in any language or stack
• Experience working with high scale distributed systems.
• Practical knowledge of scalable software design.
• Good working knowledge of AWS
• Proficient with APIs, web protocols, OAuth, git.
• Ability to understand and implement Continuous Integration and Continuous Delivery.
• Well versed with Lean methodologies, TDD and Test Engineering and Automation.
• Ability to design and implement low latency RESTful services.
• Willingness to learn new languages and methodologies.

What would be a bonus

• Experience in production environments with large data sets
• Experience in scaling systems to millions of users.
• Work experience in a fast-growth startup
• Experience in DevOps tools but not limited to Docker, Kubernetes
• Experience in Gunicorn and Nginx