Operations Manager

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform.

What will you do every day?

As a front-end tech lead you will be responsible for building the Haptik platform which is used by people across the globe. You will be working closely with the product, design and platform team on a day to day basis and be responsible for the look and feel of the product. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

- Have a keen eye for detail and passionate about UI and UX

- Has worked with a team of FE engineers to set tech processes and standards.

- Has experience in mentoring junior engineers.

- Have a solid understanding of front-end technologies especially React

- Build, maintain and gate-keep the platform tools

- Work closely with the PM and designers to deliver high-quality features

- Work closely with the backend engineers to understand the Interkat Platform and build for scale

- High-level estimating and scoping/breaking down of tasks

- Document features to make them easily understandable to clients

- Participate in code reviews, automated and functional testing, and other aspects of our quality assurance process

- Use and promote standard good coding practices

- Fully participate in a scrum-based, agile development team

- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices

- Work experience around optimizing build artifacts and performance monitoring

- Following security standards when using cookies/others to store user information etc.

Requirements :

- 5+ years of experience working on React.js

- Prior experience of leading/mentoring a team is a plus

- Knowledge of flux and redux

- Must have extensive experience working on Javascript, HTML, CSS, animations and UI/UX principles.

- Knowledge of backend technologies is a plus

- Good attention to detail, pixel perfect designs

- Bachelor's Degree in computer science or equivalent

- Good Communication skills

- Hustler with the passion for writing good code

- Team player

- Must have experience in working in an agile environment, exposure to tools like Jira would be an added benefit.

Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

Job Title: Senior Fullstack Engineer - Fintech

Location: Bangalore

Company: TIFIN Give

About Us:

TIFIN Give is an early growth-stage fintech company offering a modern, tech-driven Donor Advised Fund to empower charitable giving. We have a lean, hungry team building a feature-rich product and automated operations platform, through which we are servicing multiple enterprise clients. Our roadmap and deal pipeline is full to the bursting, and we’re looking for someone to join our team in this exciting stage. As we continue to scale, we’re looking for a Senior Fullstack Engineer to lead our engineering teams and drive the successful delivery of our ambitious product roadmap.

OUR VALUES: Go with your GUT

• Grow at the Edge: We strive for personal growth by stepping out of our comfort zones and finding our genius zones with self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: We value transparency, communicating with radical candor, authenticity, and precision to create shared understanding. We challenge, but once a decision is made, we commit fully.
• I Win for Teamwin: We work within our genius zones to succeed, taking full ownership of our work. We inspire each other with our energy and attitude, flying in formation to win together.

Role Overview:

Experienced Full Stack Developer with 8 years of hands-on expertise in designing, developing, and deploying web applications.

• Proficient in backend development using Python, with strong skills in frameworks such as Django and FastAPI.
• Skilled in frontend development using ReactJS, ensuring seamless user interfaces and responsive design.
• Skilled at SQL database management, with a focus on performance optimization and data integrity.
• Capable of contributing to system design and architecture discussions, ensuring scalability, reliability, and security.
• Strong communicator with a track record of collaborating effectively within cross-functional teams and delivering high-quality solutions.
• Open to transitioning into Data Engineering roles leveraging strong SQL skills and understanding of data pipelines.
• Good debugging skills.

Key Skills:

• Backend Development: Extensive experience in Python-based backend development with Django and FastAPI frameworks. Proficient in building RESTful APIs, handling authentication, authorization, and data validation.
• Frontend Development: Skilled in frontend technologies, particularly ReactJS, for creating dynamic and responsive user interfaces. Familiar with state management libraries like Redux and context API.
• Database Management: Strong command over SQL for designing schemas, writing complex queries, and optimizing database performance. Experience with ORM frameworks like Django ORM.
• System Design: Understanding of system design principles, including scalability, performance optimization, and microservices architecture. Ability to contribute to architectural decisions and technical design discussions.
• Data Engineering: Open to roles in Data Engineering, with skills in SQL, data pipelines, ETL processes, and data warehousing concepts.
• Communication: Effective communicator with experience in team collaboration, client interactions, and articulating technical concepts to non-technical stakeholders. Proven ability to work in Agile development environments.

Note: Completely IC Role and Hands-on coding is mandatory.

Additional Skills (Good to Have):

• Experience with Next.js for server-side rendering and building React applications.
• Familiarity with Snowflake / Redshift for cloud-based data warehousing and analytics.
• Knowledge of data manipulation and analysis tools such as Pandas and NumPy.
• Exposure to Salesforce platform APIs and extensions or similar CRM functionalities.

Technical Proficiency:

• Backend: Python, Django, FastAPI, Flask, RESTful APIs, GraphQL
• Frontend: JavaScript, ReactJS, Redux, HTML5, CSS3, Responsive Design
• Databases: PostgreSQL, MySQL, SQLite, MongoDB, ORM (Django ORM)
• Data Engineering: SQL, ETL Processes, Data Warehousing Concepts
• Tools & DevOps: Git, Docker, AWS (EC2, S3, RDS), CI/CD pipelines, Agile methodologies

Professional Experience:

• Developed and maintained scalable web applications using Django and FastAPI, ensuring high performance and reliability.
• Designed and implemented frontend components and user interfaces using ReactJS, enhancing user experience and interactivity.
• Optimized SQL queries and database schema design to improve application performance and data integrity.
• Collaborated with cross-functional teams in Agile environments to deliver features and meet project milestones.
• Open to transitioning into Data Engineering roles, leveraging SQL skills and understanding of data pipelines to contribute to data-driven solutions.

Compensation and Benefits Package:

• Competitive compensation with a discretionary annual bonus.
• Performance-linked variable compensation.
• Medical insurance.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

• Strong in data structure and algorithms
• Experience in Java, Express, API Design & DOM
• Understanding of component based design or other design patterns
• Experience with unit testing, integration testing & continuous integration
• RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
• Good to have passion for investing

• Attractive compensation package - competitive salary, flexible bonus scheme.
• We are always looking for ways to promote and inspire innovation.
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of multi-national IT professionals.
• Healthy work environment - company-sponsored medical program, food, and beverage program, open communication.
• Friendly policies to support Work-life balance, team building, and celebrations.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Need to generate sales and building good customer relationships with effective communication.

Regular customer feedback and reviews

We are seeking an enthusiastic and motivated HR Recruiter to join our team. As an HR Recruiter, you will be responsible for sourcing, screening, interviewing, and hiring top talent for our organization. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for finding the right candidates for the job.

Responsibilities:

• Source and recruit candidates through various channels, including job boards, social media, and referrals
• Screen resumes and applications to identify qualified candidates
• Conduct initial phone and in-person interviews to assess candidate qualifications
• Manage the interview process, including scheduling and coordinating interviews with candidates and hiring panel
• Communicate effectively with candidates throughout the hiring process, providing feedback and updates as necessary
• Negotiate offers with candidates and extend job offers to successful candidates
• Conduct reference and background checks on potential employees
• Maintain accurate and up-to-date records of candidate information and hiring processes

Requirements:

• Bachelor's degree in Human Resources or related field
• Proven experience as an HR Recruiter or similar role
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Familiarity with applicant tracking systems and recruitment software
• Strong negotiation skills and ability to close job offers
• Knowledge of employment laws and regulations
• Positive attitude and willingness to learn and grow in the role

If you are passionate about finding the best candidates for the job and thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity.

We are looking for a Recruiter Lead responsible for full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

You will collaborate with department managers on a regular basis and proactively identify future hiring needs. You will ensure our company attracts, hires, and retains the best employees while growing a strong talent pipeline. You will develop & lead a team of HR recruiters.

Job Roles & Responsibilities

• Sourcing and attracting candidates by using databases, social media, etc
• Designing and implementing the overall recruiting strategy
• Conducting interviews and filtering candidates for open positions
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “best place to work”

We have an Urgent Job Opening for Female Executive Assistant to Director @ Andheri (West)

Job Role:

Scheduling daily meetings on behalf of Director.

Diary management including travel, meetings & conference management.

Acting as the point of contact among employees, clients and other external partners.

Managing the directors day-to-day calendar, including fixing appointments and prioritizing the most sensitive matters.

Prepare weekly, monthly or quarterly reports.

Required Skills:

Excellent verbal and written communications skills.

Outstanding organizational and time management skills.

Must have minimum 3 years of relevant experience as a Executive Assistant to Director.

Only Female Candidates can apply.

Interested candidates can send their updated CV.