Operations Manager at Connect and Heal · Bengaluru (Bangalore) · 8 - 12 years · ₹8L - ₹10L / yr · Profitable · Posted 23 Apr 2026
Location: Bangalore
Experience: 5–8 Years
Employment Type: Full-time
Company: Connect and Heal
About the Role
We are looking for an experienced Healthcare Operations Manager to oversee and streamline healthcare service delivery. The role involves managing day-to-day operations, improving processes, coordinating with cross-functional teams, and ensuring high-quality patient experience across services.
Key Responsibilities
Operational Management
- Oversee daily healthcare operations to ensure smooth service delivery.
- Monitor operational performance and ensure adherence to SOPs and service standards.
- Ensure optimal resource utilization and operational efficiency across services.
- Manage and coordinate with clinical teams, operations staff, and support functions.
- Collaborate with internal stakeholders to ensure seamless service delivery and patient experience.
- Provide guidance, support, and performance management for operations teams.
- Identify operational gaps and implement process improvements and automation.
- Develop and standardize operational workflows and best practices.
- Drive initiatives to improve efficiency, turnaround time, and patient satisfaction.
- Track and analyze operational KPIs and service metrics.
- Prepare regular reports and dashboards to support data-driven decision-making.
- Manage escalations and ensure timely issue resolution.
- Work closely with product, technology, client success, and sales teams to support operational needs.
- Support new service launches, operational expansions, and strategic initiatives.
Required Qualifications
- 5–8 years of experience in Ecommerce operations.
- Strong understanding of healthcare service workflows and operational processes.
- Proven experience in team management and process optimization.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced and dynamic environment.
Shubham Vishwakarma
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About Connect and Heal
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