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Operations Manager
Operations Manager
Connect and Heal's logo

Operations Manager

Riya Saha's profile picture
Posted by Riya Saha
8 - 12 yrs
₹8L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Business operations
Process control
Operational excellence

Location: Bangalore

Experience: 5–8 Years

Employment Type: Full-time

Company: Connect and Heal


About the Role

We are looking for an experienced Healthcare Operations Manager to oversee and streamline healthcare service delivery. The role involves managing day-to-day operations, improving processes, coordinating with cross-functional teams, and ensuring high-quality patient experience across services.

Key Responsibilities

Operational Management

  • Oversee daily healthcare operations to ensure smooth service delivery.
  • Monitor operational performance and ensure adherence to SOPs and service standards.
  • Ensure optimal resource utilization and operational efficiency across services.
  • Manage and coordinate with clinical teams, operations staff, and support functions.
  • Collaborate with internal stakeholders to ensure seamless service delivery and patient experience.
  • Provide guidance, support, and performance management for operations teams.
  • Identify operational gaps and implement process improvements and automation.
  • Develop and standardize operational workflows and best practices.
  • Drive initiatives to improve efficiency, turnaround time, and patient satisfaction.
  • Track and analyze operational KPIs and service metrics.
  • Prepare regular reports and dashboards to support data-driven decision-making.
  • Manage escalations and ensure timely issue resolution.
  • Work closely with product, technology, client success, and sales teams to support operational needs.
  • Support new service launches, operational expansions, and strategic initiatives.

Required Qualifications

  • 5–8 years of experience in Ecommerce operations.
  • Strong understanding of healthcare service workflows and operational processes.
  • Proven experience in team management and process optimization.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work in a fast-paced and dynamic environment.


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Connect and Heal

Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives. It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022. Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care. The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.
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