Operations Manager

at Connect and Heal

Operations Manager

Connect and Heal

Company

Home

Operations Manager

at Connect and Heal

Posted by Riya Saha

8 - 12 yrs

₹8L - ₹10L / yr

Bengaluru (Bangalore)

Skills

Business operations

Process control

Operational excellence

Location: Bangalore

Experience: 5–8 Years

Employment Type: Full-time

Company: Connect and Heal

About the Role

We are looking for an experienced Healthcare Operations Manager to oversee and streamline healthcare service delivery. The role involves managing day-to-day operations, improving processes, coordinating with cross-functional teams, and ensuring high-quality patient experience across services.

Key Responsibilities

Operational Management

Oversee daily healthcare operations to ensure smooth service delivery.
Monitor operational performance and ensure adherence to SOPs and service standards.
Ensure optimal resource utilization and operational efficiency across services.
Manage and coordinate with clinical teams, operations staff, and support functions.
Collaborate with internal stakeholders to ensure seamless service delivery and patient experience.
Provide guidance, support, and performance management for operations teams.
Identify operational gaps and implement process improvements and automation.
Develop and standardize operational workflows and best practices.
Drive initiatives to improve efficiency, turnaround time, and patient satisfaction.
Track and analyze operational KPIs and service metrics.
Prepare regular reports and dashboards to support data-driven decision-making.
Manage escalations and ensure timely issue resolution.
Work closely with product, technology, client success, and sales teams to support operational needs.
Support new service launches, operational expansions, and strategic initiatives.

Required Qualifications

5–8 years of experience in Ecommerce operations.
Strong understanding of healthcare service workflows and operational processes.
Proven experience in team management and process optimization.
Strong analytical, problem-solving, and communication skills.
Ability to work in a fast-paced and dynamic environment.

Location: Bangalore

Experience: 5–8 Years

Employment Type: Full-time

Company: Connect and Heal

About the Role

Key Responsibilities

Operational Management

Oversee daily healthcare operations to ensure smooth service delivery.
Monitor operational performance and ensure adherence to SOPs and service standards.
Ensure optimal resource utilization and operational efficiency across services.
Manage and coordinate with clinical teams, operations staff, and support functions.
Collaborate with internal stakeholders to ensure seamless service delivery and patient experience.
Provide guidance, support, and performance management for operations teams.
Identify operational gaps and implement process improvements and automation.
Develop and standardize operational workflows and best practices.
Drive initiatives to improve efficiency, turnaround time, and patient satisfaction.
Track and analyze operational KPIs and service metrics.
Prepare regular reports and dashboards to support data-driven decision-making.
Manage escalations and ensure timely issue resolution.
Work closely with product, technology, client success, and sales teams to support operational needs.
Support new service launches, operational expansions, and strategic initiatives.

Required Qualifications

5–8 years of experience in Ecommerce operations.
Strong understanding of healthcare service workflows and operational processes.
Proven experience in team management and process optimization.
Strong analytical, problem-solving, and communication skills.
Ability to work in a fast-paced and dynamic environment.

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About Connect and Heal

Founded :

2016

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives. It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022. Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care. The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.

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developments to come up with new ideas to implement for better results

Key Skills and Experience:

● Understanding of search engine algorithms and ranking methods
● Experience with SEO industry programs, such as GA, GSC, Ahrefs, SEMRush, Moz,
Screaming Frog etc
● Knowledge of keyword research and data research tools
● Able to complete competitive analysis of other companies within the industry
● Excellent written and verbal communication skills
● Familiarity with WordPress or other content management systems
● Experience with other aspects of marketing, such as growth hacking, Content
Marketing and Sales Ops, is a plus.
Professional Competencies
● Passion for SEO and internet marketing
● Outstanding ability to think creatively, and identify and resolve problems
● Attention to detail and the ability to effectively multi-task in a deadline-driven
atmosphere
● Ability to clearly and effectively articulate thoughts and points
● High levels of integrity, autonomy, and self-motivation
● Excellent analytical, organizational, project management and time management skills

Senior Software Engineer-IOS

Creating software products for financial risk management

Agency job

via Qrata by Mrunal Kokate

Bengaluru (Bangalore)

1 - 5 yrs

₹7L - ₹10L / yr

iOS App Development

Swift

Xcode

What is Needed for the Role

• Strong command of UIKit, Swift, Xcode, and other Apple developer tools
• Experience with reactive programming (RxSwift)
• A good grip on Git

Blockchain Developer

Top startup company in Tokyo

Agency job

via Motivo Inc by Hector Alonso

Tokyo

1 - 3 yrs

₹6L - ₹8L / yr

Blockchain

Cryptography

Smart Contracts

Ethereum

Geth

+1 more

● Job Description Application of Blockchains Technology centered on Ethereum to our platform / Research / Study / Design - Research/development of side chain - Research / development / operation of original token - Development / operation / maintenance of dApps - Research/development of token exchange method - Research/development on token value formation ● Required experience: · Experience developing web application · Server and infrastructure design experience · Infrastructure construction / operation experience at AWS · Basic knowledge on virtual currency and blockchains · Experience of development of Ethereum's Smart Contract (it can be a voluntary project etc.) · Geth's operational experience ●Additional ideal skills: · Experience in virtual currency and blockchains · Fully understanding the technical specifications of Bitcoin, Ethereum · Large scale service development experience (those who can design with load) · Operation experience of blockchains platform · Understanding and experience on security of blockchains · Smart Contract ● Other Requirements: - Required languages: Japanese N1(JLPT) or more. - Others Required license or certification: University Degree ● Compensation and Facilities: - Salaries: From 6M yen negotiable (determined by experience and achievement) - Visa Sponsorship - Japanese Working Insurance ● Visa Sponsorship: In order to apply for the visa, the candidate must have his/her license or certification (University Degree)

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