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Operations Executive
Operations Executive

Operations Executive at Newmi Care · Gurugram · 0 - 2 years · ₹3L - ₹3.7L / yr · Raised funding · Posted 11 Jun 2026

Newmi Care's logo

Operations Executive

Parnika Sangwar's profile picture
Posted by Parnika Sangwar
0 - 2 yrs
₹3L - ₹3.7L / yr
Gurugram
Skills
Account Management
Microsoft Excel
Client Management

Key Responsibilities

  • Coordinate end-to-end client onboarding and implementation activities
  • Manage client documentation, trackers, timelines, and operational workflows
  • Serve as a point of contact for operational queries and client coordination
  • Support account management activities to ensure smooth ongoing engagement
  • Generate utilization reports, engagement dashboards, and client-ready summaries
  • Analyze user engagement trends, participation data, and operational metrics
  • Prepare monthly and quarterly business review reports for clients
  • Ensure data accuracy and timely reporting across operational processes
  • Coordinate with internal teams, experts, and external partners/vendors
  • Monitor operational efficiency and identify process improvement opportunities
  • Maintain operational SOPs, trackers, and documentation
  • Resolve client and user operational queries within defined timelines
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Newmi Care

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Raised funding

About

Newmi Care is India's leading 'Outpatient Care' platform for women and child. Newmi is focused on curative and preventive care across a woman's health journey - Puberty/Period Care, Sexual Health, Hormonal Health, PCOS, Pre-Pregnancy, Pregnancy, Postpartum, Perimenopause & Women Reproductive Organ Cancers.


Newmi delivers it's solution via a digital platform, clinics and OPD solutions for corporates and insurers.

Read more

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  • Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
  • Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
  • Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
  • Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
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  1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
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  3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
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  5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
  6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
  7. Ownership. You should be the person others stop following up with, because you have already closed it


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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