Onboarding & Support Specialist

at MyYogaTeacher

Onboarding & Support Specialist

MyYogaTeacher

Company

Home

Onboarding & Support Specialist

at MyYogaTeacher

Posted by MYT HR

2 - 3 yrs

₹4L - ₹5.5L / yr

Remote only

Skills

Communication Skills

Organizational skills

Active listening

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
Career Growth Orientation: Eagerness for long-term professional growth and development within the company.

Additional Requirements:

Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

Competitive salary and benefits package.
Opportunities for career advancement and professional growth.
A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

Responsibilities:

Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
Career Growth Orientation: Eagerness for long-term professional growth and development within the company.

Additional Requirements:

Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

Competitive salary and benefits package.
Opportunities for career advancement and professional growth.
A supportive and dynamic team environment where innovation and creativity are encouraged.

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About MyYogaTeacher

Founded :

2018

Type :

Product

Size :

20-100

Stage :

Raised funding

About

MyYogaTeacher is a well funded Silicon Valley startup with headquarters based in California, USA and Bangalore, India. At MyYogaTeacher we are building a marketplace for Yoga & Fitness coaching with a goal of making the world a healthier and happier place. Checkout myyogateacher.com/aboutus for more details.

We have a team of 60+ people across various functions – Marketing, Product, Engineering, SDET, Customer Support, Design, Operations, Data Science and Executive Leadership. We hire extremely skilled, smart, trustworthy, kind, supportive, and caring people. You will be working in a stimulating environment. We started in 2018 and have been showing tremendous traction with rave customer reviews.

Over 200,000 happy customers
Over 335,000 5 star reviews
Over 150 Highly qualified coaches on the platform
95% of sessions are being completed with 5-star rating

Being a seed funded company, there is a tremendous scope for growth for people joining at this stage. You could potentially catapult 5-10 years of your career by working in a team like our’s! You will be working closely with the executive leadership.

The CEO is Jitendra Gupta, and this is his 3rd business. His previous venture (Punchh) was acquired for $500 Million in 2021. He has hand picked everyone on the team.

We are looking for passionate people like you to join us in this journey! We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

Over 200,000 happy customers
Over 335,000 5 star reviews
Over 150 Highly qualified coaches on the platform
95% of sessions are being completed with 5-star rating

The CEO is Jitendra Gupta, and this is his 3rd business. His previous venture (Punchh) was acquired for $500 Million in 2021. He has hand picked everyone on the team.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

Photos

Connect with the team

Jitendra Gupta

Kuldeep Kumar

Anil Modwel

Jamie Peak

Maneesh Sethi

Vaibhaw Sachan

Will Allen

Company social profiles

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