
About Leaf Innovation Pvt Ltd
About
LEAF is safety technology company started from February 2015 with the mission to solve the problem of human safety by disrupting the largely unorganized security market. LEAF launched their first product Safer, a smart safety wearable in 2015 to solve the problem of women safety which was sold in more than 25 countries. LEAF was a part of Prime Minister Modi's delegation to silicon valley as the Top 10 Innovators of India. With first Indian company to win prestigious Million Dollar X Prize Award at United Nations, Leaf is on the mission to make Billion people safe.
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Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
We are looking for a talented Node.js + MySQL developer to join our dynamic team. As a Node.js + MySQL developer, you will be responsible for designing, implementing, and maintaining scalable and efficient serverless applications, primarily using Node.js and MySQL.
Responsibilities For Node Developer:
1. Develop server-side applications using Node.js, Express.js, DynamoDB ,SQL and MySQL.
2. Design and implement RESTful APIs for various client applications.
3. Optimize application performance by implementing efficient database queries and caching mechanisms.
4. Collaborate with front-end developers to integrate user-facing elements with server-side logic.
5. Implement security and data protection measures.
6. Conduct code reviews and ensure code quality and adherence to coding standards.
7. Troubleshoot and debug issues that arise during development, testing, and production.
8. Stay updated on emerging technologies and trends in server-side development.
9. Stay updated on serverless architecture.
10. Should have experience on serverless architecture.
11. Should have experience on AWS – lambda, eventbridge, layers, sqs, sns, api gateway, amplifier, cloud formation, websocket etc.
The Back-end Developer primarily participates in designing and implementing new services as well as participates in customer delivery. It will be possible to influence your work profile based on your interests.
While not mandatory, a generic understanding of user interfaces and being able to position oneself as an end-user is highly desirable. We appreciate also prior knowledge of the Image Processing domain.
We are looking for well-rounded people who care about their craft and understand software development. While we value a formal degree in computer science we do not require one - a candidate with a strong background, open mind and ability to learn would be an ideal addition to our team.
That being said, here is what we think the ideal team member would be:
Responsibilities:
- Develop and Integrate Django backend and API's with frontend framework.
- Working closely with UX and Front-end Developers
- Participating in architectural, design and product development
- Designing and creating RESTful APIs for internal and partner consumption
- Working in an agile environment with an excellent team of engineers.
- Experienced with the Django REST framework
- Good experience of Python coding skills
- Hands on experience on designing and structuring of database most likely ORM (i.e MongoDB)
- Knowledge of how to build and use with RESTful APIs
- Strong knowledge of version control (i.e. git, etc.)
- Experience deploying Python applications into production.
- Working experience on Apache services.
- Knowledge of cloud services is a plus.
Qualification: Engineering from CSE/IT
Responsibilities:
- Hand on experience in Golang/Python/Ruby on Rails /Node.Js
- Must have at least 1+ years of experience in Team Handling
If you are exploring for opportunities to get a better work exposure & to get a chance to work for scalable products. Kindly go through the job description below & apply if you seem fit for this role.
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗠𝗮𝗻𝗱𝗮𝘁𝗲𝘀 :
JavaScript, MongoDB, NoSQL, NodeJS/Go/Ruby/Python Data Structure, Algorithms, Product company/ Startup experience.
𝗥𝗼𝗹𝗲𝘀 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
" 𝗬𝗼𝘂'𝗹𝗹 𝗱𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗯𝘂𝗶𝗹𝗱 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘁𝗼 𝗯𝗲 𝘂𝘀𝗲𝗱 𝗯𝘆 𝗳𝗮𝗿𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗴𝗿𝗶𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀".
-Be involved and participate in the overall application lifecycle
-Main focus on coding and debugging
-Collaborate with Front-end developers
-Build high-quality reusable code that can be used in the future
-Develop functional and sustainable web applications with clean codes
-Troubleshoot and debug applications
-Conduct UI tests and optimize performance
-Manage cutting-edge technologies to improve applications
-Collaborate with multidisciplinary team of designers, developers and system administrators
-Follow new and emerging technologies
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 2+ years.
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Patna / Work from Home
𝗦𝗮𝗹𝗮𝗿𝘆: As per market standards
Primary Location: Pune
Description:
Responsibilities -
● The candidate is expected to lead one of the key business areas end to end. This is pure
hands on role but he/she may need to mentor junior person in the team.
● Requirement gathering with business and get this prioritized in the sprint cycle.
● Come up with Project Architecture design and get the same approved from Tech Review
committee.
● Ensure quality and timely delivery.
Technical and Professional Requirements-
Required Tech Skills
● Very Strong fundamental of OOPs programming
● Very Strong at Java fundamentals, Multithreading, Streams
● Good understanding of Data Structure
● Good knowledge of any distributed caching /computing framework/tools
● Good at SQL query/optimization
Nice To Have (willing to learn)
● AWS Lambda (Serverless), Redis, Kinesis , Big Data , Sparx , spring boot , NoSQL
database , React Js, JMS/SQS , AWS Cloud, nodejs, python
● Well versed with latest technology stack on server side programming
● Good to have business knowledge of Loan management.
• Very Strong knowledge in PHP, MySQL, Javascript etc.
• Solid understanding in PHP frameworks like: Symfony, Codeigniter, Laravel etc.
• Development experience with Wordpress and other E- Commerce CMS.
• Experience of creating highly scalable, robust web applications.
• A solid understanding of the full web technology stacks (i.e. Lamp, Rest, API integration, Version control- Git,
and authentication schemes.
• Good to have development experience in JS frameworks like: Node JS, Angular JS, React Js etc.
• Good to have development experience in HTML, CSS, LESS, SASS, Grunt etc.
• Rigor in A / B Testing, test coverage and other web best practices.
• Familiar with Jira and Scrum process.
• Good to have knowledge on Ruby on Rails.
• Fluent in English Communication.
Job Description
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
What we are asking
- A fast-paced environment is something you feel really comfortable in
- Integration of user-facing elements developed by front-end developers with server side logic
- Professional working experience in Node.js
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions with MongoDB, file stores like AWS S3 or Heroku/AWS.
- Creating API for consumption using ExpressJS.
- Good Knowledge of ExpressJS middle-wares.
- Working experience with CI/CD, test- and deployment automation, and containers
Skills And Qualifications
- Strong proficiency with JavaScript.
- Strong knowledge of Node.js and ExpressJS and other related tech/middle-wares/options.
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Good to have deployment experience of NodeJS app on Heroku / AWS / Azure etc.












