Network Engineer

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Rapido is India’s largest bike taxi player focused on solving the first and last mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheeler are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4-wheelers.We have operations in close to 100 cities and are the undisputed market leader in this space. Growing close to 500% year-on-year, we have ambitious targets set for ourselves in the future as well.

What you will do :   

We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented.

Should have experience in data modelling, distributed system design, Microservice architecture and communications protocol and is passionate about writing code and the art of management

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience on software development and be able to manage complex programs. Overseeing development and implementation of programs. Providing technical leadership and support to software development teams. Your goal will be to ensure our internal IT framework operates properly.

Responsibilities:

• Understand company needs to define system specifications
• Plan and design the structure of a technology solution
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Oversee assigned programs (e. g. conduct code review) and provide guidance to team members
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Monitor systems to ensure they meet both user needs and business goals

Requirements:

• Proven experience as a Technical Architect
• Hands-on experience with software development and system administration
• Understanding of strategic IT solutions
• Experience in project management and service-oriented architecture (SOA)
• Knowledge of selected coding languages (e. g. JavaScript, Java)
• Familiarity with various operating systems
• Experience in cloud technologies
• Excellent communication skills
• Problem-solving aptitude
• Organisational and leadership skills

Role Competencies:

• Proven work experience as a Back-end developer.
• Hands on experience with programming languages like Java/NodeJS/Golang, JavaScript, Familiarity with Git,
• Database (SQL/Mysql/NO SQL).Good to have Kafka/queuing/messaging system.
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Strong knowledge of design principles, user interfaces, web standards and usability.

Functional Behavioral:

• Excellent analytical and time and people management skills.
• Teamwork skills with a problem-solving attitude.

Note: Since we are a media company, the role will require only media technical skills and you will be working on media technical operations. This role does not need any software testing or software production skills.

Primary Responsibilities
▪ To perform 100% linear watch-through for Audio, Video, & Subtitle content for a variety
of clients and formats (SD, Blu-ray, etc.) and ensure that these assets are free of any
errors.
▪ To carry out menu quality testing and functionality logic testing for a variety of clients.
▪ Report and document issues found using project-related checklists and internal
database.
▪ Communicating with offload units about project status, issues found, etc.
▪ Send daily updates of work to the team.
▪ Communicate and interact with the Production Manager, Authoring team, offloading
units, and associated departments regarding issues related to the project.
▪ Update OMS and time tracker on a project-to-project basis.
▪ Ensure on-time and accurate completion of projects.


Qualifications
Education
▪ 10+3 or equivalent
▪ Experience
- Freshers
▪ Skills
- Good knowledge of Office packages such as Word, Excel, etc.
- Excellent written and oral communication skills.
- Eye for detail in noticing issues, both minor and major, with respect to menu design,
audio, video & subtitles and functionality logic.
- Exposure to game/software testing is a plus.
- Knowledge of Adobe Photoshop, Premier, or other video/audio SW a plus.
- Exposure to AV equipment and other home-entertainment hardware is a plus.
- Must be comfortable with a computer and in tune with the latest technologies.
- Understanding of graphics, imagery and sound specifications, such as colours,
resolution, audio glitches etc, a plus.
- A dedicated and well-rounded individual with the ability to work well under pressure as
part of a team with tight deadlines.
- A keen interest in media and multimedia is required.
- Good eyesight and no obvious hearing defects.
- Keen interest in working with different types of software and hardware is required.
- Desire to learn new concepts and cross-train with other departments.
- An ability to learn quickly and effectively.
- Ability to solve problems under pressure.
- Good judgement and logical/analytical skills.

Experience - 2.0 - 6.0 Year(s)

Location : Bangalore/Gurgaon

Qualification : Any Graduation

Candidate should either be from Tier 1 college/working in a Tier 1 product based company

Looking for Candidates having 2 to 6 Year(s) of experience in Frontend Development and atleast 1.5 to 2 years of experience in React.js

Individual contributor role

Reporting to Tech Lead Directly