Creative Head

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

• Minimum of 3+ years of experience in software development required.
• Proficiency in C# is essential as it is the primary language used in .NET development here at Hexure.
• In-depth knowledge of the .NET framework, including its core components, class libraries, and APIs, is crucial. Understanding frameworks like ASP.NET, Entity Framework is important.
• Proficiency in HTML, CSS, and JavaScript is necessary for building user interfaces and client-side interactions. Knowledge of front-end frameworks like Angular or React can be advantageous.
• Experience with database technologies such as SQL Server or MySQL, including writing complex queries, designing efficient database schemas, and understanding database performance optimization.
• Understanding the software development lifecycle (SDLC) and agile methodologies is important. Familiarity with version control systems (ADO), issue tracking tools (JIRA), and continuous integration/continuous deployment (CI/CD) pipelines is beneficial.
• Object-Oriented Programming (OOP) and Design Patterns: Strong understanding of OOP concepts, SOLID principles, and design patterns (e.g., MVC, MVVM) for building maintainable and scalable applications.
• Experience working in an Agile scrum team environment.
• Knowledge of unit testing frameworks like NUnit or MSTest, as well as experience with debugging techniques and tools, is essential for ensuring application quality.
• Awareness of common security vulnerabilities and best practices for securing .NET applications, such as input validation, authentication, and authorization mechanisms.
• Proficiency in optimizing application performance, including techniques like caching, query optimization, and efficient resource utilization.

Description

DevOps Engineer / SRE

• Understanding of maintenance of existing systems (Virtual machines), Linux stack
• Experience running, operating and maintainence of Kubernetes pods
• Strong Scripting skills
• Experience in AWS
• Knowledge of configuring/optimizing open source tools like Kafka, etc.
• Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
• Optimizing and standardizing monitoring, alerting.
• Experience in Google cloud platform
• Experience/ Knowledge  in Python will be an added advantage
• Experience on Monitoring Tools like Jenkins, Kubernetes ,Nagios,Terraform  etc

Senior Staff Engineer - Delivery

Experience- 7.5-10 years

Job Location Remote (Anywhere in India)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Strong background in project management, consulting, cross-group collaboration skills and technical development background.
• Strong background in Agile and Scrum master.
• Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
• Fluent verbal and written language skills
• Experience in managing complex and highly technical development projects.
• Experience with technical leadership and end to end development.
• Strong understanding of technology and the ability to deep dive into a technology problem
• The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
• Strong understanding of agile metrics and processes

RESPONSIBILITIES:

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.