Director / Sr. Director - Client Services at Global Media Agency · Mumbai · 9 - 16 years · ₹25L - ₹40L / yr · Posted 27 Oct 2022
Roles - Director & Sr. Director (Client Services)
Exp - 9+ years
Location - Mumbai
About our Client:-
Our client is part of the global media agency with mission is to make advertising more valuable to the world. They do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.
As a Client Services Director, you will be responsible for the strategic, and day-to-day leadership of a key client account/s spanning all aspects of the business. You'll need to understand all our discipline areas deep enough to be able to advise on initiatives ranging from media campaigns to design & build projects to creative. Were looking for intelligent people who can passionately represent Essence, develop a talented team, ensure outstanding delivery to the client, and create opportunities for our relationship to blossom.
Some of the things we'd like you to do :-
- Put yourself in the clients mindset: develop their business like its your own. Use everything in your background and within Essence to advise, action and deliver outstanding results.
- Take direct responsibility for Essences strategic relationship with the client and the associated lifetime client
value.
- Actively support the client's commercial objectives through their strategic marketing planning - you will be expected to contribute across all channels.
- Mentor the internal team in their understanding of, and approach to, supporting the clients strategic marketing plan, and manage the day-to-day throughout of the team
- Ensure the operational excellence of campaigns, aligning to established best practices and processes.
- Continually assess team capabilities and look to resolve any gaps through the personal development of existing resources or by leading recruitment efforts
- Build and develop a deep understanding of the client's sector, the strategic issues, new initiatives and the client's competitive position; share this understanding with colleagues as appropriate and act as the source of
marketing knowledge for the sector.
- Provide ad hoc support to the client, as requested, to solve a broad strategic marketing problem.
- Identify opportunities for deepening the client relationship through innovation, the adoption of new marketing technologies and the use of a broader range of agency services.
- In particular, you'll need a very solid understanding of modern Internet technologies and how they can be used to guarantee marketing effectiveness.
- Use your understanding of the broader agency landscape to contribute to all agency meetings. Support the team in the delivery of ongoing services where requested
A bit about yourself :-
- Strong media planning experience across all channels.
- 9-15 years of experience working in an integrated agency environment.
- Proven track record of building and maintaining senior-level client relationships and ability to manage multiple internal and external stakeholders
- Proven experience coordinating and managing internal agency teams
- Experience leading a team and developing direct reports
- Extensive understanding of media optimization principles and an interest in driving campaign performance
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.
Key Responsibilities
- Serve as the main point of contact for assigned clients
- Ensure clients receive maximum value from E2M services
- Deliver an excellent client experience and manage escalations
- Coordinate with project managers, developers, designers, and SEO teams for timely delivery
- Gather feedback and represent client needs internally
- Drive renewals, retention, and account growth
- Track account health, budgets, timelines, and profitability
- Build trusted relationships and provide strategic guidance
- Identify risks early and implement solutions
- Collaborate across teams for a seamless client journey
Requirements
- 3–5 years of experience in a digital, creative, or web agency
- Experience managing or delivering web/digital projects
- Strong understanding of web technologies and digital marketing (no coding required)
- Ability to handle multiple accounts and priorities
- Clear and professional communication skills
- Proven record in client retention, growth, and profitability
- Strong relationship-building and stakeholder management skills
- Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
- Ability to work independently and collaboratively
- Experience working with Sales/Pre-sales/Account teams
- Strong presentation skills and attention to detail
- Experience working with North American clients and time zones
Job description
Role: Manager/Sr. Manager - Ad Sales
Revenue Generation, Media Sales
Responsibilities:
1. Achievement of Sales Targets/Revenue Generation
2. New Business Development- New Brands on board- First-time advertisers/maximum ; coverage with clients.
3. Client Servicing- Work on timely revert on Briefs/Presentations & Proposals/Post Eval/Reports/Build relationships with the clients
4. Tracking Advertisement campaigns of clients & accordingly design/pitch customised cinema campaigns for the clients.
5. Building pipelines and forecasting business
6. Handling collections / outstanding
7. Production House Partnerships – Build and maintain strong relationships with production houses to identify upcoming movie releases and trailer opportunities, and proactively pitch and secure trailer advertising business.
Essential Skills
-Must have hands on experience in media / space selling, concept selling, corporate selling.
-Industry experience, should understand the sales process and strong background. Strong sales person with great ability to network.
-Ability to handle & work under pressure.
-Excellent Communication skills.
-Prepare and present presentations to customers and potential customers.
Build and maintain strong, long-term relationships with existing and prospective clients.
Understand client requirements and recommend appropriate products or services.
Act as the primary point of contact for assigned clients.
Regularly follow up with clients to ensure satisfaction and identify new business opportunities.
Generate leads through referrals, networking, calling, and other business development activities.
Achieve assigned sales, revenue, and relationship-management targets.
Handle client queries, concerns, and escalations professionally and ensure timely resolution.
Coordinate with internal teams to ensure smooth service delivery.
Maintain accurate records of client interactions, follow-ups, and sales activities.
Identify opportunities for cross-selling and upselling.
Prepare and share periodic client and sales reports with management.
Stay updated on company offerings, industry trends, and competitor activities.
Build and maintain strong, long-term relationships with existing and prospective clients.
Understand client requirements and recommend appropriate products or services.
Act as the primary point of contact for assigned clients.
Regularly follow up with clients to ensure satisfaction and identify new business opportunities.
Generate leads through referrals, networking, calling, and other business development activities.
Achieve assigned sales, revenue, and relationship-management targets.
Handle client queries, concerns, and escalations professionally and ensure timely resolution.
Coordinate with internal teams to ensure smooth service delivery.
Maintain accurate records of client interactions, follow-ups, and sales activities.
Identify opportunities for cross-selling and upselling.
Prepare and share periodic client and sales reports with management.
Stay updated on company offerings, industry trends, and competitor activities.
About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar,
Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Group Head - Social Media
Experience Level: 5 - 6 Years (3 years in Agency set-up)
Location: Bangalore, Onsite
Job Overview: We are seeking an experienced and strategic-minded Group Head of Social Media to lead our client-based social media team. This role requires a dynamic individual who can ideate and execute
effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep
understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.
Job Description
1. Ideation and Strategy of Campaigns:
● Develop innovative and tailored integrated marketing strategies that align with the client's objectives, target audiences, and industry trends.
● Lead brainstorming sessions to generate creative campaign ideas, considering various platforms, formats, and engagement techniques.
● Collaborate with the creative team to conceptualize engaging content that resonates with the intended audiences.
2. Team Management:
● Lead, mentor, and inspire a team of social media account managers and executives.
● Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
● Foster a collaborative and innovative team culture that encourages the sharing of ideas and professional growth.
3. Client Management:
● Develop and maintain strong relationships with the clients through regular communication, meetings & strategic interaction.
● Clearly understand clients' goals, needs, and expectations and ensure that marketing and media strategies align with their business objectives.
● Present campaign proposals, strategies, and other integrated marketing reports to clients in a compelling and informative manner.
● Proactively address client concerns, feedback, and requests to ensure their satisfaction and long-term partnership.
Requirements:
1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
2. 5-6 years of proven experience in social media management within a client-based agency or related environment. (With a minimum of 3 years of agency experience)
3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
4. Profound understanding of social media platforms, algorithms, content formats, and best practices.
5. Proven track record of generating exceptional results via integrated marketing strategies (online + offline). {must have}
6. Strong analytical skills to interpret data and insights for continuous campaign optimization.
7. Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.
8. Proven leadership skills with experience in managing and developing high-performing teams.
9. Adept at managing multiple client relationships simultaneously and adept at handling client feedback and expectations.
10. Experience in presenting campaign strategies and performance reports to clients.
11. Detail-oriented, organized, and able to meet tight deadlines in a fast-paced environment.
12. Creative thinker with the ability to ideate innovative and tailored campaigns that drive engagement.
13. In-depth knowledge of the broader marketing landscape and how social media integrates into comprehensive strategies.
Job Role: Senior Social Media Account Manager
Experience Level: 3+ years
Location: Bangalore, On-site
Job Description:
● Create campaign strategies and monitor the execution to achieve the brand objectives.
● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
● Develop, implement and manage a brand's social media strategy on a monthly basis.
● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
● Measure the success of every social media campaign, as per required metrics.
● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
● Communicate with industry professionals and 3rd party vendors if and when required.
● Provide constructive feedback to the team(copy & design) to achieve desired results.
Requirements:
1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
2. 3+ years of proven experience in social media management within a client-based agency or related environment.
3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.
5. Profound understanding of social media platforms, algorithms, content formats, and best practices.
6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline)
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Social Media Account Manager
Experience Level: 2+ years in agency setup
Location: Bangalore, On-site
Job Overview:
We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.
Job Description:
● Create campaign strategies and monitor the execution to achieve the brand objectives.
● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.
● Develop, implement and manage a brand's social media strategy on a monthly basis.
● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.
● Measure the success of every social media campaign, as per required metrics.
● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.
● Communicate with industry professionals and 3rd party vendors if and when required.
● Provide constructive feedback to the team(copy & design) to achieve desired results.
Requirements:
● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).
● 2+ years of proven experience in social media management within a client-based agency or related environment.
● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.
● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.
● Profound understanding of social media platforms, algorithms, content formats, and best practices.
● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).
Client Servicing Manager
Location: Goregaon, Mumbai
Experience: 3–8 Years
Employment Type: Full-Time
Industry: Event Management
Job Summary
We are looking for an experienced Client Servicing Manager to manage client relationships, understand client requirements, coordinate event execution and ensure successful delivery of events.
The ideal candidate should have strong client-facing skills and experience in event management, corporate events, experiential marketing, BTL or related industries.
Key Responsibilities
- Act as the primary point of contact for clients and build strong, long-term relationships.
- Understand client requirements, briefs and objectives.
- Coordinate with internal teams, vendors and stakeholders for smooth event execution.
- Manage client expectations and provide appropriate solutions and alternatives.
- Ensure timely and successful delivery of events as per client requirements.
- Prepare regular account status reports and conduct post-event evaluations.
- Identify opportunities for account growth, upselling and cross-selling.
- Handle client concerns and resolve issues effectively.
- Maintain high levels of client satisfaction.
- Stay updated on event industry trends and provide relevant insights.
- Manage multiple projects simultaneously while meeting deadlines and quality expectations.
Candidate Requirements
- 3–8 years of experience in Client Servicing / Account Management.
- Experience in Event Management / Experiential Marketing / BTL / Corporate Events preferred.
- Strong client relationship and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong presentation, negotiation and coordination skills.
- Ability to manage multiple projects and work under pressure.
- Strong problem-solving and organizational abilities.
- Good knowledge of MS Office and CRM software.
- Bachelor's degree in Business Administration, Marketing, Hospitality or a related field.
- Candidates based in Mumbai preferred.
The Mission: TestMu AI
TestMu AI (formerly LambdaTest) is an AI-native platform moving software testing beyond automation into the era of agentic intelligence.
We provide end-to-end AI agents that manage the entire Quality Engineering lifecycle.
- Full-Stack AI Agents: Autonomously plan, author, and execute tests.
- Comprehensive Coverage: Supporting web, mobile, and enterprise apps.
- Real-World Testing: Scale execution across real devices and browsers.
- Continuous Optimization: Self-learning agents that enhance testing depth
What You’ll Own (and Ace)
You're not here to manage. You're here to lead, grow, and wow. Join a company that’s redefining how the world tests software. At LambdaTest, you’ll drive impact at scale and thrive in a high-growth, innovation-first environment.
You’ll Thrive Here If You Have
✅ Account Management Experience:
- 7-12 years of experience in Account Management within SaaS or enterprise technology.
✅ Account Management Skills:
- Proven success in managing large and complex accounts, including C-level stakeholder engagement.
- Strong relationship-building skills combined with commercial acumen.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce) and Excel for account planning.
✅ Bonus Skills:
- Knowledge of DevOps, QA tools, or cloud infrastructure is a plus.
Your Mission
🤝 Relationship Management
- Own key accounts and be their go-to point of contact
- Deep dive into usage patterns, feedback loops, and business needs
- Deliver insights that help clients scale smarter
📈 Business Growth
- Identify and close upsell/cross-sell opportunities
- Drive account renewals, expansions, and product adoption
- Focus on managing and growing Enterprise Accounts with significant revenue potential and intricate stakeholder relationships.
🎯 Performance + Coordination
- Track and report account performance regularly
- Collaborate with internal teams (Sales, CS, Product) to unlock value
- Resolve blockers and challenges without waiting to be asked
What Your Day Looks Like at LambdaTest
- Every day is dynamic, fast-paced, and full of opportunities to make an impact:
- Morning huddle to align goals with your pod
- Strategic calls with enterprise clients to drive engagement
- Deep dive into client metrics to identify new value opportunities
- Syncs with product, sales, and CS to resolve blockers and deliver exceptional service
- Time for learning, mentorship, and driving innovation in client strategies
- Wrap with a performance review and prep for a stronger tomorrow
Meet Your Mentors
Saahil Menoki - VP of Sales, A scale-driven SaaS leader with zero tolerance for mediocrity. Expect mentorship, autonomy, and high-growth momentum.
Growth Timeline at TestMu AI
Your role isn’t a stop, it’s a launchpad.
Here's an overview of what growth looks like here based on your performance:
Perks That Matter
- Comprehensive Health Insurance: 100% premium covered for you + family (spouse, kids, parents), with cashless claims, maternity, and annual check-ups.
- Meals On Us: Fresh, daily lunch and dinner served at the office.
- Cab Facility: Safe, GPS-enabled transport for eligible shifts, home-office-home.
- POD Engagement Budgets: Quarterly team-building budgets to bond, celebrate, and collaborate.
- Flexible Work Culture: Hybrid setup, flexible hours, and WFH reimbursements based on role/team.
Why TestMu AI?
- Real impact, global scale
- A launchpad for leadership
- Inclusive, learning-obsessed culture
- Top-tier perks: Full health cover (incl. parents), fresh meals, safe commute, WFH support
This isn’t just a job. It’s where your career takes flight.
Apply now and start building what’s next.
Apply for this job
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Full Stack Developer - Averlon