Marketing Manager

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Key Responsibilities*

* Drive outbound and inbound sales efforts to convert qualified leads into successful customers

* Plan and execute targeted calling strategies to achieve monthly and quarterly revenue goals

* Identify opportunities for upselling and cross-selling across the company’s service portfolio

* Maintain accurate customer interaction records and sales pipeline updates through CRM systems

* Work closely with marketing and product teams to optimize sales pitches and improve conversion rates

* Handle customer queries, objections, and concerns effectively to build trust and close deals

* Monitor sales performance metrics and recommend strategies for continuous improvement

* Support, guide, and mentor junior sales team members to enhance overall team productivity

Required Skills & Qualifications*

* 3–5 years of proven experience in tele sales, preferably in the digital, tech, or online services sector

* Strong communication, persuasion, and negotiation abilities

* Excellent relationship-building and customer handling skills

* Proficiency in CRM tools and sales performance tracking

* Self-motivated with the ability to thrive in a target-driven environment

* Analytical mindset with a focus on achieving and exceeding business goals

* Strong team collaboration and leadership capabilities

Employment Type : Permanent

Job Title: Software Developer - Java

Experience required: 1.6+ years

Job Location: My Home Hub, Hitech City (WFO)

Company name: Posidex Technologies

Website: http://www.posidex.com/">www.posidex.com

Job Summary

• Full stack Java Developer with working knowledge in Angular, Spring Boot and Web Services.
• Able to develop front end web applications.

Responsibilities and Duties:

• Developing front end web applications in Angular.
• Develop Webservices in SOAP and Rest.
• Develop MVC based application using Spring FrameWork
• Able to Multitask and work under tight deadlines
• Must be an effective problem solver
• Excellent communication skills.

Required Experience and Qualification:

• Qualification can be  B.Tech/M.C.A
• 2+ years of experience working with Core Java, J2EE,Angular, Spring framework and  Spring Boot
• Experience in creating modules ,components  and integrating in Angular
• Experience in Building MVC based Web Application Using JSP/ spring framework.
• Experience in Apache Tomcat and Web Services(Rest/Soap)
• Good knowledge of OOPS concepts, Spring version 4.x, Spring Dependency Injection (IOC, MVC, JDBC, JMS, etc)
• Good knowledge of Restful services , SQL and relational databases like Oracle
• Good knowledge of XML Parsers, XML Schema, JAXB,
• Experience in Git.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.

For Females Category

Excellent Verbal Communication Skills

We are currently looking "BUSINESS DEVELOPMENT EXECUTIVE" for our branch office in Noida, UP.

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.

Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

• 0-5 years of experience as BDE/BDM.
• In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.
• Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.

Benefits:

• Employee friendly Corporate Work culture
• Excellent Salary structure
• Day Shift with Saturday and Sunday fixed Off
• Best in class infrastructure
• In-House Meals are available.
• Strong recognition for our employees, giving them excellent career path.

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Company Website links:

www.headfield.com

JOB OPENING FOR MNC COMPANY

Job Description for Ruby on Rails Developer:-

Experience: 1 - 4 Years 
  

Job Description:-

• 1 - 4 years of experience with Ruby and web development with Rails
• Experience with Test-Driven Development
• MySQL/PostgreSQL or other relational databases
• Experience with job processing queue (resque, etc.)
• Excellent communication and analytical skills
• Strong requirements gathering, analysis and questions skills
• Ability to contextualize a problem, and understand who the stakeholders are and how it fits in the system before diving into a problem
• Agile, Continuous Delivery and software release methodologies
• Bachelor’s degree or equivalent industry experience
• OS X or *nix Command Line Proficiency
• Ability to manage own work

Nice to have skills:

• Familiarity with OOP principles
• Elixir / Phoenix and familiarity with FP principles
• Docker, Kubernetes or other virtualization infrastructure
• Ability to manage a project
• Other: JavaScript, Rspec, Git, Redis, REST APIs, GraphQL, Domain-Driven Design

Minimum Qualifications:

• Minimum 5 years of experience with Java platform and technologies.
• Minimum 5 years of experience with HTML5, CSS and Angular.
• Experience with enterprise level application design and development is a must.
• Expert level knowledge in Java Spring framework, JHipster, PostgreSQL, HTML5, Angular, CSS
• Must have previously worked in an environment using version control systems such as Bitbucket.
• Good knowledge of RDBMS such as Postgres and MySQL. Should be proficient in SQL and assessing performance of queries. Some ability to monitor and maintain the database is needed.
• Experience with AWS RDS is MUST.
• Minimum 3 years of experience deploying Java applications on the AWS cloud.
• Ability to handle front-end development (Angular JS) is a MUST.
• Experience working with Monday, Atlassian project management tools (JIRA/Bitbucket/Confluence) or similar is a must.