Marketing Cordinator

Telesales Representative - International Call Center

Job Summary:

BERG INFOTECH LLP is seeking a highly motivated and results-driven Telesales Representative to join our international call center team. The successful candidate will be responsible for making outbound calls to potential and existing international customers (e.g., Australian market), promoting and selling our products/services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced, target-driven environment.

Job Title: International BPO – Voice Process

Location: WZ-409C, Top Floor, Janak Park, New Delhi-110064

Shift Timing: 

1.   Mon to Fri-05:30 AM - 02:00 PM

2.   Sat 05:00 AM - 11:30 AM

Salary: Best in the Industry + Lucrative Incentives

Experience: 

8 months – 1 years (International Voice/Sales preferred)

Key Responsibilities

·        Conduct outbound calls to potential clients using provided databases and leads.

·        Present, promote, and sell products or services, using compelling arguments to prospective customers.

·        Understand customer needs and requirements to offer tailored solutions and effectively close sales deals.

·        Achieve and exceed monthly, weekly, and daily sales targets and quotas.

·        Handle customer objections and address complaints in a professional, cool-tempered manner to preserve the company's reputation.

·        Maintain and update the customer relationship management (CRM) system with accurate records of calls, sales, and customer information.

·        Follow up on leads and opportunities to ensure customer satisfaction and encourage repeat business.

·        Collaborate with the sales team and other departments to optimize sales strategies and improve overall customer service processes.

·        Stay updated with product knowledge, company policies, and industry trends (e.g., the Australian energy market) to provide accurate information. 

Qualifications and Skills

·        Proven experience as a Telesales Representative or in another sales/customer service role, preferably in an international BPO setting.

·        Excellent verbal communication and interpersonal skills, with strong command of English (additional languages a plus).

·        Strong negotiation and persuasion abilities with a proven track record of meeting or exceeding sales quotas.

·        Ability to handle rejection and maintain a positive, resilient attitude.

·        Proficiency in using CRM software (e.g., Salesforce) and MS Office Suite.

·        Outstanding time management and organizational skills, with the ability to multitask effectively in a fast-paced environment.

·        High school diploma or equivalent required; Any Bachelor's degree or a related field is an advantage.

·        Flexibility to work Early Morning Shift

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

What will you do at Fynd?

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Be the 1st person to report the incident.
• Debug production issues across services and levels of the stack.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realise it.
• Building automated tools in Python / Java / GoLang / Ruby etc.
• Help Platform and Engineering teams gain visibility into our infrastructure.
• Lead design of software components and systems, to ensure availability, scalability, latency, and efficiency of our services.
• Participate actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs are met and driving Problem Management for permanent remediation.
• Participate in on-call rotation to ensure coverage for planned/unplanned events.
• Perform other task like load-test & generating system health reports.
• Periodically check for all dashboards readiness.
• Engage with other Engineering organizations to implement processes, identify improvements, and drive consistent results.
• Working with your SRE and Engineering counterparts for driving Game days, training and other response readiness efforts.
• Participate in the 24x7 support coverage as needed Troubleshooting and problem-solving complex issues with thorough root cause analysis on customer and SRE production environments
• Collaborate with Service Engineering organizations to build and automate tooling, implement best practices to observe and manage the services in production and consistently achieve our market leading SLA.
• Improving the scalability and reliability of our systems in production.
• Evaluating, designing and implementing new system architectures.

Some specific Requirements:

• B.E./B.Tech. in Engineering, Computer Science, technical degree, or equivalent work experience
• At least 3 years of managing production infrastructure. Leading / managing a team is a huge plus.
• Experience with cloud platforms like - AWS, GCP.
• Experience developing and operating large scale distributed systems with Kubernetes, Docker and and Serverless (Lambdas)
• Experience in running real-time and low latency high available applications (Kafka, gRPC, RTP)
• Comfortable with Python, Go, or any relevant programming language.
• Experience with monitoring alerting using technologies like Newrelic / zybix /Prometheus / Garafana / cloudwatch / Kafka / PagerDuty etc.
• Experience with one or more orchestration, deployment tools, e.g. CloudFormation / Terraform / Ansible / Packer / Chef.
• Experience with configuration management systems such as Ansible / Chef / Puppet.
• Knowledge of load testing methodologies, tools like Gating, Apache Jmeter.
• Work your way around Unix shell.
• Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
• A focus on delivering high-quality code through strong testing practices.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University: We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

Mandatory Criteria :

• Candidate must have Strong hands-on experience with Kubernetes of atleast 2 years in production environments.
• Candidate should have Expertise in at least one public cloud platform [GCP (Preferred), AWS, Azure, or OCI).
• Proficient in backend programming with Python, Java, or Kotlin (at least one is required).
• Candidate should have strong Backend experience.
• Hands-on experience with BigQuery or Snowflake for data analytics and integration.

About the Role

We are looking for a highly skilled and motivated Cloud Backend Engineer with 4–7 years of experience, who has worked extensively on at least one major cloud platform (GCP, AWS, Azure, or OCI). Experience with multiple cloud providers is a strong plus. As a Senior Development Engineer, you will play a key role in designing, building, and scaling backend services and infrastructure on cloud-native platforms.

# Experience with Kubernetes is mandatory.

Key Responsibilities

• Design and develop scalable, reliable backend services and cloud-native applications.
• Build and manage RESTful APIs, microservices, and asynchronous data processing systems.
• Deploy and operate workloads on Kubernetes with best practices in availability, monitoring, and cost-efficiency.
• Implement and manage CI/CD pipelines and infrastructure automation.
• Collaborate with frontend, DevOps, and product teams in an agile environment.
• Ensure high code quality through testing, reviews, and documentation.

Required Skills

• Strong hands-on experience with Kubernetes of atleast 2 years in production environments (mandatory).
• Expertise in at least one public cloud platform [GCP (Preferred), AWS, Azure, or OCI].
• Proficient in backend programming with Python, Java, or Kotlin (at least one is required).
• Solid understanding of distributed systems, microservices, and cloud-native architecture.
• Experience with containerization using Docker and Kubernetes-native deployment workflows.
• Working knowledge of SQL and relational databases.

Preferred Qualifications

• Experience working across multiple cloud platforms.
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
• Exposure to monitoring, logging, and observability stacks (e.g., Prometheus, Grafana, Cloud Monitoring).
• Hands-on experience with BigQuery or Snowflake for data analytics and integration.

Nice to Have

• Knowledge of NoSQL databases or event-driven/message-based architectures.
• Experience with serverless services, managed data pipelines, or data lake platforms.

Position: Senior Analyst QA (Automation Testing)

Experience: 4-6 years

Years Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam.

Roles and Responsibilities:

• Responsible fortesting Web Application.

• Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry.

• Responsible for writing clear, concise, and comprehensive test plans and test cases.

• Handle ClientInteractions

Desired Profile:

• Extensive experience in Automation Testing of web application

• Experience in Manual Testing

• Hands-on testing experience on Selenium, Appium, QMetry.

• Strong knowledge ofsoftware QA methodologies, tools, and processes • Experience with performance and/orsecurity testing is a plus.

• Excellent Communication Skills & Client Interactions.

Good to Have:

• Experience in manual testing

• KPI driven

• Should be a team player

• Independently evaluates issues and proposes solutions

• Raises issues/concerns on time

• Good if he/she has experience testing AI/ML model

Qualifications:

MCA, BE/B.Tech - All Regular - 65% Above 

Role: QA LEAD

Experience: 8 – 9 years

Responsibilities:

• Manual and Automation testing,
• ETL Testing, Basic SQL queries, API testing using Postman, Selenium-Java/Python, Develop Automation Framework experience from scratch
• At least 2 -3 years of Automation testing experience on Selenium or Cypress hands on experience in any Low-code Test Automation tool
• Manufacturing domain knowledge, Product testing, Agile/Scrum, Azure/JIRA, Katalon Studio (or any record and playback testing tool)
• GitHub,hands-on, Docker hands on experience
• Lead QA team and work as an individual contributor
• Reporting to QA Manager/Release Manager
• Team Management, Provide Trainings to team, Functional KT
• Test Plan, Test Scenarios, Test Case draft, Review
• Send Weekly QA Status report to stakeholders
• Send QA summary report on every release
• Prepare UAT Release notes
• UAT testing, Bug Triage, Regression testing
• Good in Test Effort Estimation
• Self-Driven
• Excellent communication and critical thinking skills.
• Expert in Agile Project Methodology using Azure DevOps board for bug management applied to product/project development.

About the role:

1. Around 8-9 years of experience in QA testing that includes around 2 years as a QA Lead and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Telecom domains.
2. Experience with functional and automated testing on web application
3. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
4. Experience with Agile software development (Scrum)
5. API testing
6. Experience in both manual and automation testing with Selenium (Java/Python)
7. Strong experience with executing stored procedures for ETL and SQL queries to perform the Database testing.
8. Experience working on Reports data validation.
9. Experience in developing test plans, test cases, defect logging.
10. Actively involved in GUI, Functional, Integration, System, Regression, E2E testing, Post Validation Test, User acceptance, and Database testing
11. Familiarity of Quality Assurance standards, processes methodologies and strategies
12. Strong in analysing business requirements and specifications and development of test plans, test scripts, test cases and executing them
13. Experience in leading a testing team, assigning, and tracking tasks provided to team members
14. Self - motivated, team-oriented individual with strong problem-solving abilities
15. Good to have – Experience in testing AI based web application
16. Work with Release Manager to make sure Release process is followed in all the phases of SDLC and defined checkpoints, entry and exit criteria are met

W E ' R E H I R I N G !

If you are looking for an exciting and rewarding career path in the IT sector, check out our vacancy! #applynow

➡️ PHP Developers

#experience:- 1 year to 2 years

Should have good experience in PHP, MySQL, jQuery, Ajax development

Knowledge of Codeigniter, WordPress will be advantage

#Perks

~ Every 2nd Saturday : Half Day

~ Festival holidays

~ Leadership opportunity

~ Efficient Employee Engagement Activities

~ Career growth opportunities

~ Friendly Environment

~ Best Salary package

Location: Nanpura, Surat

Preferred Surat located candidate.

Salary: No Bar for the right candidate 

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.