Market Research Analyst-Trainee

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Role Description

As an Embedded Firmware Engineer, you will be part of the core R&D electronics team responsible for firmware development and system integration for various IoT-enabled and electromechanical systems. This role demands strong expertise in embedded programming, board-level design, and testing, along with a problem-solving mindset to bring innovative smart products to life.

Mandatory Criteria

• 2+ years of hands-on experience in Embedded Firmware development.
• Proficiency in Embedded C/C++ and strong debugging skills.
• Understanding of hardware design fundamentals and PCB-level integration.
• Experience working with STM32 and ARM Cortex M series controllers.
• Familiarity with RTOS frameworks and tools like KEIL, CUBEMX, or Atolic True Studio.
• Exposure to motor driver control systems and sensor integration.
• Strong analytical and troubleshooting mindset.

If interested kindly share your updated resume at 82008 31681

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Job description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application.

Responsibilities:

Have the passion and experience for building responsive, elegant and engaging experiences with future friendly web technologies

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code with proper documentation

Design and implementation of low-latency, high-availability, and performance applications

Implementation of security and data protection

Integration of data storage solutions

Continually keep yourself and your design team updated with the latest changes in your industry’s standards

Requirements

1+ years Experience

Strong proficiency with JavaScript

Knowledge of Node.js, Express.js and other frameworks required to create a scalable and effective application

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of basics of SQL and/or NoSQL databases

Very strong understanding of working with at least one SQL or NoSQL database in node js(Without ORM preferably)

Understanding of commonly used node modules

Good understanding of server-side templating languages

Good understanding of server-side CSS pre-processors such as SASS, LESS, etc.

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance

User authentication and authorization between multiple systems, servers, and environments using OpenID, OAuth2.0, etc.

Creating secure and scalable APIs using standards like REST API, GraphQL, etc.

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimising output to match the specific platform

Creating database schemes that represent and support business processes

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as GIT Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills.

About LikeMinds: Platform for creators to build communities and monetize them: Social Networks have become more media platforms than “social” platforms. They are not designed to make real human connections. Demand for more intimate online places is higher than ever. Communities are in huge demand! Also, these “Ad-driven” platforms only reward top creators. Most creators are left out - no matter how engaged their audience is. They have to constantly beat algorithms to reach out to their own audience. Over 50 million people around the world consider themselves creators. 97% of them aren’t getting paid. As a result creators are flocking to platforms like Slack, Discord, WhatsApp & Telegram - none of which were built either for community engagement or creator monetization. Community creators have to go through the pain of managing multiple third party tools to engage and monetize their community. LikeMinds helps creators to convert their audience into a branded private community. They can monetize it by selling digital products like memberships, group chats, events, consultations and courses. As a platform purpose-built for community entrepreneurs, LikeMinds has inbuilt tools for member acquisition, onboarding, retention, moderation, monetization, and referrals. Our platform enables creators to drive high engagement and belonging via chat rooms, events, polls, member directory, and rewards. These features are in addition to powerful business tools like community website, subscription management, event reminders, analytics dashboard, cohort creation, in-app banners, data export, and much more. Custom integrations are also available for creators with existing assets.In the last few months, we have helped 100+ creators monetize their communities. These include entertainers, fitness & wellness trainers, professional domain experts, language instructors, life coaches, financial experts, micro-entrepreneurship coaches, and exam prep coaches. We are a team of entrepreneurs, techies and community builders with credible backgrounds supported by 2 large VCs.

Job Description:

1. Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
2. 2+ years of practical experience in Native Android Development
3. 2+ years of experience using Kotlin/Java
4. Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
5. Designing applications with latest frameworks and architecture such as MVVM, etc.
6. An excellent understanding of best practices for concurrency and threading is a big plus
7. A disciplined approach to development, testing, documentation and code structure in a team environment
8. A constant desire to improve, learn more and take things higher
9. Having worked with the Realm database and dagger is a big plus

Role:

We are looking for a committed, confident and self-driven designer with a zeal for problem solving. You should have a willingness to work collaboratively in a fast-paced environment. Experience of working on a fintech/ financial product is a plus.

 Key Responsibilities:

• Lead design efforts in a fast-paced agile environment
• Gather user requirements and envision the product
• Perform market and user research, including contextual inquiry, product feedback, data analysis, or competitive research
• Collaborate with all stakeholders to define problems & goals, clarify personas and map user flows.
• Create wireframes and transform wireframes to intuitive & user-friendly low/high fidelity mockups and iterate.
• Build functional prototypes
• Analyse and test design solutions
• Design icons, Illustrations, etc. 

Eligibility:

• 5 to 10 years of experience with end-to-end product design
• Passionate about creating great user experiences and other areas of design and innovation
• Excellent design skills with a clean, simple aesthetic
• Knowledge of design and prototyping tools like Illustrator, Photoshop, Sketch, XD, etc.
• Online portfolio or work samples
• Good communication skills

Good to have:

• Ability to hand-code HTML/CSS, and/or JavaScript
• Knowledge of animation/ video editing 
• Experience creating and implementing and maintaining a design language

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee and health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!