Manual Tester

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

About Us:

At Tradelab Technologies, we engineer the future of finance. From high-speed trading platforms

to intelligent risk systems, we build next-gen technology solutions that power leading financial

institutions globally. Based in Bengaluru, we combine deep domain knowledge with software

craftsmanship to solve some of the most complex challenges in FinTech.

If you're excited by the intersection of finance and technology, and you're ready to lead high

impact projects with autonomy and influence — this is your opportunity.

What We Expect:

The Role:

We’re looking for an experienced and driven Senior Project Manager to independently lead strategic projects in the trading and capital markets domain. This role is designed for someone who thrives in

client-facing environments, has a solid grip on software delivery in trading systems, and can bridge business requirements with technical execution — confidently and independently.

• 8+ years of project management experience, with at least 5 years in a trading platformt environment.

• Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

• Strong understanding of SOW structuring, commercial terms, and delivery contracts.

• Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

• Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

• Excellent communication, stakeholder management, and leadership skills — you can manage up,

down, and across.

• Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.What You Will Do:

• Independently manage end-to-end delivery of FinTech projects — from initial scope

definition to go-live.

• Evaluate feasibility of incoming client requirements — analyze scope, assess risks, and

align with engineering leads for accurate estimations.

• Drive Agile delivery across multiple squads — ensuring quality, velocity, and adaptability.

• Collaborate with product managers, developers, QA, DevOps, and architects for seamless execution.

• Own project delivery from start to finish — manage scope, timelines, resources, and risk.

• Manage key client relationships, gather requirements, and ensure alignment throughout the project lifecycle.

• Drive the creation, review, and execution of Statements of Work (SOWs) — defining deliverables, dependencies, and budgets.

• Conduct feasibility analysis for incoming client requirements and coordinate with tech leads for impact estimation.

• Ensure on-time delivery of project milestones, proactively tracking progress and resolving blockers.

• Maintain high quality standards — enforce review processes, testing gates, and best practices throughout development.

• Oversee deployment planning and execution, ensuring production rollouts happen smoothly, securely, and with minimal downtime.

• Mitigate risks, manage dependencies, and escalate roadblocks whenneeded — always staying ahead of delivery curveballs.

• Apply Agile methodologies to drive iterative development and continuous improvement.

• Manage stakeholder expectations and keep communication channels active, transparent, and forward-looking.

• Mentor junior PMs and contribute to refining delivery frameworks within the organization.

Must-Have Skills:

• 8+ years of project management experience, with at least 5 years in a trading platform environment.

• Proven track record in client-facing roles, including requirement gathering, expectation management, and solution alignment.

• Strong understanding of SOW structuring, commercial terms, and delivery contracts.

• Ability to analyse client requirements for technical feasibility and prioritize features based on business value and effort.

• Familiarity with trading protocols (FIX), market data flows, OMS/EMS, and post-trade workflows.

• Excellent communication, stakeholder management, and leadership skills — you can manage up, down, and across.

Nice-to-Have Skills:

• Certifications like PMP, CSM, PMI-ACP, or Agile Coach credentials are a plus.

Why Join Us?

• Domain Depth: Tackle real-world challenges in capital markets, algo trading, and financial data platforms.

• Intelligent Teams: Work with top-tier engineers, architects, and FinTech veterans.

• Energizing Work Environment: In-office collaboration with a start-up feel and enterprise-grade problems.

• Global Projects: Deliver solutions that are used by trading desks and financial institutions worldwide.

• Leadership Path: Clear career growth into program management or portfolio leadership.

• Perks & Benefits: Competitive salary + performance-based bonuses, Health insurance, Training programs and certification sponsorship, Free Catered meals, coffee, tea etc, Knowledge-sharing

sessions, tech talks, and team-building events.

Key Responsibilities:

● Work closely with product managers, designers, frontend developers, and other

cross-functional teams to ensure the seamless integration and alignment of frontend and

backend technologies, driving cohesive and high-quality product delivery.

● Develop and implement coding standards and best practices for the backend team.

● Document technical specifications and procedures.

● Stay up-to-date with the latest backend technologies, trends, and best practices.

● Collaborate with other departments to identify and address backend-related issues.

● Conduct code reviews and ensure code quality and consistency across the backend team.

● Create technical documentation, ensuring clarity for future development and

maintenance.

Requirements;

● Experience: 4-6 years of hands-on experience in backend development, with a strong

background in product-based companies or startups.

● Education: Bachelor’s degree or above in Computer Science or a related field.

● Programming skills: Proficient in Python and software development principles, with a

focus on clean, maintainable code, and industry best practices. Experienced in unit

testing, AI-driven code reviews, version control with Git, CI/CD pipelines using GitHub

Actions, and integrating New Relic for logging and APM into backend systems.

● Database Development: Proficiency in developing and optimizing backend systems in

both relational and non-relational database environments, such as MySQL and NoSQL

databases.

● GraphQL: Proven experience in developing and managing robust GraphQL APIs,

preferably using Apollo Server. Ability to design type-safe GraphQL schemas and

resolvers, ensuring seamless integration and high performance.

● Cloud Platforms: Familiar with AWS and experienced in Docker containerization and

orchestrating containerized systems.

● System Architecture: Proficient in system design and architecture with experience in

developing multi-tenant platforms, including security implementation, user onboarding,

payment integration, and scalable architecture.

● Linux Systems: Familiarity with Linux systems is mandatory, including deployment and

management.

● Continuous Learning: Stay current with industry trends and emerging technologies to

influence architectural decisions and drive continuous improvement.

Benefits:

● Competitive salary.

● Health insurance.

● Casual dress code.

● Dynamic & Collaboration friendly office.

● Hybrid work schedule.

Industry

• IT Services and IT Consulting

Employment Type

Full-time

Organised appointments, meetings, and follow-ups with Doctors, Distributors, hospital/healthcare staff

2. Coordinate day-to-day sales operations, including tracking inquiries, managing documentation, and maintaining customer databases.

3. Support the identification of new business opportunities by preparing preliminary information, product details, and relevant documents for the sales team.

4. Facilitate communication between the company and healthcare professionals such as doctors, nurses, pharmacists, technicians, and clinicians.

5. Prepare and maintain sales reports, performance summaries, and monthly/weekly MIS data.

6. Assist in preparing Tenders, quotations, proposals, agreements, and contracts for new and existing distributors.

7. Updating statutory compliances as required by the company time to time

8. Ensure timely follow-ups with clients, distributors, and internal departments to maintain smooth sales operations.

9. Work closely with the Purchase, Accounts, and Dispatch teams to ensure timely execution of order processing and delivery.

10. Support payment tracking, expense records, and documentation related to sales activities.

11. Maintain strong customer relationships through regular communication and service coordination

12. Any other work pertaining to purchase or commercial activities will be intimated time to time

Job Summary:

We are seeking a passionate and energetic Fashion Assistant to support our brand and design teams across various functions including styling, trend research, product development, and campaign coordination. This role is ideal for someone who understands contemporary fashion, follows global trends, and is eager to grow within a fast-paced retail and lifestyle environment.

Key Responsibilities:

• Assist in product styling and coordination for lookbooks, catalog shoots, and e-commerce platforms.
• Coordinate with buying, merchandising, and marketing teams for sample tracking, approvals, and visual consistency.
• Track competitor trends, pricing strategies, and category-wise product offerings.
• Prepare presentation decks, swatch files, and styling concepts for seasonal launches.

Job Summary:

We are seeking an experienced SFCC B2B Developer to join our team. The successful candidate will have a strong background in developing and implementing B2B commerce solutions on the Salesforce Commerce Cloud platform. The ideal candidate will have expertise in SFCC's B2B features, including account management, order management, and pricing.

Key Responsibilities:

- Design and develop B2B commerce solutions on SFCC

- Implement SFCC's B2B features, including account management, order management, and pricing

- Integrate SFCC with external systems, such as ERP and CRM

- Troubleshoot and resolve technical issues

- Collaborate with cross-functional teams, including sales, marketing, and customer service

Requirements:

- 3+ years of experience with SFCC development

- Strong understanding of SFCC's B2B features and functionality

- Experience with JavaScript, HTML, and CSS

- Experience with SFCC's APIs and integration tools

- Strong problem-solving skills and attention to detail

- Excellent communication and collaboration skills

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• eact.js Developer Requirements:

  • Bachelor’s degree in computer science, information technology, or a similar field.
  • Previous experience working as a react.js developer.
  • In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Experience with user interface design.
  • Knowledge of performance testing frameworks including Mocha and Jest.
  • Experience with browser-based debugging and performance testing software.
  • Excellent troubleshooting skills.
  • Good project management skills.

Roles & Responsibilities

As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.

To be successful, you must have a self-driven mindset, go getter attitude.

The responsibilities include:

• Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements
• Carrying out DevOps activities which includes creating Jenkins pipeline

Key Skills

Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.

• Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
• Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
• Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
• Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
• Willing to working with latest Cloud and Container technologies like AWS
• Experience with both external and embedded databases. NoSQL DB experience is good to have
• Implementing unit testing using frameworks like JUnit, Mockito, etc.
• Proficient understanding of code versioning tools, such as Git
• Familiarity with Maven (Other building tools Ant and Gradle are good to have)
• Familiarity with continuous integration
• Good understanding of Agile practices

• Demonstrates strong proficiency across the Auto Industry value chain and related best practices. Possess expertise in one or more Functional areas Sales & Aftersales, Logistics, Dealer Management, etc.
• Conversant with more visual, more design-thinking based, and more agile lightweight approaches such as customer personas, customer journeys, service blueprints, story maps, etc
• Experience in agile methodology performing the role of product owner and have worked on at least 1 agile tool (eg. JIRA)
• Conversant with Spoken and Written German and English
• Global exposure to a multi-cultural organization structure                                           

Educational Qualifications:

• B.E./B. Tech/M. Tech. – Mechanical, Instrumentation, Industrial, Communication, Electronics, Comp. Science etc.
• PGDM/MBA – Supply Chain, Operations, Marketing, Finance, IT, etc.
• Any relevant certification will be an added advantage – Six Sigma, APICS, SCOR, PMP, etc.