Manual Tester

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Responsibilities:

• Research, design and build highly reliable, available and scalable solutions that can

handle Millions of API calls across systems.

• Own large technical deliverables and execute in a structured manner, complete ownership

of functional Services that your team is responsible for.

• Take the accountability of the overall health of the products you build and predictability

of the deliverables of your team.

• Platformism components as libraries, utilities and service and promote reuse.

• Be able to conceptualize and develop prototypes quickly.

Requirements

• Ability to take ownership of projects under the guidance of your mentor.

• Must be an excellent problem solver.

• Must be familiar with one of the languages Java, Spring, Hibernate, microservices etc.

object-oriented high level proprietary or open-source language with strong programming

constructs.

• Solid understanding of DS and algorithms, OOP concepts, and MVC architecture.

• Should be atleast having 10 + years of exp with scaled startups / high growth startups
• Preferably have done 0-1 or 1-10 (build things from scratch in HR & have scaled it )
  
  

  Roles & Responsibilties

  Roles & responsibilities :

  • You will work closely with the senior most leadership and will be responsible to build and drive HR strategy across functions to foster organisation growth.
  • Create a conducive culture that enables the team to grow the organisation & themselves.
  • Set up policies and processes and create an employer brand in the market.
  • Leadership role with fast growing early age startup
  • Work closely with senior stakeholders in a high impact rol

  Experience and Qualifications

  • Overall 12+ years experience in HR post MBA from a reputed B-School.
  • Having worked in an online/ digital start up ecosystem is a must.
  • Experience working as a HR Business Partner, HR Operations, HR Generalist, TA etc.
  • Strong business acumen with experience managing a team and diverse stakeholders.

  What’s an offer

  An excellent opportunity to work with a well funded early age start up in their fast growing set up in a leadership role working closely with a strong leadership team of expert professionals.

• 8+Years of Exp in C++ Developement

Software: C++, Jenkins, Visual Studio, Linux, CheckMarx, GitHub, Google test framework.

Application Architecture: Scalable, Resilient, Cloud deployable, high performance based.

DB: Oracle

Libraries: CPLEX (knowledge of CPLEX is a plus)

*forward your resume to (ambikadotj@semperfidotcodotin)(dot - .)

) 2+yrs of strong experience in Java/J2EE technologies (Core Java, Spring, Springboot, Hibernate, 

JPA, Microservices)  

*) Experience with working on Java 8.0 and its emerging road map for 11  

*) Hands on experience in Springboot and good knowledge of MySQL, MongoDB  

*) Hands on experience in working with Angular 6 and above. Experience working with product 

management and UI/UX designers having knowledge of advanced Javascript, JQuery  

*) Working knowledge on components, modules, data/event bindings, templates, using and creating 

directives, writing routes, services, forms and models  

*) Solid understanding of the full frontend and backend development life cycle  

*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)  

*) Experience with Webservices (SOAP and REST) and API integration. Good knowledge of JSON and 

Swagger and Postman is required  

*) Experience with web application servers like Tomcat, Jetty, JBoss. Knowledge of Kafka with MQTT 

would be an added advantage  

*) Experience with TDD, code testability standards, JUnit  

*) Experience in managing configurations and deploying and hosting applications in AWS  

*) Experience with DevOps tools like Git, Maven, SourceTree, Jenkins, Docker and CICD model of 

development   

1. Key Accountabilities

1. Skills Required for the role

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy & Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.
• You have the autonomy to shape your role, and drive your own learning and growth. 

Opportunity

• You will be a part of world class sporting events
• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation
  
  

Role

We are looking for a tech enthusiast who can work with us to help further the development of our Augmented Reality product, https://www.quidich.com/services/spatio">Spatio, to keep us ahead of the technology curve. We are one of the few companies in the world currently offering this product for live broadcast. We have a tight product roadmap that needs enthusiastic people to solve problems in the realm of software development and computer vision systems. Qualified candidates will be driven self-starters, robust thinkers, strong collaborators, and adept at operating in a highly dynamic environment. We look for candidates that are passionate about the product and embody our values.

Responsibilities

• Working with the research team to develop, evaluate and optimize various state of the art algorithms.
• Deploying high performance, readable, and reliable code on edge devices or any other target environments.
• Continuously exploring new frameworks and identifying ways to incorporate those in the product.
• Collaborating with the core team to bring ideas to life and keep pace with the latest research in Computer Vision, Deep Learning etc.

Minimum Qualifications, Skills and Competencies

• B.E/B.Tech or Masters in Computer Science, Mathematics or relevant experience
• 3+ years of experience in computer vision algorithms like - sfm/SLAM, optical flow, visual-inertial odometry
• Experience in sensor fusion (camera, imu, lidars) and in probabilistic filters - EKF, UKF
• Proficiency in programming - C++ and algorithms
• Strong mathematical understanding - linear algebra, 3d-geometry, probability.

Preferred Qualifications, Skills and Competencies

• Proven experience in optical flow, multi-camera geometry, 3D reconstruction
• Strong background in Machine Learning and Deep Learning frameworks.

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)

• Proficient in Java, Node or Python
• Experience with NewRelic, Splunk, SignalFx, DataDog etc.
• Monitoring and alerting experience
• Full stack development experience
• Hands-on with building and deploying micro services in Cloud (AWS/Azure)
• Experience with terraform w.r.t Infrastructure As Code
• Should have experience troubleshooting live production systems using monitoring/log analytics tools
• Should have experience leading a team (2 or more engineers)
• Experienced using Jenkins or similar deployment pipeline tools
• Understanding of distributed architectures

Tech9 India is looking for Software Developers to join our team.  We have mid level to principal roles available.  Depending on the role, the position requires the use of Front and back End Technologies. This is a great opportunity to work with a company that has a primary focus of making our customers happy by delivering value, without all the burdensome policies and rules that have become typical for outsourced software development companies.

If you are looking for a change this is what we can promise you:

• You will have challenging problems to solve
• You will have flexibility and autonomy to solve problems and deliver solutions
• We will provide a highly collaborative environment with skilled and super friendly teammates
• We will fully support you in developing software the right way
• We won't burden you with useless policies and procedures
• We will provide you the tools you need to do your job right

If this sounds attractive please apply! We'd love to talk to you!

Responsibilities:
 

• Work with cross-functional teams, using agile practices, write, debug and deliver code
• Produce solid, thoroughly tested features

           ​​​​​​​Requirements:

• 3+ years of experience in Javascript engineering, frameworks, unit testing frameworks 
• At least 3 years of experience developing in Node, React, and nice  to have experience on Go Language
• Strong verbal and written communication skills
• Experience working with product managers and scrum teams to effectively translate business requirements into workflows  
• Demonstrated ability to remove problems and overcome roadblocks
• Cloud platform experience 

        Good to have for Mid/Sr. and must have for Principal role 

• Hands-on experience with APIs, microservices
• Experience with CI/CD systems such as Jenkins
• Experience with JSON and developing REST Services
• Expert experience leveraging container based technologies
• Multiple years of experience delivery solutions through an Agile delivery methodology
• Experience with bash shell scripts, LINUX utilities & UNIX Commands
• Ability to understand complex systems and solve challenging analytical problems
• Ability to leverage multiple tools and programming languages to analyze and manipulate data sets from disparate data sources
• Strong collaboration and communication skills within and across teams
• Strong problem solving skills and critical thinking ability