Strategic Account Manager - North

Job Summary:

The Head of Strategy and Pre-sales will lead the strategic growth initiatives and pre-sales activities of the Healthcare & Life Sciences Business Unit. This leadership role is responsible for translating the company’s overarching goals into actionable strategies, managing a team of pre-sales professionals, research engineers, and strategists. You will ensure seamless alignment between business development, product innovation, and client engagement to drive revenue and customer success.

Key Responsibilities:

Strategy Development & Implementation:

Translate organizational imperatives into actionable BU-level strategies and execution plans.

Develop and implement a scalable pre-sales framework aligned with business objectives.

Be the Single Point of Contact (SPOC) for proactive proposals, RFPs, and RFIs.

Collaborate with sales, product, and practice teams for unified client engagement.

Craft compelling pitches and value propositions for target accounts.

Work across Business Units to deliver comprehensive solutions.

Partner with marketing on campaign strategy and content development.

Ensure alignment with organizational policies and compliance requirements.

Maintain strong product and market knowledge to position solutions effectively.

Continuously optimize pre-sales processes and tools.

Go-to-Market Execution:

Drive strategic deal shaping, win strategies, pricing, and differentiation.

Build detailed account plans aligned with client strategic initiatives.

Provide support materials such as case studies and capability documents.

Enable internal teams on new offerings in emerging tech areas.

Lead & Demand Generation:

Generate leads via direct outreach, marketing campaigns, and partnerships.

Set up and qualify meetings with potential clients.

Support business growth through targeted messaging and proactive engagement.

Reporting & Analytics:

Monitor strategy implementation and BU performance.

Track KPIs including win rates, deal velocity, and client engagement.

Provide regular strategic and operational reports to senior leadership.

Knowledge Management:

Relay prospect feedback to inform product roadmaps.

Stay ahead of market and industry trends.

Oversee creation of whitepapers and thought leadership materials.

Ensure documentation standards for solutions, brochures, and catalogues.

Drive knowledge sharing, training, and certifications across teams.

Team Leadership & Development:

Align team deployment with skillsets and project requirements.

Uphold process discipline and performance standards.

Foster capability development and mentor team members.

Drive performance management, goal setting, and continuous coaching.

Qualifications:

Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.

15+ years in pre-sales, technical consulting, or sales engineering, preferably in engineering services.

Proven success in strategy implementation and performance tracking.

Strong leadership, collaboration, and stakeholder management skills.

Deep understanding of the Healthcare & Life Sciences domain.

Excellent communication, problem-solving, and consultative selling abilities.

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Senior Web Backend Developer

 Company Overview:

It is a US based startup founded in 2018 to build an edge data platform for the autonomous world.Rich data in large volumes is getting collected at the edge (outside a data center) in use cases like autonomous vehicles, smart manufacturing, satellite imagery, smart retail, smart agriculture etc.These datasets are characterized by being unstructured (images/videos), large size (Petabytes per month), distributed (across edge, on-prem and cloud) and form the input for training AI models to get to higher degrees of automation. It is engaged with building products that solve these unique challenges and be at the forefront of this edge data revolution.

The company is backed by prominent VCs and has it’s entire software engineering team based out of India and provides ample opportunities for from-scratch design and development.

Role:

This role is an individual contributor role with key responsibilities in developing web server backends for Akridata management plane software that provides a ‘single pane of glass’ for users to manage assets, specify and monitor large volume data pipelines at scale involving 10s of petabytes of data.

This role involves:

1. Working with tech leads and the rest of the team on the feature design activities and picking appropriate tools and techniques for implementation.
2. Be a hands-on developer able to independently make correct implement choices, follow sound development practices to ensure an enterprise grade application.
3. Guide and mentor junior team members.

 What we are looking for:

1. A Bachelor’s or Master’s degree in computer science with strong CS fundamentals and problem-solving.
2. 5+ years of hands-on experience with software development with 3+ years on web backend development.
3. A good understanding of backend application interactions with relational databases like MySQL, Postgres etc
4. Knowledge of web server development frameworks preferably on Python.
5. Enthusiastic to work in a dynamic, fast paced startup environment.

Good to have:

1. Hands-on experience with designing database schema and implementing and debugging SQL queries for optimal performance for large datasets
2. Experience working with applications deployed on Kubernetes clusters.
3. Experience with working on a product from early stages of it’s development typically in a startup environment.

• Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
• Good experience on Build and release process and extensively involved in the CICD using

Jenkins

• Experienced on configuration management tools like Ansible.
• Designing, implementing and supporting fully automated Jenkins CI/CD
• Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
• Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
• Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
• Good knowledge in version control system in Git and GitHub.
• Good experience in build tools
• Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest

• Architect new and optimize existing software codebases and systems used to crawl, launch, run, and monitor the Anakin family of app crawlers
• Deeply own the lifecycle of software, including rolling out to operations, managing configurations, maintaining and upgrading, and supporting end-users
• Configure and optimize the automated testing and deployment systems used to maintain over 1000+ crawlers across the company
• Analyze data and bugs that require in-depth investigations
• Interface directly with external customers including managing relationships and steering requirements

• Extremely effective, self-driven builder
• 2+ years of experience as a backend software engineer
• 2+ years of experience with Python
• 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
• Should have managed a team of software engineers
• Deep experience with network debugging across all OSI layers (Wireshark)
• Knowledge of networks or/and cybersecurity

• Broad understanding of the landscape of software engineering design patterns and principles
• Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
• Excellent communicator, both written and verbal

• Must be available to work extended hours and weekends when needed to meet critical deadlines
• Must have an aversion to politics and BS. Should let his/her work speak for him/her.
• Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
• Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.

As a Mid Level Front-End Developer, you will:

Create well-designed, documented, and tested front end solutions using modern JavaScript frameworks, such as React and Redux, CSS-in-JS, Styled Components, etc.

Collaborate with clients, project managers, UX designers, and other developers to gain a thorough understanding of project requirements within agreed-upon scope and architecture designs

Translate wireframes into fully functional user interfaces and proactively address edge case scenarios

Collaborate with back-end developers to design REST APIs and request/response schemas

Perform code reviews with constructive feedback

Promote clean code, best practices, and consistent design patterns across the team

Write infrastructure as code and automated deployment scripts for customer delivery

Provide development estimates from granular tasks to comprehensive projects/applications

Lead and present technical discussions to clients, including knowledge transfers

Take on additional responsibilities over time and become a key contributor for scaling team size

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

What we are asking

• A fast-paced environment is something you feel really comfortable in
• Integration of user-facing elements developed by front-end developers with server side logic
• Professional working experience in Node.js
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions with MongoDB, file stores like AWS S3 or Heroku/AWS.
• Creating API for consumption using ExpressJS.
• Good Knowledge of ExpressJS middle-wares.
• Working experience with CI/CD, test- and deployment automation, and containers

Skills And Qualifications

• Strong proficiency with JavaScript.
• Strong knowledge of Node.js and ExpressJS and other related tech/middle-wares/options.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Good to have deployment experience of NodeJS app on Heroku / AWS / Azure etc.