Manager - Partner Engagement

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Title: Client Servicing Executive – Digital Marketing

Location: Indore

Experience: 1–3 years

Industry: Advertising / Digital Marketing

Key Responsibilities:

• Act as the main point of contact between the agency and clients for digital marketing projects.
• Understand client needs, objectives, and brand strategy to develop effective digital marketing solutions.
• Coordinate with internal teams (creative, strategy, media, content) to ensure timely delivery of campaigns.
• Prepare and present campaign plans, performance reports, and recommendations to clients.
• Monitor and manage campaign performance across platforms like Google Ads, Meta (Facebook/Instagram), LinkedIn, etc.
• Conduct regular check-ins with clients to maintain strong relationships and identify new business opportunities.
• Ensure client satisfaction and retention through proactive communication and problem-solving.

Key Skills Required:

• Strong communication and interpersonal skills
• Excellent client handling and relationship-building skills
• Understanding of digital marketing platforms and tools (SEO, SEM, SMM, Analytics, etc.)
• Ability to manage multiple projects and deadlines
• Proficiency in MS Office, Google Workspace, and reporting dashboards
• Problem-solving attitude and team coordination

Qualifications:

• Graduate in Marketing, Mass Communication, or a related field
• Prior experience in a digital or advertising agency is mandatory
• Agency background preferred (freelancing experience not considered for this role)

Job title: Graphics designer intern

About Us:

Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly supports and follows the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."

Position Overview:

We are seeking a talented and motivated Graphic Designer Intern to join our team. This internship offers an excellent opportunity for aspiring designers to gain hands-on experience in a dynamic and creative environment. The ideal candidate will have a passion for design, strong creative skills, and the ability to collaborate effectively with team members.

Responsibilities:

• Assist in the creation of visual assets for various projects including digital and print media.

• Collaborate with the design team to brainstorm ideas and develop concepts.

• Support the design team in executing visual solutions that align with project objectives and brand guidelines.

•  Create engaging graphics for social media platforms, websites, presentations, and marketing materials.

•    Assist with photo editing, retouching, and manipulation as needed.

•  Contribute to the development of design layouts and templates.

•   Maintain organized files and adhere to file management best practices.

•   Stay up-to-date with industry trends and best practices in graphic design.

Requirements:

•  Currently enrolled in or recently graduated from a relevant design program.

• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

•  Strong understanding of design principles, typography, and color theory.

•   Excellent attention to detail and ability to work in a fast-paced environment.

•  Strong communication and collaboration skills.

•  A portfolio showcasing creative and innovative design work (either academic or professional).

 Qualifications:

•  Familiarity with web design principles and UI/UX design.

•  Understanding of branding and marketing concepts.

•  Ability to take direction and feedback positively.

The Role: Product Designer: UI

Location: Bangalore

Design serves a vital role at Atlantis: from building narratives through data to creating products that help people make important financial decisions. We hold design to a higher standard than most. As a UI- Designer, you’ll be responsible for crafting experiences that solve problems people struggle with every day. It’s more than a tactic to build great products. It’s a helping hand, a new opportunity, and a vision for the future. For us, design reshapes the relationship people have with their money.

Product Designer (UI) responsibilities include gathering user requirements, designing graphics elements, and building navigation components. Ultimately, you’ll create both functional and appealing features that address our consumers/clients’ needs and help us grow our customer base. 

Responsible for:

• Design Websites (using Webflow/Figma) and Design Products(UX, UI)
• Rapidly ideate and validate designs through sketches, prototypes, and testing.
• Determine the information architecture and flows for your product features.
• Create high-fidelity visuals, UI mockups, prototypes and specifications for your final solutions.
• Work closely with Engineering to ensure a high-quality implementation and user experience.
• Gather and evaluate user requirements in collaboration with product managers and engineers build an even greater understanding of and empathy for our customers.
• Illustrate design ideas using storyboards, process flows and sitemaps
• Create original graphic designs/illustrations (e.g. images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Help maintain our design system with other product designers and advocate for scalable design solutions.

What we look for:

• Proven work experience (2-4 years) as a UI Designer, in an individual contributor role, on a Product Design team.
• An outstanding portfolio, showcasing a depth of knowledge in user experience, interaction, and visual/user interface design.
• Knowledge of creating Zeplin files for front-end engineers.
• Knowledge of wireframing tools (e.g. Wireframe. cc and InVision, Sketch, Figma, Adobe XD or equivalent)
• Up-to-date knowledge of design software like Adobe XD and Photoshop.
• Experience in working and collaborating with diverse teams in a dynamic, rapid-growth environment.
• Experience in validating design decisions through user/usability research.
• Experience in shipping high-quality products experiences.
• Excellent written and verbal communication skills.
• Bachelors in Design, Computer Science, or relevant field

Technical Proficiency:
Experience in leading self-service offering to business users. Tableau experience in Architecture, Administration and development is must.

• Experience in supporting and administration of middleware software systems in an enterprise setting. Excellent troubleshooting skills in a complex enterprise environment.
• Hadoop / Big Data domain experience is required, as is exposure to ecosystem technologies such as Hive, Impala and Spark.
  Data Warehouse/ETL design and development methodologies knowledge and experience required
• Scripting experience in Linux shell scripting and Python.
• Good SQL skills.
• Integrate/roll-out/administer/sustain/upgradeour installations of vendor BI products on Linux.
• Ensure products are configured properly to meet the necessary security, supportability, and performance requirements.
  Experience with developing frameworks and utility services including logging/monitoring
  
  Leadership Skills:
  o    Lead the team on Strategic BI and Big Data Governance.
  o    Excellent organization skills, attention to detail
  o    Demonstrated sense of responsibility and capability to deliver quickly
  o    Ability to build strong relationships in a multi-cultural environment across all levels within IT
  o    Promotes continuous process improvement especially in code quality, testability & reliability
  o    Exceptional strategic analysis, problem solving, issue resolution and decision making skills
  o    Excited about rapid changes in the market/domain and being flexible to adopt newer technologies and methods.
  
  Education:

• Design the architecture and their solutions
• Define user stories and implement them using agile methodology
• Engage and manage a team of software engineers; including task planning and code reviews
• Have technical ownership of the product

Must have:

• Fullstack experience (React, Node JS, VU, Python)
• Expert in web technology (SaaS)
• Know-how of cloud technology
• Broad experience with multi-platform development tools and toolkits
• Experience in release engineering and configuration management
• Comfort with both client-side and server-side development
• Passion for agile
• Knowledge of CICD pipeline

Bonus if you:

• Have experience working in the healthcare industry
• Are enthusiastic about all things brain science and/or mental well-being
• We are a company that highly values the ability to communicate well. We all take turns at the blog roster, so writing experience and/or enthusiasm is appreciated
• Our core values encourage empathy and innovation, you are gold if you share these