Shubham Vishwakarma
Full Stack Developer - Averlon
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A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives.
Responsabilities
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.
Position Title: Sales Specialists
Location: PAN India (*Tier 1, Tier 2, Tier 3)
Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ IncenƟves+ Perks+ TA+ DA
EducaƟon: Bachelor's degree in any stream or Master's degree/MBA
Key Responsibilities:
1. As a Sales Specialist/ExecuƟve, the candidate will be required to be in the field daily, engaging with potential clients, and generaƟng new business opportunities through personal visits, emails, and calls
and other field activities.
2. Build and maintain strong relaƟonships with new customers.
3. Present tailored solutions for endpoint protecƟon & network.
4. Focus on achieving the Individual target for Retail & SME.
5. Provide exceptional customer service and support throughout the sales process.
Job Overview: Paytm Field Sales Executive
As a Paytm Field Sales Executive, you will be responsible for driving the adoption of Paytm’s digital payment solutions, including EDC machines and QR code onboarding, across industries such as Oil and Gas, Dairy, Railways, and Enterprises. This role involves engaging with new customers, generating leads, and promoting Paytm's products to help businesses transition to digital payments. You will work in a dynamic, target-driven environment, offering solutions that simplify transactions for businesses while contributing to Paytm's growth. If you're a self-motivated individual with a passion for sales and technology, this is the role for you.
Key Responsibilities:
- Sales Target Achievement: Drive sales and onboard new customers in assigned regions (Oil & Gas, Dairy, Railways, and Enterprises).
- Customer Onboarding: Manage the onboarding process for customers using QR codes for seamless integration of EDC machines.
- Product Promotion: Promote and explain the features and benefits of EDC machines to potential clients.
- Market Research: Identify new business opportunities by sourcing and acquiring new clients within a 4-5 km radius.
- Lead Generation: Generate leads through personal networking, door-to-door visits, and other sales strategies. (Leads will not be provided by the company.)
- Post-Sales Support: Ensure customer satisfaction by providing post-sales support and service, including resolving issues and offering product recommendations.
- Installation Support: Collaborate with senior team members to install active machines and ensure they remain functional for more than 10 days.
- Documentation and Reporting: Maintain accurate sales records and reporting of all activities, including leads, sales, and installations.
Requirements:
- Educational Qualification: 12th passed with good sales skills; bachelor's degree is a plus.
- Skills: Strong sales and communication skills.
- License: Driving license is optional (preferred but not mandatory).
- Transportation: Must own a bike for commuting.
- Documentation: Candidate’s name on Aadhaar Card and PAN card must be identical.
- CIBIL Score: A CIBIL score of 550 or more. Candidates with 0 and -1 CIBIL score may be considered if they have never taken a loan.
Key Products:
- EDC Machines: Electronic Data Capture devices used for secure payment processing.
- QR Code Onboarding: Simplified customer onboarding using QR codes for easy installation and setup.
Working Conditions:
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Conveyance Allowance:
Oil & Gas: ₹100/day
Dairy: ₹100/day
Railway & Enterprises: ₹800/month
Salary & Incentives:
Base Salary: 80% of sales value (based on successful deals)
Incentive: An additional ₹2000 incentive for each active machine installation that remains operational for more than 10 days.
Benefits:
- Growth Opportunities: This role offers growth potential based on individual performance and sales achievements.
- Incentives & Rewards: Additional incentives for each active machine installation and other performance-based rewards.
REQUIRE QUALITY ASSURANCE EXECUTIVE
EDUCATION – GRADUATE- BSC/BPHARMA
SKILLS- QA, TESTING KNOWLEDGE, REGULATORY AFFAIRS,
EXPERIENCE – MIN 3 YEARS IN PHARMA
SALARY – UPTO 35K
React.js
NextJs (Next.js)
Javascript
Redux/FluxWe are seeking a highly experienced and skilled React/Next.js developer to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using React and Next.js, as well as a strong understanding of front-end development.
Responsibilities:
- Develop and maintain web applications using React and Next.js
- Write clean, maintainable, and efficient code
- Collaborate with the design team to implement visually appealing and user-friendly interfaces
- Work with the back-end team to integrate with APIs and other server-side functionality
- Troubleshoot and debug issues as they arise
- Write and maintain comprehensive documentation
Requirements:
- Experience with Tailwind CSS to create custom, responsive user interfaces
- Experience with CSS-in-JS libraries
- Experience with Git, npm, and webpack
- Familiarity with RESTful APIs and GraphQL
- Strong debugging and troubleshooting skills
- Ability to work well in a team environment and communicate effectively with other developers and designers.
Preferred:
- Experience optimizing performance and scalability of web applications
- Familiarity with testing frameworks such as Jest
- Experience with deploying and maintaining web applications
- Experience with TypeScript
- Familiarity with other JavaScript libraries and frameworks such as Redux, GraphQL, and Apollo, react-query
--Maintain a high level of exposure for the property through direct sales.
--Successfully create business from new and existing guests.
--To connect with the CP, brokers and prospective buyers.
--Shall have good communication skills.
--Shall coordinate with the customers and resolve their queries reg. project.
PHP
HTML/CSSJavascript
JavascriptReact.jsHTML/CSSAbout us
CasaOne - CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days. www.casaone.com
BureauOne - BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site. www.bureauone.com.
We are backed by Accel Partners & other prominent investors and have offices in the SF Bay Area (HQ), LA, DC, NY, NJ,Chicago, Philadelphia, San Diego, Connecticut & Bangalore.
Our teams consist of high performing individuals who enable each other to bring their best to every concept, resulting in brands renowned in their markets for perfect insight, impeccable service & the constant ability to surprise with excellence. We onboard experts who inspire us in the way they design solutions, craft brands or simply add sense to our products & services.
We believe technology is only a tool for great engineering minds. Your understanding of core principles is of greater value to us than the tools used.
At CasaOne and BureauOne you will have an opportunity:
• to increase your rate of learning exponentially by defining hard problems and solving them
• to partake in a high-growth journey and increase revenues 5x+ Y-o-Y
• to be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’
• to build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
• to build high-performance teams.
What you will work on
Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. A thorough understanding of all the components of our platform and infrastructure is required as you will be working closely with the back-end team to decide REST contracts.
Requirements and Qualification
• 4-7 years of experience.
• Bachelor’s degree in engineering
• Assess the technical feasibility of UI/UX designs
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
• Assure that all edge cases are handled
• Collaborate with other team members and stakeholder
• Good understanding of responsive web development
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Basic understanding of SEO
Good to know
CasaOne Frontend services are written in ReactJS. Experience in ReactJS is good to have, not a must. We believe technology is only a tool for great engineers. We value your understanding of core principles more than the tools used.
What happens next
You read this, you say ‘ah, that’s me, that’s what I would love to do in the near future!. Submit your resume and someone from our team will reach out to you.
CasaOne is an equal opportunity employer (EEO) & we value diversity in our teams.
JavascriptPHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon