Data Analytics Trainer

About the Role:

We are looking for a highly adaptable and proactive Founder's Office Associate with a technical background. This role involves working directly with leadership to optimize existing processes, set up new workflows, troubleshoot operational bottlenecks, and drive data-driven decision-making.

Key Responsibilities:

• Identify inefficiencies in current processes and implement solutions to streamline operations.
• Work on automating repetitive tasks and improving workflows.
• Analyze reports and data to provide insights for better decision-making.
• Research and learn new tools, technologies, and best practices to enhance productivity.
• Collaborate with cross-functional teams to execute strategic projects.
• Act as a problem-solver for ad-hoc challenges within the company.
• Support leadership in tracking KPIs, preparing reports, and monitoring key metrics.

Who You Are:

• Background: A degree in Engineering, Computer Science, or a technical discipline.
• Experience: 0-3 years in operations, business analysis, or a technical role involving problem-solving.

Skills:

• Strong analytical and data interpretation skills.
• Ability to work with tools like Excel, SQL, or basic scripting for automation (preferred but not mandatory).
• Excellent communication and project management skills.

Mindset:

• Entrepreneurial and self-driven.
• Comfortable working in an ambiguous and fast-paced environment.
• Passionate about solving problems and improving processes.

Why Join Us?

• Direct exposure to leadership and cross-functional teams.
• Opportunity to learn and grow in a high-impact role.
• Dynamic work environment with challenging and rewarding tasks.

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Power BI Developer

Senior visualization engineer with 5 years’ experience in Power BI to develop and deliver solutions that enable delivery of information to audiences in support of key business processes. In addition, Hands-on experience on Azure data services like ADF and databricks is a must.

Ensure code and design quality through execution of test plans and assist in development of standards & guidelines working closely with internal and external design, business, and technical counterparts.

Candidates should have worked in agile development environments.

Desired Competencies:

• Should have minimum of 3 years project experience using Power BI on Azure stack.
• Should have good understanding and working knowledge of Data Warehouse and Data Modelling.
• Good hands-on experience of Power BI
• Hands-on experience T-SQL/ DAX/ MDX/ SSIS
• Data Warehousing on SQL Server (preferably 2016)
• Experience in Azure Data Services – ADF, DataBricks & PySpark
• Manage own workload with minimum supervision.
• Take responsibility of projects or issues assigned to them
• Be personable, flexible and a team player
• Good written and verbal communications
• Have a strong personality who will be able to operate directly with users

Job Description

• Understanding of product landscaping, product benchmarking, product feature prioritization and product development processes are a must in order to be able to create a roadmap and deliver on the same;
• Direct interaction with end customers, OEMs, Channel Partners and Sales Teams in order to understand the business needs and document the voice of the customer for new product features or offerings;
• Improving the product development planning process as and when required in order to boost the product portfolio of the company;
• Create consistent and continuous engagement through the product in order to ensure complete satisfaction;
• Grow customers internally and externally by identifying other areas where the company can add value in a scalable manner;
• Identify new customer needs, create product strategies around the new needs and build scalable product offerings;
• Be able to say “no” to certain feature requests and explain to the stakeholders and help them

understand the reason behind it;

• Create transparent, scalable and easy-to-understand prioritization processes so that the business scales;
• Ensure customers are engaged and develop key product features to measure customer engagement and success which can be monitored and tracked;
• Provide frequent progress reports, both casually and in written format;
• Document decisions, strategy implementation and outputs;
• Present methods and results to peers’ management and customers as necessary

Required qualifications:

We are looking for a smart, adaptable individual with a healthy mix of software product management experience, enterprise software products, product landscaping, great presentation/communication skills, and strong leadership/people management skills and the following qualifications:

• At least 5-6 years of continuous experience in product management at a software product company , IIT and NIT will be a special consideration
• Good understanding of B2B product development and its life cycle.
• Previous experience working in a team and leadership skills;
• Experience in setting targets and milestones and achieving them;
• A problem-solving attitude;
• Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations and schematics;
• Knowledge of core engineering concepts that will allow road-mapping an enterprise technology product efficiently;
• Ability to innovate, outdo expectations and persevere to benefit the team as a whole;

Individuals who are creative, enterprising and attentive to detail will fit right in with our small, passionate team. We always run-on high energy and enthusiasm and are looking for that fire in the belly! We look forward to meeting you!

• Great skills in HTML, CSS, JavaScript and cross browser implementations.
• Strong analytical and problem-solving skills.
• Experience and knowledge about React.js and Next.js
• Strong understanding of how SSR (Server Side Rendering) works.
• Taking figma/zepline files from designers, slicing and/or recreating elements via CSS to match the design perfectly
• Ability to make modifications to libraries as per requirement of a project
• Extensive knowledge of fonts, embedding from third parties like Google, Typekit & Font Deck etc. Knowledge of optimizing CSS/JavaScript performance, coding practices and tools.
• Passion and follow through for their work. Excited and curious about learning new technology, as well as the sharing of ideas. Exceptional collaboration, listening, written, and verbal communication. Able to own individual projects as well as the ability to work within a team.
• Awareness of current design trends in the visual arts, working knowledge of the latest computer packages and an understanding time limits which can impact on the design.
• Knowledge of GIT or any other version control software.

• Good experience on Next.js, with great css skills.
• Should also know the latest strategies available on Next.js v12.

• Required Freshers who can join Immediately
• Must have excellent communication skills
• Will be responsible to do Sales
• Will be responsible to do cold calling
• No - filed Sales
• Work from office