MIS Executive

We are looking for a performance-driven Ecommerce Marketplace Manager / Amazon Ads Expert to lead and optimize marketplace advertising and growth strategies. The ideal candidate will have hands-on experience managing Amazon Ads and other marketplace platforms, with a strong focus on ROI, data analysis, and revenue growth.

Key Responsibilities

• Plan, execute, and optimize advertising campaigns across Amazon Ads and Flipkart Ads
• Develop data-driven strategies to improve ROAS, conversions, and overall revenue
• Manage and scale paid campaigns including search, display, and retargeting ads
• Monitor, analyze, and report campaign performance; derive actionable insights
• Coordinate with Category Managers and Key Account Managers (KAMs) for marketplace deals and growth strategies
• Conduct competitor analysis and identify opportunities for new product trends, pricing, and optimization
• Collaborate with creative teams to enhance ad creatives, product listings, and landing pages
• Track market trends and competitor activities to stay ahead in performance marketing
• Manage and allocate advertising budgets effectively to maximize ROI

Required Skills & Qualifications

• Proven experience in managing Amazon Ads (mandatory)
• Strong analytical skills with hands-on experience in performance marketing tools
• Ability to manage multiple campaigns and achieve aggressive growth targets
• Data-driven mindset with a focus on experimentation and continuous improvement
• Excellent communication and teamwork skills

Key Responsibilities:

• Develop and deploy machine learning, deep learning, and NLP models for various business use cases.
• Build end-to-end ML pipelines including data preprocessing, feature engineering, training, evaluation, and production deployment.
• Optimize model performance and ensure scalability in production environments.
• Work closely with data scientists, product teams, and engineers to translate business requirements into AI solutions.
• Conduct data analysis to identify trends and insights.
• Implement MLOps practices for versioning, monitoring, and automating ML workflows.
• Research and evaluate new AI/ML techniques, tools, and frameworks.
• Document system architecture, model design, and development processes.

Required Skills:

• Strong programming skills in Python (NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch, Keras).
• Hands-on experience in building and deploying, finetuning ML/DL models in production.
• Good understanding of machine learning algorithms, neural networks, NLP, and computer vision.
• Experience with REST APIs, Docker, Kubernetes, and cloud platforms (AWS/GCP/Azure).
• Working knowledge of MLOps tools such as MLflow, Airflow, DVC, or Kubeflow.
• Familiarity with data pipelines and big data technologies (Spark, Hadoop) is a plus.
• Strong analytical skills and ability to work with large datasets.
• Excellent communication and problem-solving abilities.
• Experience in deploying models using cloud services (AWS Sagemaker, GCP Vertex AI, etc.).
• Experience in LLM fine-tuning or Generative AI, Voice AI, is an added advantage.

Educational Qualification:

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI, Machine Learning, IT, from IIT/NIT colleges strongly preferred

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

• Sourcing for the region (Maharashtra and Gujarat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful    

Must Have Skills:

• Good experience in Pyspark - Including Dataframe core functions and Spark SQL
• Good experience in SQL DBs - Be able to write queries including fair complexity.
• Should have excellent experience in Big Data programming for data transformation and aggregations
• Good at ELT architecture. Business rules processing and data extraction from Data Lake into data streams for business consumption.
• Good customer communication.
• Good Analytical skills

Technology Skills (Good to Have):

• Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
• Experience in migrating on-premise data warehouses to data platforms on AZURE cloud. 
• Designing and implementing data engineering, ingestion, and transformation functions
• Azure Synapse or Azure SQL data warehouse
• Spark on Azure is available in HD insights and data bricks

The Software Engineer – Order and Corporate Solutions is responsible for designing, developing, testing, and maintaining the full stack for Order and Corporate solutions.

Essential Job Functions:

1. Implement application components and systems according to department standards and guidelines.
2. Work with product and designers to translate requirements into accurate representations for the web.
3. Analyze, design, code, debug, and test business applications.
4. Code reviews in accordance with team processes/standards.
5. Understand and work with data in varying degrees of complexity and scale.
6. Responsible for planning, processing and performing all jobs in an efficient manner.
7. Provide assistance to testers and support personnel as needed to determine system problems.
8. Resolve problems involved with integrating new technologies with systems.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Remain knowledgeable of new emerging technologies and their impact on internal systems.
2. Available to work on call when needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Experience using C#, JavaScript, and Angular or React.(Must Have)
2. Experience with web services and RESTful APIs. (Must Have)
3. Experience with ASP.NET, ASP.NET MVC, and ADO.NET. (Must Have)
4. Experience with Sql databases. (Must Have)
5. Experience with Java, Bootstrap, and Event Queueing.
6. Experience with order entry, billing, and accounting.
7. Familiarity with modern CI/CD methods.
8. Exposure to Python, Django, and AWS.
9. Ability to organize, prioritize, and handle multiple assignments on a daily basis.
10. Strong and effective inter-personal and communication skills
11. Ability to interact professionally with a diverse group of clients and staff.
12. Must be able to work flexible hours on-site and remote.
13. Must be able to coordinate with other staff and provide technological leadership.
14. Ability to work in a complex, dynamic team environment with minimal supervision.
15. Must possess good organizational skills.

Education, Experience, and Certification:

1. Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
2. 5+ years relevant experience, required. *
3. Experience using version control daily in a developer environment.
4. Experience with C#, JavaScript, and Angular or React is required.
5. Experience with ASP.NET, ASP.NET MVC, and ADO.NET is required.
6. Experience working with MS-SQL database.
7. Experience working with Java, Bootstrap, and Event Queueing.
8. Experience with order entry, billing, and accounting.
9.  Exposure to Python, Django, and AWS.