Learner Relationship Manager

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

MUST-HAVES:

• LLM, AI, Prompt Engineering LLM Integration & Prompt Engineering
• Context & Knowledge Base Design.
• Context & Knowledge Base Design.
• Experience running LLM evals

NOTICE PERIOD: Immediate – 30 Days

SKILLS: LLM, AI, PROMPT ENGINEERING

NICE TO HAVES:

Data Literacy & Modelling Awareness Familiarity with Databricks, AWS, and ChatGPT Environments

ROLE PROFICIENCY:

Role Scope / Deliverables:

• Scope of Role Serve as the link between business intelligence, data engineering, and AI application teams, ensuring the Large Language Model (LLM) interacts effectively with the modeled dataset.
• Define and curate the context and knowledge base that enables GPT to provide accurate, relevant, and compliant business insights.
• Collaborate with Data Analysts and System SMEs to identify, structure, and tag data elements that feed the LLM environment.
• Design, test, and refine prompt strategies and context frameworks that align GPT outputs with business objectives.
• Conduct evaluation and performance testing (evals) to validate LLM responses for accuracy, completeness, and relevance.
• Partner with IT and governance stakeholders to ensure secure, ethical, and controlled AI behavior within enterprise boundaries.

KEY DELIVERABLES:

• LLM Interaction Design Framework: Documentation of how GPT connects to the modeled dataset, including context injection, prompt templates, and retrieval logic.
• Knowledge Base Configuration: Curated and structured domain knowledge to enable precise and useful GPT responses (e.g., commercial definitions, data context, business rules).
• Evaluation Scripts & Test Results: Defined eval sets, scoring criteria, and output analysis to measure GPT accuracy and quality over time.
• Prompt Library & Usage Guidelines: Standardized prompts and design patterns to ensure consistent business interactions and outcomes.
• AI Performance Dashboard / Reporting: Visualizations or reports summarizing GPT response quality, usage trends, and continuous improvement metrics.
• Governance & Compliance Documentation: Inputs to data security, bias prevention, and responsible AI practices in collaboration with IT and compliance teams.

KEY SKILLS:

Technical & Analytical Skills:

• LLM Integration & Prompt Engineering – Understanding of how GPT models interact with structured and unstructured data to generate business-relevant insights.
• Context & Knowledge Base Design – Skilled in curating, structuring, and managing contextual data to optimize GPT accuracy and reliability.
• Evaluation & Testing Methods – Experience running LLM evals, defining scoring criteria, and assessing model quality across use cases.
• Data Literacy & Modeling Awareness – Familiar with relational and analytical data models to ensure alignment between data structures and AI responses.
• Familiarity with Databricks, AWS, and ChatGPT Environments – Capable of working in cloud-based analytics and AI environments for development, testing, and deployment.
• Scripting & Query Skills (e.g., SQL, Python) – Ability to extract, transform, and validate data for model training and evaluation workflows.
• Business & Collaboration Skills Cross-Functional Collaboration – Works effectively with business, data, and IT teams to align GPT capabilities with business objectives.
• Analytical Thinking & Problem Solving – Evaluates LLM outputs critically, identifies improvement opportunities, and translates findings into actionable refinements.
• Commercial Context Awareness – Understands how sales and marketing intelligence data should be represented and leveraged by GPT.
• Governance & Responsible AI Mindset – Applies enterprise AI standards for data security, privacy, and ethical use.
• Communication & Documentation – Clearly articulates AI logic, context structures, and testing results for both technical and non-technical audiences.

Job Description (JD)

Job Title: Graphic Designer & WordPress Developer

Experience: 3–5+ Years

Location: Gachibowli, Hyderabad

Company: Bridgesoft Solutions

About the Role

We are looking for a creative and detail-oriented Digital Designer & WordPress Developer who can blend design thinking with technical execution. The ideal candidate will be responsible for building engaging websites and creating compelling digital assets that strengthen our brand presence across platforms.

Key Responsibilities

• Design and develop responsive WordPress websites
• Create website wireframes, mock-ups, and UI designs
• Develop social media creatives, flyers, and marketing assets
• Design and edit short-form videos (Reels) & website videos
• Create brochures, pitch decks, and PPT presentations
• Ensure consistency in branding across all digital assets
• Optimize websites for performance, SEO, and user experience
• Collaborate with marketing and product teams for campaigns
• Stay updated with latest design trends and tools

Required Skills

Technical Skills

• Strong experience in WordPress (themes, plugins, customization)
• Knowledge of HTML, CSS, basic JavaScript
• Experience with page builders (Elementor, etc.)
• Basic understanding of SEO & website performance optimization

Design Skills

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro/After Effects) or equivalent tools (Figma, Canva, etc.)
• Strong skills in UI/UX design & wireframing
• Experience in video editing and motion graphics (preferred)

Soft Skills

• Creative thinking and attention to detail
• Strong communication and collaboration skills
• Ability to manage multiple projects and deadlines

Preferred Qualifications

• Experience working in a digital agency or product company
• Understanding of branding and marketing design
• Basic knowledge of conversion-focused design (landing pages, CTAs)

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Role:

Candidates Should be able to Create user information solutions by developing, implementing, and maintaining Java based components and interfaces.

Responsibility:

● Defines site objectives by analyzing user requirements; envisioning system features and functionality.

● Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.

● Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirement:

● 5+ Years of Software development experience in Java Programming.

● Having knowledge on Scala will be added advantage.

● Excellent core Java programming skills including multi-threading

● Design, Develop, build enterprise applications using Java and associated technologies

● Expert level knowledge in Spring Boot (includes spring core, spring web MVC/Webflux)

● Restful web service architecture and API management

● Solid foundation in data structures, algorithms, and software design NoSQL systems such as MongoDB, Redis

● Experience in Mysql will be an added advantage.

● Deep understanding of the project lifecycle process, able to define a comprehensive solution leading towards a common vision.

Job Title:

Senior Product Manager

Reports to:

Director of product manager

Job Description:

we are looking for an exceptional Sr. Product Manager to be the founding member of our Product Management team. Who can be entrepreneurial and values moving quickly to drive product initiatives across the company.

You will work with a cross-functional team of engineers, designers, data scientists, and marketers to lead a product that currently serves over 27,000 customers in 120+ countries and is scaling rapidly each day using PLG (product-led growth)

What you'll do:

• Take complete ownership of a product and establish the product vision, strategy, and goals to measure success
• Develop the product roadmap and build alignment across product, engineering, and marketing teams
• Drive customer adoption and retention, including ensuring a successful onboarding process, boosting engagement and retention
• Rapidly iterate and evolve the product using product metrics to drive goals and implement best-in-class product management practices
• Conduct competitive pricing, feature analysis, and market sizing research for the product

Skills you bring to the table:

• 4-5+ years of experience in Product Management, preferably at a high-growth B2B SaaS startup. A background in Engineering is a plus
• You're comfortable being uncomfortable and ardent about figuring things out. You thrive in ambiguity and have the capacity for creative problem-solving
• Strong business, analytical, data, and troubleshooting skills
• Exceptional written and oral communication skills. Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Strong time management with the ability to balance multiple deliverables while working in a high-paced environment
• Constantly look for ways to innovate and improve the product since change is inevitable in every industry
• Drive growth by identifying and improving key product metrics and balancing customer and business needs while collaborating across product, marketing, and engineering teams
• Must be able to work across time zones to liaise with our US-based customer success team

Benefits:

We offer competitive salaries, meaningful equity, and a generous vacation policy. And you get to work on a product that people love and use in over 120 countries worldwide.

Must Good to Have Details :

- Must have at least 1 year of experience on React Native along with architecture experience in Mobile Applications.

- Have strong knowledge of App UI design principles, patterns, and best practices

- Familiarity with native build tools, like XCode, Gradle, Android Studio IntelliJ, VsCode

- In-Depth Knowledge of React, React Native, TypeScript or JavaScript Redux, Hooks, ECMAScript (ES6, ES7 etc.), Node, NPM and iOS & Android Build systems

Must have :

- Understanding of REST APIs, the document request model, and offline storage and must have on React Native chart Library

- Working knowledge on Sending Notifications with APNs & FCM

- Experience working with Backend Web Services (like REST etc), Fetch API, and Axios and knowledge of Databases (Relational, Distributed etc.)

- Experience in integrating libraries like React Navigation, React Native, Firebase, Social Logins (Facebook, Google, Apple etc.), Push Notifications etc.

- Responsive layouts in both platforms in reactive native using Media Query & Flexbox

- Sound knowledge of Design Patterns like Creational, Structural, and Behavioral

Good to have :

- Working experience on third-party dependencies and debugging - dependency conflicts

- Must be able to integrate native code in react-native and expo Modules

- Able to generate builds for both IOS(.IPA) and Android (APK) Platforms and experience in hosting apps on respective Stores(AppStore, PlayStore).

- Professional Communication (written, verbal presenting)

- Open to learn and adapt to new technologies

- Go-getter, Result oriented Creative & Innovative approach

- Excellent Communication Skills

Create world class apps that have potential of reaching millions of users.

Roles and responsibilities include -
1. Addition of new features to existing app and making sure minimal crash rate and ANR
2. Adding new AI models built by data science team into the android environment 
3. Planning new features with founders and other stakeholders
4. Creating reasonable timelines and making sure delivery according to planned schedules 

• Build robust & scalable web applications
• Participate in product design, development, verification, troubleshooting & delivery of web applications.
• Design and create relational database schema & application framework as needed
• Work with a worldwide team to integrate the product to meet the requirement

Required Qualifications:

• Degree in Computer Science from a top-tier institution
• Relevant full-time work experience of 4-8 years
• Strong foundation in computer science, with solid competencies in object-oriented software design patterns, software QA methodologies, processes, and test automation.
• Ability to self-teach.

Mandatory Technical Skills:

• PHP, Javascript/AJAX, SOAP/REST, GIT
• MySQL/NoSQL
• Linux
• Software development life cycle (SDLC)

Desirable Technical Skills:

• Linux scripting