Lead Sales Development Representative

Key Responsibilities:

Content Creation: Write clear, engaging, and culturally relevant scripts for video, social media, and advertisements that appeal to the diverse, young, and aspirational audiences in Tier-2 and Tier-3 cities.

Brand Messaging: Collaborate with the marketing, product and design teams to ensure that the tone, language, and style align with brand voice and the target audience's expectations.

Research & Insights: Stay up-to-date on trends, preferences, and behaviors of Tier-2 and Tier-3 Indian consumers, tailoring content to their interests, values, and cultural references.

Localization: Adapt global or national brand messaging to ensure it resonates locally, including integrating regional dialects, humor, and references where appropriate.

Quality Assurance: Ensure all content is free of grammatical errors and meets high creative and editorial standards.

Key Requirements:

Experience: 3-5 years of experience in scriptwriting, copywriting, or a similar creative role, preferably with a focus on the Indian market and Tier-2/Tier-3 demographics.

Language Skills: Proficiency in English, Hindi and at least one regional language (Tamil, Telugu and Malayalam ) is a strong plus.

Creative Writing: Strong storytelling abilities with a knack for writing concise, engaging scripts and ad copy across different mediums.

Versatility: Ability to adapt your writing style to suit various product and marketing needs.

Collaboration Skills: Ability to work effectively with designers, marketers, and other content creators to develop integrated campaigns.

Attention to Detail: Strong editing and proofreading skills to ensure error-free, high-quality content.

Why Work With Us?

Creative Freedom: We offer an environment that encourages innovation and creativity.

Impactful Work: Your content will directly influence how brands connect with millions of consumers across India.

Growth Opportunities: As we grow, you’ll have the chance to grow with us, taking on more responsibility and exploring new avenues of creative expression.

Inclusive Culture: Work with a diverse team that values different perspectives and encourages collaboration.

If you’re passionate about writing stories that engage and resonate with India's heartland, and you’re ready to make an impact with your creativity, we’d love to hear from you!

Responsibilities:

• Collaborate with the project team to gather requirements and understand user needs.
• Design and develop web applications using the MERN stack.
• Write clean and efficient code for both the front-end and back-end.
• Ensure the creation of responsive and cross-browser compatible web applications.
• Optimize applications for speed, performance, and scalability.
• Debug and troubleshoot issues, and participate in code reviews.
• Develop and maintain RESTful APIs for front-end interactions.
• Integrate third-party libraries and APIs when required.
• Keep up-to-date with the latest web development trends and best practices.
• Conduct unit and integration testing to ensure code quality.
• Collaborate with team members and stakeholders to meet project deadlines.
• Document code and technical specifications.
• Participate in knowledge sharing and continuous learning within the team.

Requirements:

• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory.
• A minimum of 2 years of hands-on experience as a MERN Stack Developer.
• Proficiency in Node.js and Express.js for building the back-end of web applications.
• Strong knowledge and experience in React.js for front-end development.
• Expertise in MongoDB for database design and management.
• Strong understanding of JavaScript, ES6+
• Familiarity with RESTful API development and integration.
• Ability to work with HTML, CSS, and responsive design principles.
• Experience with version control systems, such as Git.
• Problem-solving skills and an aptitude for learning new technologies.
• Strong communication and teamwork skills.

We are seeking a talented and experienced Engineering Lead to join our Team. As the Engineering Lead, you will play a crucial role in driving the technical direction of our mobile app development, focusing on iOS and ReactJS technologies. You will lead a small team of software engineers and work closely with the product and design teams to deliver innovative and high-quality mobile applications. The ideal candidate is a hands-on technologist with a passion for startups, possesses strong leadership skills, and thrives in a fast-paced, dynamic environment.

Responsibilities:

• Lead and manage a team of software engineers, providing mentorship, guidance, and support throughout the software development lifecycle
• Set clear objectives and performance expectations for the team members, and regularly assess and review their performance
• Collaborate with product managers, designers, and other stakeholders to understand project requirements and define the technical roadmap for mobile app development projects.
• Provide technical expertise and guidance to the team, assisting with architectural decisions, code reviews, and problem-solving.
• Ensure the timely delivery of high-quality mobile applications by managing resources, setting realistic project timelines, and resolving any obstacles or bottlenecks.
• Stay up-to-date with the latest industry trends and advancements in mobile app development, iOS, and ReactJS technologies, and identify opportunities to leverage new tools and frameworks.
• Foster a culture of continuous improvement within the team, encouraging knowledge sharing, adopting best practices, and promoting a positive and collaborative work environment.
• Collaborate with cross-functional teams, such as QA, DevOps, and UX/UI, to ensure seamless integration and deployment of mobile applications.
• Act as a point of contact for technical discussions, representing the team in meetings with stakeholders and upper management.
• Identify and address any technical or performance-related issues, working closely with the team to resolve them and ensure the stability and scalability of the mobile applications.

• The entire development lifecycle of all our consumer applications
• Working closely with the Product, QA, UX & Engineering teams on strategy, solutioning and execution.
• Managing everyday activities of the consumer engineering team
• Working closely with the core platform engineering teams to design seamless integration
• Owning management and execution of features and ensure delivery timelines
• Building & mentoring the consumer engineering team
• Working with the overall leadership team in creating and driving the company vision and it’s goals

• 8+ years of experience designing and developing complex, interactive consumer applications
• Working with / managing both mobile and web applications
• Ability to present complex technical information clearly and concisely to a variety of audiences

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!