Lead Sales Development Representative

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

Php and framework full stack developer

Knowledge of Nodejs and python an added advantage

Understands ci cd and webapp deployment

Aws development and deployment understanding

Javascript understanding

• Perform analysis, design and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements
• Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product
• Troubleshoot variety of complex software problems
• Provide timely status updates and proactive communications on issues to the stakeholders.
• Able to interface with internal and external stake holders regarding software issues.
• Contribute as part of teams put together to meet overall organization initiatives/objectives
• As a technical lead,

1. Guide team efforts towards successful deliverables.
2. Provide technical leadership to teammates through coaching and mentorship.
3. Able to effectively manage escalations and operate under crisis
4. Have the ability and willingness to acquire in-depth understanding of domain and existing products (beyond software) and apply that knowledge to develop new products and to deliver enhancements/ fixes for customer requirements.
   
   

• Background in Industrial Automation
• Prior experience in supervisory control systems software
• Bachelor of Engineering degree in Computer Science/Information Science/Electronics/Electrical/Instrumentation with strong back ground in Industrial automation software
• Strong C, C+ programming on variety of Windows platforms using Microsoft technologies
• Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
• Excellent analytical skills, methodical problem-solving skills and troubleshooting skills
• Prior experience of working in global teams and interfacing with multiple stake holders
• Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.

• Tie up with Pharmacies for execution of customer orders   
• Get company agreement signed by pharmacies in specified timelines.  
• Train Pharmacies on the process for receiving, processing and execution of App orders  
• Coordinate with call centre team for resolving execution issues of partner pharmacies  
• Manage payment settlement with partner pharmacies  

• Ensure timely submission of reports by partner pharmacies like GMV, product wise sale report, etc.

• Max rate $85/hr

• MUST HAVE- Application security covering micro services security and Restful API from technical and business process and architecture. 

• MUST HAVE -Application security, penetration testing, red team tool (optional), development background, Should have done Application vulnerability Assessments.

• GOOD TO HAVE - Infrastructure experience in Azure Cloud OR Microsoft 365 product implementations will be handy , network Architecture n design mostly in Azure space

• GOOD TO HAVE - Enterprise platform – office 365 is plus and such implementation. 

• Experience as a Azure DevSecOps engineer is desired 

• Ability to communicate effectively with senior management as well as highly technical engineers to articulate security positions effectively. 

Icicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.

Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com

The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com

What will you do?

As a Ruby on Rails developer, you will get to:

• Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
• Complete ownership of a product or feature from development to launch.
• Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
• Review and mentor other team members. Be a team player!
• Get complete control of the product with active involvement in deciding stack and architecture.

What we are looking for

• Minimum 3+ years in depth hard core experience in Ruby on Rails
• Deep understanding of object-orientated programming
• A knack for writing clean, readable maintainable Ruby code.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Skillset in Testing using Rspec
• Demonstrated skills and experience with writing testable code and using related best practices.
• Understanding of web services technologies such as REST is required.
• Good experience and understanding of continuous integration and deployment process.
• Knowledge in working with AWS or other cloud platform
• Experience in working with limited direction while exceeding delivery expectations.
• Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.

Technical Expertise
Core

Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases

PostgreSQL, MongoDB, Redis, Memcached
Testing

Rspec (or any other Unit testing framework)
Cloud/Deployments

Capistrano, Docker, Heroku, AWS, Kubernetes

Desirable Skills

• Participation in open-source projects.
• Actively involved in solving problems on Github, Stackoverflow.com and groups.
• Experience working in JS and front end frameworks (React)
• Interest in learning new technologies.

Why Icicle

• 100% work-life balance
• Competitive salary
• Perks of getting free Gym Membership vouchers.
• Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
• Exposure to futuristic technology, mentally stimulating work environment.
• Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
• Stability of a legacy company and agility of a startup - best of both the world.
• A healthy work environment with no politics, no bureaucracy.
• Encouraged to learn new skills, grow together, not just maintain the status quo

So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!

• Cross-platform mobile app developers who have developed mobile apps with a familiarity of Ionic/Flutter
• Develop and Manage Mobile Application in Hybrid - Android / iOS Platform
• Mobile app architecture planning
• Mobile app design and optimization, able to provide a solution to improve mobile app quality, understand emerging technologies, standards and best practices to bring mobile app product to the next level
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Estimate timelines and deliver as per schedule
• Solid knowledge of mobile app development practices, along with mobile testing tools and techniques
• Expertise in optimizing the app for performance
• Experience using agile principles and methodologies
• Deep understanding of the mobile landscape and behavior patterns is mandatory

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.