Lead Release Engineer

Q2 is seeking a team-focused Lead Release Engineer with a passion for managing releases to ensure we release quality software developed using Agile Scrum methodology.  Working within the Development team, the Release Manager will work in a fast-paced environment with Development, Test Engineering, IT, Product Management, Design, Implementations, Support and other internal teams to drive efficiencies, transparency, quality and predictability in our software delivery pipeline.

RESPONSIBILITIES:

• Provide leadership on cross-functional development focused software release process.
• Management of the product release cycle to new and existing clients including the build release process and any hotfix releases
• Support end-to-end process for production issue resolution including impact analysis of the issue, identifying the client impacts, tracking the fix through dev/testing and deploying the fix in various production branches.
• Work with engineering team to understand impacts of branches and code merges.
• Identify, communicate, and mitigate release delivery risks.
• Measure and monitor progress to ensure product features are delivered on time.
• Lead recurring release reporting/status meetings to include discussion around release scope, risks and challenges.
• Responsible for planning, monitoring, executing, and implementing the software release strategy.
• Establish completeness criteria for release of successfully tested software component and their dependencies to gate the delivery of releases to Implementation groups
• Serve as a liaison between business units to guarantee smooth and timely delivery of software packages to our Implementations and Support teams
• Create and analyze operational trends and data used for decision making, root cause analysis and performance measurement.
• Build partnerships, work collaboratively, and communicate effectively to achieve shared objectives.
• Make Improvements to processes to improve the experience and delivery for internal and external customers.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in Computer Science, or related field or equivalent experience.
• Minimum 4 years related experience in product release management role.
• Excellent understanding of software delivery lifecycle.
• Technical Background with experience in common Scrum and Agile practices preferred.
• Deep knowledge of software development processes, CI/CD pipelines and Agile Methodology
• Experience with tools like Jenkins, Bitbucket, Jira and Confluence.
• Familiarity with enterprise software deployment architecture and methodologies.
• Proven ability in building effective partnership with diverse groups in multiple locations/environments 
• Ability to convey technical concepts to business-oriented teams.
• Capable of assessing and communicating risks and mitigations while managing ambiguity.
• Experience managing customer and internal expectations while understanding the organizational and customer impact.
• Strong organizational, process, leadership, and collaboration skills.
• Strong verbal, written, and interpersonal skills.