Lead - DevOps

Job Details:

• Role: Staff Engineer, ArgoCD
• Experience: 5.5-7.5 Years
• Employment Type: Full-time
• Work Mode: Gurugram (Hybrid)

Job Description

REQUIREMENTS:

• Strong hands-on experience with Kubernetes (K8s) administration, deployment, and troubleshooting
• Expertise in GitOps implementation using ArgoCD
• Strong experience with Crossplane for infrastructure provisioning and orchestration
• Hands-on experience with New Relic for monitoring, observability, and performance management
• Experience building and maintaining CI/CD pipelines and deployment automation
• Strong knowledge of Infrastructure as Code (IaC) using Terraform
• Experience working with AWS cloud services and cloud-native architectures
• Hands-on experience with Docker and containerization technologies
• Strong Linux administration and scripting skills
• Experience implementing platform reliability, security, and automation best practices
• Strong understanding of monitoring, logging, and observability frameworks

RESPONSIBILITIES:

• Manage, maintain, and optimize Kubernetes-based infrastructure and application deployments
• Implement and support GitOps workflows using ArgoCD
• Design and manage infrastructure provisioning using Crossplane
• Monitor platform performance, reliability, and user experience using New Relic
• Build, enhance, and maintain CI/CD pipelines for automated software delivery
• Collaborate with development and platform engineering teams to deliver scalable cloud-native solutions
• Implement Infrastructure as Code practices using Terraform and automation tools
• Ensure platform stability, security, scalability, and operational excellence
• Troubleshoot infrastructure, deployment, and performance-related issues
• Drive continuous improvement initiatives across DevOps processes, tooling, and automation practices
• Support cloud infrastructure management and containerized application environments on AWS
• Promote DevOps best practices, governance, and operational standards across teams

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields   

The candidate should have a background in development/programming with experience in at least one of the following: .NET, Java (Spring Boot), ReactJS, or AngularJS.

Primary Skills:

1. AWS or GCP Cloud
2. DevOps CI/CD pipelines (e.g., Azure DevOps, Jenkins)
3. Python/Bash/PowerShell scripting

Secondary Skills:

1. Docker or Kubernetes

Job Responsibilities:

Section 1 -

- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.

Section 2 -

- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.

Section 3 -

- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.

Section 4 -

- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.

Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification

Skills & Competencies

- Linux and Windows servers management and troubleshooting.

- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS

- Kubernetes and containers knowledge

- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)

- Understanding of serverless architecture. - High understanding of Networking concepts

- High understanding of Serverless architecture concept - Managing to monitor and alerting systems

- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs

- Good Project management skills

- Documentation skills

- Backup, and DR understanding

Soft Skills - Project management, Process Documentation

Ideal Candidate:

- AWS certification with between 2-4 years of experience with certification and project execution experience.

- Someone who is interested in building sustainable cloud architecture with automation on AWS.

- Someone who is interested in learning and being challenged on a day-to-day basis.

- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.

- Someone who is curious to analyze and solve complex problems.

- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.

Behavioral Traits

- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.

- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.

- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable

• Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
• Familiarity with Python-related technologies and frameworks like Django or Pyramid.
• Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
• Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
• Familiarity with task queue frameworks like Celery or Pika is a plus.
• Source code management and Implementation of security best practices.
• Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
• Good understanding & implementation experience using 12-factor App principles
• Awareness of Cloud Security concepts
• Awareness of Information Security concepts and Best Practices

THE OPPORTUNITY

A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.

KEY ACTIVITIES

• Code Integrations ( Compile, Build, Notify )
• Package creation ( Service Packs, Patches, Hotfixes )
•  Environment Preparation ( With GOLD SCM technical stack )
•  Environment & Infra management
•  Package delivery ( Customer specific & Standard )
• Build & Deployment automation
• Tickets management

KEY CRITERIA

Primary Technical Skills  

• Shell Scripting
• ORACLE DB Fundamentals
• Infra Monitoring & Diagnostics
• ClearCase / GIT
• DevOps concepts
• Basic Java

Other Required Skills

• Problem Solving
• Logical Reasoning
• Aptitude & Attitude
• Communication (Verbal & Written)