Lead Data Engineer

Position Overview:

As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence.

Work Location- Pune

Job Type- Hybrid

Key Responsibilities:

• QA and Automation Testing:Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios.
• Enterprise Product Testing:Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios.
• Debugging and Issue Resolution:Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases.
• Test Automation Frameworks:Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage.
• Customer Interaction:Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance.
• Voice of Quality:Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes.
• Documentation:Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices.

Qualifications:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• 3+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting.
• Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
• Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases.
• Strong experience with automation testing frameworks, including the development and execution of automated test cases.
• Excellent debugging, problem-solving, and analytical skills.
• Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones.
• Experience in working in agile development environments, with a focus on continuous integration and delivery.
• Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence.

Company Overview:

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.

As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform.

Why Join Us

• Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring.
• Collaborative and innovative work environment with a global team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Exposure to cutting-edge technologies and enterprise-level challenges.

If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Responsibilities:

• Collateral Development: Create compelling marketing collateral using PowerPoint presentations that communicate our brand, products, and services.

• Market Research for Collaterals: Conduct research to gain insights into market trends, customer behavior, and competitors, with a focus on aligning marketing collaterals with our company's materials while maintaining consistency with our existing brand materials.

• Visual Design: Utilize Adobe Creative Cloud tools, Canva, and PowerPoint to design visually appealing graphics, images, and visuals for marketing materials.

• Communication: Maintain effective communication with consultants from various regions, ensuring a smooth exchange of ideas and information. Excellent written and verbal communication skills are essential.

• Social Media: Support our social media presence and engage with our audience. This includes supporting the sharing of content, responding to messages, and monitoring social media performance.

• Stakeholder Management: Develop and nurture relationships with key stakeholders, both internal and external, to ensure alignment and collaboration on marketing initiatives.

• Administrative Tasks: Perform various administrative tasks related to marketing, including but not limited to email communication, document organization, and file management.

• Time Management: Efficiently manage your time to meet project deadlines, even in high-pressure situations. Prioritize tasks effectively to ensure smooth project execution.

• Adaptability: Be a versatile team player willing to take on various roles and responsibilities as needed. Embrace change, and proactively learn and adapt to new processes and technologies.

• Strong C/C++ programming hands on experience
• Should have work experience on firmware development with strong Linux internals.
• Very good development, design and debugging experience on embedded firmware.
• Added advantage to have experience on Systems management/Out of Band/BMC domain experience
• Good to have automation experience using Python or shell scripting  
• Excellent communication and problem solving skills  
• Experience on tools like JIRA, Yocto, Visual studio, etc.

• We are looking for a Video Editor who is creative and enthusiastic about creating high-quality, engaging content.

• Use creative video editing techniques to produce innovative content for Daily social media posting, Advertising/Marketing, Awareness campaigns etc.

• Experience in Adobe After Effects, Adobe Premiere Pro, Adobe Photoshop, Adobe Illustrator & Audacity is a must.

• Post-production and editing of all photography and videography.
• Develop graphical animations, GIFs, videos, Typography, and integrate voice-overs.

• Ability to think up creative ideas to promote a brand's products in innovative ways.

• Excellent creative skills and a great eye for detail.

•Hands on experience with Microsoft technology stack Microsoft .NET WCF, C#, http://asp.net/" target="_blank">ASP.NET, MVC, SQL Server, VSS / TFS, Entity Framework, Web Services, etc.

•Good knowledge of Design Patterns SOLID principles.

•Experience on creating web user interfaces using HTML, CSS, and JavaScript (specifically jQuery).

•Expertise in latest client side technologies like Angular JS/ VUE.JS/ Node.js/ Angular 2.0/ Bootstrap JS etc.

•Experience in SQL Server

•Must have excellent spoken and written English