Lead Architect

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Job description-

Job Title: DGM -Deputy General Manager Accounts

Department: Finance & Accounts

Experience: 10- 15 years

Reports To: DVP – F & A

Location: Bengaluru

Job Type: Full-Time

Job Summary: Responsible for Accounting, Finance, Audit and MIS of the Company. As head of Accounts will oversee the accounting of the holding company and subsidiaries/associate companies and ensuring the accuracy and compliance of financial data, guiding the Accounts / Finance team, and implementing strategic financial processes. This role requires a deep understanding of accounting principles, Accounting Standards, Financial/ cost analysis, Budgeting, Working-capital Management, Direct and Indirect Taxation, Inventory management, Versatility in ERP Accounting Software systems along with strong leadership skills to manage day-to-day operations and support organisational growth.

Key Responsibilities:

1. Financial Reporting & Compliance:

·        Oversee the preparation of day to day, monthly, quarterly, and annual financial statements.

·        Ensure compliance with local, state, and federal tax reporting requirements, including Income Tax, GST, TDS, TCS and other relevant regulations.

·        Manage audits (internal and external) and coordinate with auditors to ensure timely completion of Audit and accurate reporting.

·        Develop and implement financial policies, procedures, and internal controls to maintain data accuracy and integrity.

2. Cost Accounting & Analysis:

·        Lead the cost accounting processes, including product costing, variance analysis, and cost control initiatives.

·        Work closely with Plant and Operation team to analyse cost drivers

·        Develop detailed cost structures and maintain cost allocation across departments.

3. Budgeting & Forecasting:

·        Lead the annual budgeting process and develop financial forecasts, aligning with organizational goals.

·        Monitor actual performance against budgets, identify variances, and provide actionable insights for corrective measures.

·        Collaborate with department heads to ensure adherence to budgets and efficient resource allocation.

4. Team Leadership & Development:

·        Manage and mentor the accounting team, setting clear performance goals, conducting regular evaluations, and facilitating professional development.

·        Foster a collaborative and results-driven work environment, ensuring team members are equipped to meet individual and department objectives.

·        Stay updated on industry trends, financial regulations, and accounting standards, ensuring the team adapts to changes proactively.

5. Cash Flow & Working Capital Management:

·        Oversee cash flow forecasting, ensuring sufficient liquidity for daily operations and long-term projects.

·        Manage accounts payable and receivable cycles, optimise payment terms, and negotiate favourable terms with suppliers and customers.

·        o Work closely with the treasury function to manage banking relationships, credit lines, and short-term financing needs.

Qualifications:

• Education: Qualified Chartered Accountant

• Experience: 10-15 years in Accounting / Finance and Audit, with at least 5 years in a senior or managerial role

• Technical Skills: Proficiency in Tally and other ERP systems, MS Excel, and financial reporting software.

• Compliance: Familiarity with statutory accounting standards and relevant tax regulations.

Key Competencies:

• Analytical Skills: Strong analytical and problem-solving skills, with a focus on data accuracy and attention to detail.

• Leadership: Proven experience in leading, mentoring, and developing a high-performing accounting team.

• Communication: Excellent communication skills to explain complex financial data and collaborate with cross-functional teams.

• Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Strategic Thinking: Strong business acumen that can align accounting operations with overall company objectives.

Benefits:

• Competitive salary.

• Health and wellness benefits.

• Opportunities for professional growth and development.

• Supportive and dynamic work environment

We are seeking a detail-oriented and technically proficient Product Specialist to support and enhance our HR and business data systems. The ideal candidate will have hands-on experience with Excel VBA and Macros, HR Analytics, system migration, and data processing. This role requires a strong analytical mindset, a deep understanding of Excel automation, and the ability to contribute to cross-functional system integration and process improvement initiatives.

Qualifications:

• Bachelor's degree in Information Systems, HR, Business, or a related field.
• 2–5 years of hands-on experience with Excel VBA and Macros development.
• Proficient in HR data analysis and working with HRIS systems (e.g., Workday, SAP SuccessFactors, BambooHR).
• Experience with system migrations, data conversion, and UAT.
• Strong analytical, problem-solving, and organizational skills.
• Familiarity with Power BI, SQL, or Python is a plus.

Key Competencies:

• High attention to detail and accuracy.
• Effective communication with technical and non-technical stakeholders.
• Ability to manage multiple priorities and work under tight deadlines.
• Team player with a continuous improvement mindset.

Your Key Responsibilities

You'll be taking full ownership of end-to-end app development along with

maintaining our accounts on Play Stores and App Store.

Defining the architecture for the App and maintaining it with industry standards.

Improving app performance along with an amazing customer experience.

Working closely with the product team to create a useful application for the

customers.

Prototyping new features and exploring technological solutions to deliver an

amazing experience.

Leverage native APIs for deep integrations.

Maintain code and write automated tests to ensure the product is of the highest

quality.

Recommended skills

3+ years of experience of working with React Native.

Experience with Native Android/IOS native is a plus.

Expertise in Live streaming from mobile app is a plus.

Experience with automated testing suites.

Knowledge about Offline Storage, REST APIs, and document request model.

Experience of working on products similar to Instagram, Moz, Hotstar, Mxtaka,

Roposo, Leherapp, Dailyhunt, etc is an advantage.

ROLES & RESPONSIBILITIES: 

• Candidate will be responsible for test execution of LTE protocol and performance, analyze and report software defects, interwork with development teams in identifying a potential fix and retest fixes. 
• Should be having good analysis skills with a sound understanding of LTE Concepts. 
• Responsibilities include test execution- with failure root cause analysis System acquisition, LTE Protocol testing. 
• The candidate will also support troubleshooting and reproducing customer failures for debugging. 
• Must have good call processing knowledge as per 3GPP specifications for GSM/GPRS/EDGE/WCDMA/LTE capable phones. 
• Candidate must be reliable regular with good work ethics. 

REQUIRED SKILLS/ABILITIES: 

• LTE with 5G/4G Experience 

1. Understanding of LTE/5G/4G end-to-end flows 
2. Working experience on UEs and/or RAN side. 
3. Good understanding of RRC, RRM MAC & NAS protocols on the Air interface 

• Tools and Analytical Skills 

1. Log Analysis Experience 
2. Working experience with end-to-end setups 
3. Scripting experience on Keysight/Anite/Anritsu/R&S tools. 

EDUCATION & EXPERIENCE: 

• B.Tech/M.Tech in Electronics and Communication 
• 3 to 8 years plus experience in the 4G/5G domain 
• Excellent communication and strong Analytical skills required 

This person MUST have:

• B.E Computer Science or equivalent
• 5 years experience with the Django framework
• Experience with building APIs (REST or GraphQL) 
• Strong Troubleshooting and debugging skills
• React.js knowledge would be an added bonus 
• Understanding on how to use a database like Postgres (prefered choice), SQLite, MongoDB, MySQL.
• Sound knowledge of object-oriented design and analysis.
• A strong passion for writing simple, clean and efficient code.
• Proficient understanding of code versioning tools Git.
• Strong communication skills.

Experience:

• Min 5 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

We are looking for an experienced engineer with superb technical skills. You will primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a bias towards taking action. As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Experience

12+ Years

Location

Hyderabad

Skills

Bachelors/Masters/Phd in CS or equivalent industry experience

10+ years of industry experience in java related frameworks such as Spring and/or Typesafe

Experience with scripting languages. Python experience highly desirable. 5+ Industry experience in python

Experience with popular modern web frameworks such as Spring boot, Play framework, or Django

Demonstrated expertise of building and shipping cloud native applications

Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd

Experience in API development using Swagger

Strong expertise with containerization technologies including kubernetes, docker-compose

Experience with cloud platform services such as AWS, Azure or GCP.

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration, Jenkins

Responsibilities

Architect, Design and Implement Large scale data processing pipelines

Design and Implement APIs

Assist in dev ops operations

Identify performance bottlenecks and bugs, and devise solutions to these problems

Help maintain code quality, organization, and documentation

Communicate with stakeholders regarding various aspects of solution.

Mentor team members on best practices