Kony Developer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Position-Tech Lead

Experience: 8-10

Job Location: Pune 

We are seeking a highly skilled Tech Lead with strong expertise in Java, microservices architecture, and cloud-native application development. The ideal candidate will bring hands-on leadership experience in designing scalable solutions, guiding development teams, and collaborating with DevOps engineers on OpenShift (OCP) platforms. This role requires a blend of technical leadership, solution design, and delivery ownership.

Key Responsibilities

Lead the design and development of Java / Spring Boot based microservices in a cloud-native environment.

Provide technical leadership to a team of developers, ensuring adherence to coding, security, and architectural best practices.

Collaborate with architects and DevOps engineers to deploy and manage microservices on Red Hat OpenShift (OCP).

Oversee end-to-end delivery including requirement analysis, design, development, code review, testing, and deployment.

Define and implement API specifications, integration patterns, and microservices orchestration.

Work closely with DevOps teams to integrate CI/CD pipelines, containerized deployments, Helm, and GitOps workflows.

Ensure application performance, scalability, and reliability with proactive observability practices (Grafana, Prometheus, etc.).

Required Skills & Qualifications

8-10 years of proven experience in Java application development with at least 4+ years in microservices architecture.

Strong expertise in Spring Boot, REST APIs, JPA/Hibernate, and messaging frameworks (Kafka, RabbitMQ, etc.).

Hands-on experience with containerization (Docker) and orchestration (OpenShift/Kubernetes).

Familiarity with OCP DevOps practices including CI/CD (ArgoCD, Tekton, Jenkins), Helm, and YAML deployments.

Good understanding of observability stacks (Grafana, Prometheus, Loki, Alertmanager) and logging practices.

Solid knowledge of cloud-native design principles, scalability, and fault tolerance.

Exposure to security best practices (OAuth, RBAC, secrets management via Vault or similar). 

Strong inside sales profile

Mandatory (Experience 1): 6 month+ experience in sales (Open to fresh graduates / entry-level candidates, no prior experience is mandatory)

Mandatory (Experience 2): Must be comfortable with high-volume outbound calling and appointment setting

Mandatory (Experience 3): Must have a strong sales mindset, quick rapport building, and follow-up discipline

Mandatory (Language): Must have excellent verbal communication in English & Hindi, confident and persuasive on calls

Mandatory (Tools): Must have working knowledge of MS Office & G-Suite

Mandatory (Note 1): Must be willing to work full-time, in-office

Mandatory (Note 2): Female candidates only

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

• Identify and pursue new business opportunities within the digital marketing industry.
• Develop and execute strategies to expand the company’s market presence and drive revenue growth.
• Build and maintain long-term relationships with clients and stakeholders.
• Conduct market research to identify emerging trends, client needs, and potential partnerships.
• Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
• Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
• Meet or exceed sales and revenue targets by converting prospects into clients.
• Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

• Proven experience in business development, sales, or account management within the digital marketing industry.
• Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple client relationships simultaneously.
• Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
• Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

• Opportunity to work in a fast-paced, growing digital marketing agency.
• Collaborative team environment with opportunities for career growth and professional development.
• Competitive salary and performance-based incentives.

Position: Solar Power Plant Intern (Online)

Location: Remote

Duration: 2 Months

Type: Internship

Company: Solar Complete

About Solar Complete

At Solar Complete, we are dedicated to providing comprehensive solar power plant consultation services that empower businesses, communities, and individuals to make the transition to clean, renewable energy seamlessly and efficiently.

The Internship will be conducted (Online-Work From Home Mode) under Solar Complete firm registered at Kanpur, Uttar Pradesh.

Key Responsibilities

The Internship will be under Solar Complete firm which is a Solar EPC firm having a registered office at Kanpur, Uttar Pradesh in which students will be given the opportunity to work as an intern in the departments of the company.

Successful candidates will get the internship WhatsApp group joining link and batch starting Intimation via email and students to have to submit some documents as per instructions given by the support team.

Generally, 

Interns will do the related task on current running solar projects of the company such as design-related tasks in this 2 months period time and will complete the task within the deadline given by the solar complete team.

Benefits

Mode: online – You can easily do work from home internship via mobile/laptop/desktop/Tablet.

Flexible Timing– You can access this internship any time, anywhere with simplicity.

Ease of Registration via online.

Attractive Solar Education Videos– Videos make your learning more interesting and easy to understand.

Doubt Clarification-Our Solar Design team for doubt clarification anytime.

Online certification– After completing the internship certificate will be sent to you via email.

Values you will get after completing the internship – Complete solar company’s work exposure and training as per industry standards, for completing internship requirements as per university syllabus of students.

Get opportunities of working in multiple solar project tasks with latest technology tools.

Get maximum LIVE easy, enjoyable, interaction sessions during specific solar project tasks training and briefing.

Fulfill your Internship requirements.

Get career motivational talks by Industry professional.

Connect and work with other college students and share culture during internship.

Must know MySQL & PostgreSQL

- Good Knowledge of HTML, PHP Frameworks (like CI, Laravel, YII), Core PHP, JavaScript and CSS coding.

- Knowledge of Bitbucket/GitHub.

- Strong hands-on Bootstrap.

- Knowledge of databases and database concepts.

- Strong knowledge of Laravel/ CodeIgniter and its extensive feature set.

- Working Knowledge of e-commerce frameworks like OpenCart, WordPress, cs-cart, and Magento.

- Working knowledge of API for Mobile Applications

- Experience in Cache, and search plugins in terms of optimization

- Developing plug-ins/add-ons in PHP for various CMS solutions.

Treflo is looking for an Engineering Lead to join our Product Development team and work on the financial revolution triggered by the dawn of Cryptocurrencies and Smart contracts along with us. As Engineering Lead, you will be leading the Tech teams focused on Building Web 3 products along with the Product Team to ensure smooth execution of Specifications, provide engineering and product development inputs, oversee the company's technical team, analyze briefs, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals. We see successful Leadership as always expanding their industry knowledge and ability to quickly identify problems, understand accountability, and trustworthiness, and be able to build lasting relationships with their teams.

Responsibilities

Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Up to date with industry news and emerging best practices and technologies. Working closely in collaboration with the business, product, and design teams. Provide guidance on best implementation. Product Oriented Thinking - should come up with ideas to improve our product continuously and marshal resources at hand.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field. Minimum 4+ years of proven experience in deploying and maintaining Products. Minimum 1+ years of experience building and managing teams. Experience in Web3 stack with a clear understanding of concepts like decentralization, EVM, and cross-chains. Experience with Blockchain development - Smart Contracts, Solidity, Move, Haskell or WASM, etc. Expertise in frontend and backend tech stack - Node JS, Express, Typescript, Solidity, Smart Contracts, ReactJS, Android, Blockchains, Data structures, and Algorithms. Expertise in Databases like MongoDB & MySQL. Experience with solutions like Digital Ocean, Kubernetes, AWS, Docker, etc. Strong leadership, team building, hiring, and organizational abilities.

Desired Skills and Experience Blockchain,JavaScript,Node.js,React.js

•  You will ne Responsible for revamping of existing LMS Platform along with designing and developing new projects.
• Researching, designing, implementing and managing software programs
• Testing and evaluating new programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Writing and implementing efficient code
• Determining operational practicality
• Developing quality assurance procedures
• Deploying software tools, processes and metrics
• Maintaining and upgrading existing systems
• Training users for new modules
• Hands on experience in LMS or CRM will be preferred
  • Good knowledge on MySQL, ES6, Node.js, SaaS, AWS, Bootstrap and Css3
•