WAF Operations and Implementation Support

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

• Experience managing SEO and affiliate programs.
• Strong understanding of current online marketing concepts, strategies and best practices.
• Experience in SEO, Email marketing and social media. Knowledge of SEM Rush tool
• Experience in a similar digital marketing role.
• Highly creative with experience in identifying the target audience and devising digital campaigns that engage, inform and motivate.
• Strong communication skills.

At Nextyn, we're seeking talented individuals to join our Market Research department. As a vital bridge between researchers, clients, and industry experts, you'll play a crucial role in delivering comprehensive research solutions that drive informed decision-making.

Join our innovative and collaborative team, where your contributions will be recognized, and professional growth is encouraged. If you're passionate about connecting people, driving insightful research, and facilitating informed decision-making, apply today to be part of Nextyn's Market Research department!

The ideal candidate will conduct quantitative and qualitative analysis across various projects to optimize company growth and business. You will summarize findings in a succinct manner for the client's usage.

Candidates from Mumbai who can join immediately are preferred.

Responsibilities

• Performing quantitative and qualitative research based on the project requirements (Use/Implement other market research databases, tools, and methodologies for executing the project as per the contract)
• Compiling data and preparing reports related to the current market and sharing a depth understanding of market trends, customer demographics, market sizing, and other factors influencing the product and service
• Analyzing and interpreting project data to identify patterns and offer solutions/consultation to the clients
• Supporting other consultants/analysts in the organization to deliver optimum results for a project
• Liaising with the client to keep them updated regarding project status, deliverables, and other related information
• Market research for competitors, customers, suppliers, industries, market trends, and technologies
• Prepare competitor and customer profiles and reports including operational, financial, and corporate data
• Prepare Competitive Benchmarking reports (technical and financial)
• Prepare analysis of targeted industries

Qualifications

• Master's/Bachelor's degree in Business or Economics or a related discipline
• 2 - 3 years of experience working with data in a related field
• Excellent communication skills
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Collaborate, brainstorm, and strategize with multiple teams or clients for a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communication, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content determining ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process of all project material, understanding best practices for using a content management system
• Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications

skills and qualifications

• Exceptional creativity and innovative design skills
• 3+ years’ experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Canva, etc.
• Proven experience with graphic design, strong portfolio of work
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment

Roles and Responsibilities:

1. Identifying potential clients and partners, and reaching out to them to understand their requirements and counsel the students to choose Skill Dunia courses.
2.  You will be responsible for managing relationships with existing clients and partners, as well as developing new relationships to help drive business growth.
3. You will be responsible for managing the entire sales process, from lead generation to closing deals. This may include creating sales opportunities, negotiating, managing the onboarding process for new clients and taking referrals to create new business ideas
4. Build sales lead through referrals and cold calling to generate sales (monthly target/revenue-oriented)
5. Collaborate with the Sales and Marketing team to plan and oversee new marketing initiatives

Accounts Payable

• Identify & report duplicate invoice
• Self / Peer reviews of transactions completed
• Propose potential improvement opportunities
• Respond to client/vendor emails with an appropriate solution within the timeframe
• Assist team members in completing their daily assignments
• Identify compliance and/or training challenges

Accounts Receivable

• Review Master Setup/Updates
• Review Cash/Payment Application
• Investigate unapplied payments
• Review Dunning Report
• Assist team members in completing their daily assignments
• Identify compliance and/or training challenges

General Ledger

• Review Journal entries
• Review accruals
• Review bad debt provisions
• Responsible for high-risk reconciliations
• Responsible for timely communication on issues, risks, and status updates
• Review & clear open Items
• Reconcile bank accounts (non-AP, AR bank accounts)

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential