Key Account Manager- Alliances at High-Growth Fintech Startup · Mumbai · 3 - 8 years · ₹10L - ₹12L / yr · Posted 15 Mar 2022
Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.
What you will do:
- Coordinating the involvement of additional departments (cross functional), including sales, customer service and management resources if necessary, in order to meet partner performance objectives and partners’ expectations
- Meeting assigned targets for profitable sales volume and strategic objectives in the partner accounts
- Proactively assessing, clarifying, and validating partner needs on an ongoing basis
- Identifying, advising and assisting in implementing new or improved products, processes and procedures
- Leading solution development efforts that best address merchant and partner needs, while coordinating the involvement of all necessary departments
- Identifying key new partners and securing the relationship
- Taking care of all commercial and contractual negotiations with the partners
- Closing partnership agreements while properly balancing company goals, speed, and economic potential in delivering actual results
- Ensuring efficient and effective boarding and implementation of new partners, working closely with the partner’s sales and technical organization
- Taking designated targets for new accounts and getting them added to the pool target to deliver in the planned and promised timelines
- Preparing weekly, monthly, and quarterly report of performance and presenting it to the Vertical Head
Desired Candidate Profile
What you need to have:- MBA with Minimum 3 yrs+ proven track record in partner relationship management or Key Accounts Management
- Alliance or Lending experience is a plus
- Ability to articulate complex issues clearly to partners, management and internal departments
- Continuous learning mentality and eagerness to challenge/ improve current processes
- Creative and strategic thinking with problem solving attitude
- Strong sales orientation – driven by results – and commercial awareness
- Self-motivation and ability to handle stressful situations and failure
- Good initiatives on getting leads and partner
- Excellent MS Excel skills and confidence in timely reporting
- Excellent communications with superior written, verbal, presentation and interpersonal skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the Position:
We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing strong relationships between key clients and companies.
● Resolving key clients' issues and complaints promptly
● Understanding the business needs of key accounts, and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).
● Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● Candidate should speak gujarati fluently.
● A minimum of 2+ years of experience in account management.
● Excellent communication skills and listening skills.
● Fluency in both English and Tamil.
● Should be able to quickly get a thorough understanding of the company's product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.
Position: Key Account manager/ sales Manager (Building material- Cladding/ Flooring/ Interior product)
Location: Kolkata, Delhi, Mumbai, Bangalore, Jaipur
Experience: 5+ year experience in Building material product sales
salary: Negotiable
candidate will be responsible for leading and managing the sales team to achieve sales targets, drive customer satisfaction, and grow market share. This role demands a strategic thinker with strong leadership skills, excellent knowledge of the building materials industry, and a proven track record in sales management. The ideal candidate will focus on developing and maintaining relationships with interior designers, individual customers, trade partners, key accounts, and specialized segments such as healthcare and hospitality, office segment and others.
Key Responsibilities:
Sales Strategy and Execution:
- Develop and implement sales strategies to meet and exceed sales targets.
- Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.
- Collaborate with marketing and product teams to align sales efforts with overall business objectives.
Customer Relationship Management:
- Build and maintain strong relationships with key customers, including Architects, PMCs, Developers, Interior Designers, individual customers, trade partners, and key accounts.
- Foster long-term relationships to enhance customer loyalty and increase lifetime value.
- Identify new business opportunities and develop strategies to penetrate new markets.
Customer Service Metrics:
- Establish and monitor customer service metrics to ensure high levels of customer satisfaction.
- Implement feedback mechanisms to gather customer insights and improve service delivery.
- Address and resolve customer issues and complaints promptly and effectively.
Performance Monitoring and Reporting:
- Track and analyze sales performance metrics, including sales targets, customer acquisition, retention rates, and market share.
- Prepare and present regular sales reports to senior management.
- Use data-driven insights to make informed decisions and drive continuous improvement.
Cross-functional Collaboration:
- Work closely with other departments, such as marketing, product development, and operations, to ensure cohesive and effective sales strategies.
- Coordinate with logistics and supply chain teams to ensure timely delivery and installation of flooring products.
Key Competencies:
- Strategic thinker with a customer-focused mindset.
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Ability to build and maintain strong customer relationships.
- Results-oriented with a track record of achieving sales targets.
Mail updated resume with salary details-
Email: etalenthire[at]gmail[dot]com
satish: 88O 27 49 743
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Full Stack Developer - Averlon