Key Account Manager- Alliances

Job Title: Team Leader – Outbound Sales

Process: IDFC First Bank

Openings: 10

Location: Thane

Job Description:

We are hiring experienced Team Leaders for the IDFC First Bank outbound sales process. The candidate will be responsible for managing a team of telecallers, driving sales performance, and ensuring daily targets are met.

Key Responsibilities:

Handle and manage an outbound sales team

Guide and motivate agents to achieve targets

Monitor daily performance and call quality

Ensure productivity and target achievement

Report daily MIS and team performance

Requirements:

Minimum 6 months to 1 year experience as a Team Leader

Experience in outbound sales process (any sales background acceptable)

Strong team-handling and leadership skills

Good communication and coordination skills

Immediate joiners preferred

Salary:

₹25,000 to ₹28,000 in-hand per month

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Job Description

This is a remote position.

Role Overview 

As a Software Craftsperson III, your impact is felt at an initiative/pod-level, solving problems with high autonomy, technical depth, and ability to influence team practices. You promote a learning culture within your team; encourage curiosity and simplification.  

At this level, you are expected to apply feedback effectively, mentor others, and contribute meaningfully to team and pod-level impact. You provide timely, trend-based feedback that improves team outcomes; and creates impact by leading up and down. 

At Incubyte, AI is not an add-on but a co-creator in our craft. From refining requirements to reviewing and refactoring code, you’ll pair with AI to explore solutions faster, catch issues earlier, and raise the quality bar continuously. AI accelerates how we learn, experiment, and deliver — enabling you to focus on solving the right problems with impact while being tech and domain agnostic – true consultants at heart. 

Responsibilities 

• Take responsibility for the full lifecycle of an initiative, independently managing production readiness gaps and escalations. 
• Design and deliver features of end-to-end, balanced scope, quality, and maintainability. 
• Identify technical or product issues beyond the immediate scope of work. 
• Identify process waste using DevEx and DORA principles and drive improvements. 
• Support estimation, vertical slicing, and MVP discussions. 
• Drive initiative-level improvements in flow and quality. 
• Communicate effectively at the appropriate level of abstraction with both team and client. 
• Provide timely, trend-based feedback. 
• Lead through ambiguity by clarifying priorities, aligning stakeholders, and keeping the team focused on outcomes. 
• Promote a learning culture within the team. 
• Mentor engineers to raise team performance. 
• Shape team practices related to code quality, tooling, and process. 
• Use AI to accelerate design, testing, and delivery. 

Requirements

What We’re Looking For 

• 4+ years of overall software engineering experience, with 2+ years of hands-on experience applying ML/AI in production, including LLM-based applications and document processing systems
• Strong proficiency in Python or TypeScript (one must be strong), with openness to picking up the other, and solid expertise in object-oriented programming, data structures, algorithms, and software engineering practices
• Hands-on experience building production applications using foundational LLMs (GPT, Claude, Gemini, or similar) for document classification, entity extraction, and structured data extraction
• Strong experience in prompt engineering, refining prompts and orchestration patterns to improve response accuracy, consistency, and structured outputs from business documents (PDF, Word, Excel)
• Experience with LLM orchestration and agentic frameworks (LangChain, LlamaIndex, Mastra, Agno), vector databases (Pinecone, PgVector, Qdrant), and LLM observability tools (LangSmith, DeepEval)
• Experience designing and operating scalable document processing pipelines leveraging LLM APIs, including classification, metadata generation, entity extraction, and routing
• Strong system design and LLMOps experience, including CI/CD, TDD, prompt versioning, testing, monitoring, cost optimization, and reliable production deployments
• Experience working in Agile and eXtreme Programming environments with continuous deployment practices
• Working knowledge of web server ecosystems, relational databases, server configuration and deployment infrastructure, and performance optimization
• Experience using source control and bug tracking systems, writing user stories, and maintaining clear technical documentation

Benefits

Life at Incubyte 

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. 

Benefits 

• Dedicated learning & development budget. 
• Sponsorship for conference talks. 
• Comprehensive medical & term insurance. 
• Employee-friendly leave policies. 
• Home Office fund 
• Medical Insurance 

Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management

Responsibilities include:

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan promptly. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
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Experience and Expertise: 

• Overall 7-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

Job Description

Counseling the students over the study abroad options & training products of Jamboree.

Being a part of the Inside sales team, the incumbent will be required to ensure maximum on-spot closures from the prospective leads.

Making outbound calls on all the prospective leads generated through various sources.

Meeting weekly/monthly/annual sales targets.

Regular follow-ups with students and parents.

Timely updation of MIS and other dashboards

Desired Candidate Profile

Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.

Should be comfortable working in a target-oriented role.

Willing to learn, sales acumen, good with numbers.

Self-starter, self -motivated.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.