Junior Data Engineer

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

🔑 Key Responsibilities

• Identify current and future hiring needs and convert them into structured recruitment plans

• Partner with hiring managers to understand role requirements, skills, and competencies

• Drive end-to-end recruitment within defined timelines, budget, and quality standards

• Optimize internal and external sourcing channels to build strong talent pipelines

• Conduct in-depth screening and interviews to present quality candidate slates

• Manage interview coordination, scheduling, and stakeholder communication

• Use data and market insights to improve hiring decisions and candidate experience

• Build and maintain long-term relationships with prospective talent

• Promote insurance products and services through digital and offline marketing channels.

• Identify potential customers and generate qualified leads.

• Assist in organizing and participating in promotional campaigns, marketing initiatives,

and customer engagement activities.

• Support the sales team in pitching insurance plans and explaining product benefits.

• Collect and analyze market feedback for continuous improvement.

• Stay updated with industry trends and product knowledge.

• Maintain accurate records of outreach and customer interactions using CRM tools or

spreadsheets.

• Close sales deals and work towards achieving monthly/quarterly sales targets.

• Travel to different cities for client meetings, product demos, and business negotiations.

• Visit customer sites to understand requirements and build strong business relationships.

• Maintain proper documentation of leads, follow-ups, and sales activities.

Our front-end applications are written in React with TypeScript using Gatsby and Next.js. For our REST and GraphQL APIs we use TypeScript and NodeJS, with PostgreSQL and ElasticSearch behind the scenes.

All of our services are hosted on AWS using Elastic Kubernetes Service. CI/CD is handled by Jenkins, with automated Docker builds and deployments to staging. We use Github and JIRA to help us keep on top of our tasks, manage and host our code.

We have a strong culture for testing. We are individually responsible for our work and are immensely proud of the quality we produce. We try and automate as much of the testing as possible.

We have a learning and development budget for keeping up to date which can be spent on conferences, courses, and even books. We encourage sharing what we learn with the rest of the team and the wider community.

We are truly cross-functional: as well as designers and product managers, our teams include data analysts, mortgage advisers and marketing specialists. We’re focused on results: meetings are banned two days a week, and if you need to work from home to finish a project or leave early to manage your energy we encourage you to take it.

About the Role

• Develop scalable web applications for award-winning consumer-facing financial tools
• Develop quick internal admin tools for analysts to create and maintain critical rule sets around consumer financial data
• Integrate new external APIs from vendors or other teams into platform
• Work with UX and design team to transform wireframes into living products
• Build new REST and/or GraphQL endpoints for representing our data to consumer applications
• Own full development requirements and implementation, release management, QA regression scripts, and deployment to containerized production environments
• Communicate results and impact to business stakeholders

About You

• Experience with Node.js and a UI framework (React a plus)
• Experience with unit, integration and end to end testing tools and practices
• Experience with documenting, creating, and consuming REST APIs (GraphQL a plus)
• Keen eye for detail when translating design and requirements into working code
• Proficiency with security requirements, authentication and authorization layers (OAuth2, Google Sign-in)
• Aware of front-end performance implications and best practices
• Familiarity working in the cloud, especially as it pertains to the front end: (Amazon S3 or Azure Blob, Cloudfront, Cloudflare, Fastly, etc.)
• Familiarity with tag and event tracking libraries (e.g. Segment, Google Analytics)
• Fluent at using Git
• Excellent communication, collaboration and writing skills
• You feel comfortable that our values - being brave, investing in each other, making it simple, and owning it - reflect aspects of your personality and approach to work.

We’re seeking engineers who are ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries.

Here, you will take complete, end-to-end ownership of projects across the entire stack. Our ideal candidate should have a firm understanding of web frameworks, APIs, databases, and multiple back end languages. You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.

Objectives for this Role
● Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
● Develop new features and infrastructure development in support of rapidly emerging business and project requirements
● Assume leadership of new projects from conceptualization to deployment
● Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design
● Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities Daily and Monthly Responsibilities
● Participate in all aspects of agile software development including design, implementation, and deployment
● Architect and provide guidance on building end-to-end systems optimized for speed and scale
● Work primarily in Golang, Java, JavaScript and React
● Engage with inspiring designers and front end engineers, and collaborate with leading back end engineers as we create reliable APIs
● Collaborate across time zones via Slack, GitHub comments, documents, and frequent video conferences


Required Skills and Qualifications
● Bachelor’s degree in computer science, information technology, or engineering
● 1+ years of experience building large-scale software applications
● Understanding of building web applications
● Understanding of designing and integrating RESTful APIs
● Knowledge of Golang/Java, React, and JavaScript
● Excellent debugging and optimization skills
● Interest in learning new tools, languages, workflows, and philosophies to grow

Position: Lead Frontend Engineer

Location: Bangalore, IN (currently remote)

Employment: Full time

Who We Are?

EmptyCup is an interior design platform. Our goal is to make good interior design accessible. Learn more about us here: https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation

You can also checkout our https://emptycup.in/">website to know more about our product offering.

Job Description

• Use your passion and deep understanding of front-end technology to create high-impact and performant user experiences.
• Lead the most creative collaboration in a cross-functional team, having design, product, and frontend teams.
• Brainstorm features with product and design teams to influence decisions guided by the possibilities and limitations of the codebase as well as the current state of technology.
• Proactively perform code reviews and participate in architecture and design discussions.
• Adopt and ensure best practices while developing, testing, maintaining, and deploying code.

Requirements

An engineer passionate about front-end who can work on projects independently, collaborate across teams, and provide mentorship and guidance to others.

• Has an experience of 4-5 years in the work
• Experience with ReactJS (knowledge of internals is a plus)
• Well versed in HTML, CSS, and JavaScript, and in a variety of design patterns
• Experience with build tools like webpack, babel, etc.
• Understanding of core UI/UX concepts
• Hands on experience Rest API, Databases, Microservices, Architecture
• Understanding of front-end security and performance testing