Jira Consultant

Job Title: Jira Cloud Administrator (ACP-120 Certified)

Experience: 5+ Years

Location: 100% Remote

Employment Type: Full-time / Contract

Compensation / Budget: Up to ₹1,30,000 / month (1.3 LPM)

Shift Timings: 8:00 AM – 5:00 PM IST or 2:00 PM – 11:00 PM IST (2 Client Rotations)

Mandatory Certification: ACP-120 (Atlassian Certified Professional - Jira Administrator for Cloud)

About the Role:

We are looking for an experienced and certified Jira Cloud Administrator with 5+ years of hands-on expertise to manage, configure, and optimize enterprise Jira Cloud ecosystems across global client deployments. You will be responsible for end-to-end administration, complex workflow architecture, automation rules, third-party integrations, and cross-tool collaboration across the Atlassian stack.

Key Responsibilities:

• Lead the end-to-end administration, configuration, and troubleshooting of enterprise Jira Cloud environments.

• Design, implement, and maintain advanced workflows, field configurations, screen schemes, issue types, permission schemes, and notification schemes.

• Build complex, efficient automation rules to reduce manual overhead and improve operational efficiency across client teams.

• Manage user governance, access controls, project roles, security permissions, and licensing across organizations.

• Support and configure Agile boards (Scrum and Kanban), sprint cycles, and custom reporting dashboards for technical and business teams.

• Oversee cross-platform Atlassian integrations, including Confluence Cloud, Bitbucket Cloud, and external third-party marketplace apps.

• Use Jira REST APIs and scripting (Groovy / Python) to automate administrative tasks and facilitate custom system integrations.

Required Qualifications & Skills:

• Experience: 5+ years of dedicated, hands-on administration and engineering in Jira Cloud.

• Certification: ACP-120 (Atlassian Certified Professional in Jira Cloud Administration) is strictly mandatory.

• Architecture & Configuration: Deep expertise in workflows, custom fields, screens, issue type schemes, project templates, and complex JQL queries.

• Atlassian Stack: Strong administration proficiency across Confluence Cloud and Bitbucket Cloud.

• Agile Practices: Proven understanding of Scrum and Kanban frameworks to optimize board configurations for distributed teams.

• Scripting & APIs: Practical experience with Jira REST APIs, ScriptRunner, Python, or Groovy for advanced automations.

• Problem-Solving: High-level troubleshooting capabilities to quickly resolve user-reported incidents, permission conflicts, and scheme mismatches.

• Communication: Excellent verbal and written English communication skills for collaborating with global client teams.

Shift Timing & Work Mode:

• 100% Remote (Work from Anywhere).

• Must be comfortable committing to either:

 - Morning Shift: 8:00 AM – 5:00 PM IST, or

 - Evening Shift: 2:00 PM – 11:00 PM IST

Jira design and configuration:

Design and configure a centralized landing page/dashboard in Jira for request intake.

Create and manage Jira boards with tailored JQL filters.

Manage custom workflows, issue types, fields, and screens to support the request lifecycle.

Automation and request routing:

Develop and implement Jira Automation rules to direct requests based on defined routing criteria (e.g., components, labels).

Establish fallback and alert mechanisms for misrouted or failed automation flows.

Access and permissions:

Define user roles and permission schemes for secure and scoped access across groups.

Set up board-level access controls and validate role-based restrictions.

System administration and governance:

Perform system health checks, troubleshooting, and regular Jira maintenance.

Implement audit logging, change management, and configuration documentation.

Collaboration and Agile delivery:

Collaborate with stakeholders to gather requirements and ensure alignment with project goals.

Support sprint planning and delivery with Agile board setup and backlog grooming.

Integrations:

Maintain integration hygiene across Jira, Confluence, and external systems (e.g., CI/CD, monitoring).

Mandatory skills

Mandatory Skills

Desired Skills

Jira Administration:

Jira Software configuration (projects, boards, workflows, schemes)

Jira Automation (native and ScriptRunner/Groovy scripting)

Jira Query Language (JQL)

Issue security, permission schemes, user/group management

Agile and Scrum board management

TechOps & System Administration:

Basic Linux/Unix system administration (e.g., log inspection, service restarts, file permissions)

User and access management (LDAP/AD integration experience is a plus)

Shell scripting or automation scripting (e.g., Bash, Python)

Experience working with Atlassian tools in a self-hosted or Data Center environment

Familiarity with monitoring tools (e.g., Prometheus, Grafana, Datadog) for Jira uptime and performance

Understanding of networking basics (DNS, firewalls, reverse proxies)

Backup, recovery, and configuration export/import in Jira

Knowledge of Jira Service Management (JSM) and customer portals

Experience with Confluence, including knowledge base and linked documentation

Hands-on with CI/CD tools (e.g., Jenkins, GitLab, Bamboo) for DevOps collaboration

Atlassian Certifications (e.g., ACP-100, ACP-600)

Exposure to cloud infrastructure (AWS, Azure) for Jira Cloud migrations or integrations

Qualifications

Bachelor's degree in computer science, Information Technology Engineering or a related field.

Strong analytical, troubleshooting, and problem-solving skills.

Good verbal and written communication skills.